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Visitor Information

Frequently Asked Questions

The answers to the most frequently asked questions related to Elbphilharmonie and Laeiszhalle

Glossary

Subscriptions

  • What are the benefits of a subscription?

    A diverse selection of subscription packages across all genres, with savings of up to 30% when compared to individual ticket prices, are on offer for concerts at the Elbphilharmonie and Laeiszhalle – from large orchestral concerts and piano recitals to chamber music concerts, for newcomers, adventurers and classical music connoisseurs alike. Find all subscription series here.

    Free travel to concerts with HVV

    The subscription card is valid for one return trip (HVV-Gesamtbereich including Schnellbus) to the concert location on the same day as the event.

    Valid only for Elbphilharmonie and Laeiszhalle (Promoter: HamburgMusik) and Ensemble Resonanz subscriptions:

    Discounts

    As a subscription holder, the Elbphilharmonie Card benefits also apply to you: a discount of 10% off a maximum of two individually booked tickets for most concerts.

    Youth Subscription

    Also, all aged 27 and under have the added benefit of an economically priced youth subscription – for most series, only €10.00 per concert (exception: Ensemble Resonanz concerts).

  • How can I order a subscription?

    Subscriptions are offered on seasonal basis. Programme announcements and booking periods vary according to promoters, but usually take place between March and May. A list of subscriptions and information on how to subscribe can be found online at www.elbphilharmonie.de/en/series.

    Receive information in person about Elbphilharmonie and Laeiszhalle (promoter: HamburgMusik), NDR, Symphoniker Hamburg, Ensemble Resonanz and Kammermusikfreunde (Friends of Chamber Music) subscriptions at the ticket shop in the Brahms Kontor.

    Ticket Shop in the Brahms Kontor
    - Subscription Office -
    Located across from the Laeiszhalle on the ground floor of the Brahms Kontor (left-hand side).
    Johannes-Brahms-Platz 1
    20355 Hamburg
    Germany

    Mon-Fri, 11:00-18:00
    Sat, 11:00-16:00
    Closed on Sundays and public holidays

  • Will my subscription automatically be renewed?

    Yes, a subscription is valid for the selected series in season and will be renewed for a further season automatically, unless written notice to terminate the renewal is given by 31 May (exception: Symphoniker Hamburg's Hasi Concerts).

  • What can I do if I am unable to attend a concert in my subscription series?

    Elbphilharmonie and Laeiszhalle (Promoter: HamburgMusik), Symphoniker Hamburg, Ensemble Resonanz and Friends of Chamber Music subscriptions:

    If you are unable to attend a concert in your subscription series, a voucher will be issued, which you may then redeem for your chosen concert of the same promoter (exception: Hamburg Symphony Orchestra Hasi Concerts).

    A maximum of two swops per subscription and season is accepted. Swops can only be executed within season.

    The right to attend the subscribed concerts can also be transferred to third parties.

    NDR Subscriptions:

    If you are unable to attend a concert in your NDR subscription series, you can cancel one concert per subscription and season (subscription series A, B, C, D or E only).

    The price minus an administration fee of €5.00 will be paid out.

    You must give notice of a cancellation in writing one week before the concert at the latest.

  • Can I lend my subscription card to another person?

    Valid for Elbphilharmonie and Laeiszhalle (Promoter: HamburgMusik), Symphoniker Hamburg, Ensemble Resonanz and Friends of Chamber Music subscriptions only:

    Yes, the right to attend the subscribed concerts can also be transferred to third parties. Discounted subscriptions can only be transferred to persons with a corresponding authorisation. The same resale prohibitions apply for the transfer of a subscription card or individual tickets for individual subscription events as for regular tickets.

Acoustics

  • Can the music be heard equally well from all seats at the Elbphilharmonie?

    Find the answers to frequently asked questions about the acoustics in the Elbphilharmonie here.

  • Coughing, Clapping, Chatting – What are your recommendations for the sensitive acoustics at the Elbphilharmonie?

    The Elbphilharmonie Grand Hall has particularly clear and transparent acoustics, which result in even presumably quiet noises from the audience being heard very audibly in the entire hall. The behavior of concertgoers thus contributes much to the success of the concert. Our blog story offers a few tips and recommendations: »Everything Can Be Heard Here«.

Getting Here

  • How do I get to the Elbphilharmonie?

    By bus, underground, bicycle, ferry or car – find everything you need to know here.

  • How do I get to the Laeiszhalle?

    By bus, underground, bicycle or car – find everything you need to know here.

  • How much time should I plan for travelling to the Elbphilharmonie?

    The Elbphilharmonie is a special building situated in a special place. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. Late seating is not guaranteed and latecomers may not be admitted to the concert hall. We suggest arriving at the main entrance 30 minutes before the start of the concert or event.

    Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from two hours before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.

    The foyers of the Grand Hall and the Recital Hall open their doors 90 minutes before the start of the concert or event. The bars in each foyer open at the same time.

    Admission into the halls begins 30 minutes before the start of the concert or event; for events offering pre-concert talks, admission into the halls begins 60 minutes before the start of the concert.

  • How do I get from the Elbphilharmonie to the Laeiszhalle fastest?

    With the underground train line U3 from Baumwall to Rödingsmarkt (one stop). Then from Rödingsmarkt with the bus lines 3, 34 or 35 to Johannes-Brahms-Platz (total duration: approx. 25 minutes).

    Alternatively, you can travel to the Laeiszhalle using a bicycle, car or taxi in less than 10 minutes.

  • How much does the multistorey car park in the Elbphilharmonie cost?

    The multistorey car park in the Elbphilharmonie is operated by the company APCOA. Every hour or part thereof costs €5.00, the daily maximum is €50.00.

    APCOA offers a flat rate of €10.00 for four hours of parking. Every further hour or part thereof costs €5.00 as per the regular parking charge. The flat rate is only valid online and must be booked at least two hours in advance. Book the flat rate online. APCOA answers frequently asked questions about advance booking here. For queries please contact APCOA by phone at +49 711 305 703 05.

    Please note that visitors to the Elbphilharmonie should use the car park entrance marked »Elbphilharmonie«. The right-hand entrance »Elbphilharmonie Hotel« leads visitors to the VIP area on the lower level. Here, every hour or part thereof costs €6.00 and the flat rate is not valid.

  • How do I get from the car park to the Plaza or the concert halls?

    It is not possible to reach the Plaza or the concert halls directly from the parking garage. Use the »B« lifts to travel to the ground floor. After passing admission control visitors can make their way to the Plaza via the long escalator, the so-called »Tube«, or the »A« lifts.

  • How long is the multistorey car park in the Elbphilharmonie open?

    The multistorey car park in the Elbphilharmonie is open 24/7.

  • How do I get to the Elbphilharmonie's concert halls?

    The Grand and Recital Halls are accessible solely via the Plaza on the 8th floor. From the Plaza, access to the Grand and Recital Hall foyers is via stairs and lifts. The hall entrances are situated on floors 12, 13, 15 and 16; the entrance to the Recital Hall is on the 10th floor.

    The Kaistudios are located on floors 2 and 3 and can be reached using stairs and lifts via the main entrance. Please follow the signs in the tunnel to the right of the long escalator, the so-called »Tube«.

  • How do I get to the Laeiszhalle's concert halls?

    Every hall at the Laeiszhalle has a separate entrance:

    Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
    Recital Hall: Gorch-Fock-Wall
    Studio E: Artists’ Entrance, Dammtorwall 46

    Accessible entrances:

    Grand Hall / Brahms Foyer: Gorch-Fock-Wall
    The Grand Hall and the Brahms Foyer are only accessible to folding wheelchairs or wheelchairs under 72 cm in width.
    Recital Hall / Studio E: Artists’ Entrance, Dammtorwall 46
    The Recital Hall and Studio E are only accessible to folding wheelchairs or wheelchairs under 68 cm in width.

    More information on accessibility in the Laeiszhalle
  • What happens if I'm late for a concert?

    If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may not be admitted to the concert hall. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. We suggest arriving at the main entrance of the Elbphilharmonie 30 minutes before the start of the event or at the main entrance of the Laeiszhalle around 15 minutes before the start of the event.

  • How do I get to the Elbphilharmonie Visitor Center?

    The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.

    Am Kaiserkai 60-62
    Opening hours: 10:00-20:00

Accessibility

  • Are the Elbphilharmonie and the Laeiszhalle accessible for persons with disabilities?

    We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

  • Is the Plaza accessible for persons with mobility disabilities?

    Yes, the Plaza is fully accessible via lifts. These are located in the tunnel to the right of the long escalator, the so-called »Tube«, at the main entrance area of the Elbphilharmonie (please follow the signs).

  • Where can I park my wheeled walker before taking my seat in the concert hall?

    Wheeled walkers must be checked in at the cloakroom. If required, wheeled walkers can be parked in the immediate vicinity of the hall entrances. Our front of house staff is happy to assist you in this regard.

    Cloakroom fee: €1.50

  • Is it possible to borrow a wheelchair at the Elbphilharmonie?

    No, it is not possible to borrow a wheelchair at the Elbphilharmonie.

  • I'm a wheelchair user. How do I book tickets for myself and my companion?

    All concert halls at the Elbphilharmonie and Laeiszhalle offer seating for wheelchair users. You can select wheelchair spaces when booking by email at barrierefrei@elbphilharmonie.de or via our contact form (please provide your complete postal address and a telephone number), by phone at +49 40 357 666 66 or in person at one of our ticket shops, subject to availability.

    It is also possible to book a companion seat in the booking process – a ticket for companions of disabled visitors (with a »B« disability pass) is free of charge. Seating for accompanying persons is located in the immediate proximity of the wheelchair spaces.

    We currently do not offer the possibility to book a wheelchair space or companion seat online.

  • Can companions of disabled visitors attend events free of charge?

    Yes, provided that the disabled visitor has a »B« disability pass, his/her companion may attend an event free of charge – nevertheless, a ticket is always required. Please note that different reductions may apply to concerts held in cooperation with other promoters or to subscriptions.

    You can receive the free ticket for a companion by email at barrierefrei@elbphilharmonie.de or via our contact form (please provide your complete postal address and a telephone number), by phone at +49 40 357 666 66 or in person at one of our ticket shops, subject to availability.

    If the disabled visitor does not have a »B« disability pass, his/her companion must pay full price.

Flooding

  • What protective measures are in place in the event of flooding?

    The Elbphilharmonie is located in a safe high-water area, therefore no flood control measures are in place in the event of flooding. Closures that could occur in the areas surrounding the Elbphilharmonie may result in restrictions when travelling to and from the Elbphilharmonie.

Photography and Video Recordings

  • May I take photographs or record videos in the Elbphilharmonie?

    It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes only on the Plaza and in the foyers as well as before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

    • Photography, audio or video recordings of concerts and events are strictly prohibited.
    • Photography or filming during guided tours of the Elbphilharmonie is not permitted.
    • Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.
    Send a press enquiry

Guided Tours

  • How do I book a guided tour?

  • At what times do guided tours take place?

    Guided tours are planned in accordance with the concert and rehearsal schedule of the concert hall. Tours are offered at different times almost daily. The majority of guided tours take place between 09:15 and 16:00.

  • Does the tour visit the Grand Hall?

    A vast majority of guided tours takes visitors into the Elbphilharmonie Grand Hall. In rare cases, the hall cannot be visited owing to its concert and rehearsal schedule.

  • Will the Recital Hall also be viewed?

    The Recital Hall is a multipurpose space and continually hired out. Only in exceptional circumstances is the Recital Hall offered as part of a guided tour.

  • Are there breaks during a guided tour?

    Tours do not include a toilet break.

  • Where do the tours start and end?

    Concert hall tours start from the Elbphilharmonie Visitor Center opposite the Elbphilharmonie (Am Kaiserkai 62). Please arrive at the Visitor Center 15 minutes before the start of the tour. Late arrivals (later than start time) may not participate, and are not entitled to a replacement tour or a refund of the purchase price.

    Tours with Organ Presentation start from the Elbphilharmonie Plaza, at the base of the stairway that leads to the Grand Hall Foyer. Tours start punctually at the time stated. Late arrivals (later than start time) may not participate, and are not entitled to a replacement tour or a refund of the purchase price. Tickets for the tours allow access to the Plaza from 15 minutes before the start of the tour. Tickets für die Führungen ermöglichen den Zugang zur Plaza ab 15 Minuten vor der angegebenen Uhrzeit.

    All tours end on the Plaza, where guests are welcome to remain and enjoy the view over the city and the port. A separate Plaza ticket is not necessary.

  • Are lifts used during regular guided tours?

    During a regular guided tour, a number of staircases – particularly in the Grand Hall foyer – must be climbed by foot. Some routes are shortened by the use of lifts.

  • Are the guided tours accessible?

    No. Our guided tours are physically demanding. This is due, in particular, to the staircases extending over many floors in the Grand Hall foyer that must be climbed by foot. We recommend that persons with limited mobility book an accessible guided tour (offered in German only).

  • Can an assistant or companion of a severly disable person take part in the tour free of charge?

    Assistants or companions of disabled visitors (with a »B« disability pass) may take part in tours free of charge, however a ticket is still required. Book complimentary tickets for assistants or companions by email to barrierefrei@elbphilharmonie.de or via our contact form (please provide your full postal address and telephone number), by phone at +49 40 357 666 66 or in person at our ticket shops only.

    Assistants or companions without a ticket are unable to take part in the guided tour. The »B« disability pass must be presented upon arrival at the guided tour.

  • May I take photos or record videos during a guided tour?

    No, audio recording, video recording or photography is not allowed during guided tours.

Lost & Found

  • What do I do if I misplace a personal belonging?

    Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved from the security office. Please come by in person; the security office is not reachable by phone or email.

  • How long do you store lost items?

    Found items are retained by the security office for four weeks. After this time, all items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:

    Bahrenfelder Straße 254-260
    22765 Hamburg

    phone: +49 40 428 113 501
    zentrales-fundbuero@altona.hamburg.de
    Opening hours: Mon-Fri, 09:00-19:00

Cloakrooms

  • Does the Elbphilharmonie have cloakrooms?

    The main cloakroom of the Grand Hall is situated on the 11th floor, at the south and north side of the Elbphilharmonie.

    A cloakroom for guests of the Recital Halll can be located in the foyer of the Recital Hall on floor 10.

    A cloakroom for the Kaistudio is located on the 2nd floor.

  • Does the Laeiszhalle have cloakrooms?

    Yes, cloakrooms are located in the foyer areas of the Grand and Recital Halls.

  • Which items must be checked in at the cloakroom (maximum handbag size)?

    Baby carriages, wheeled walkers, walking-stick umbrellas, handbags larger than DIN A3 (42 cm x 30 cm) as well as sport bags, backpacks and suitcases must be checked in at the cloakroom. If required, wheeled walkers can be parked in the immediate vicinity of the hall entrances. Our front of house staff is happy to assist you in this regard.

  • Can I check in my suitcase at the cloakroom?

    Yes, suitcases must be checked in at the cloakroom.

  • What is the cloakroom fee?

    Cloakroom fee per person (Grand/Recital Hall): €1.50

    The cloakroom for the Kaistudio is offered free of charge to visitors. Please note that you will be required to deposit your checked in items yourself and house staff is only able to partially guard the cloakroom. Checked in items are left at the owner's own risk.

  • Is it possible for guided tour participants to store suitcases or valuable items?

    Neither a cloakroom nor lockers for storing luggage are provided.

Food & Drink

  • Do you offer food and drinks before, during or after concerts at the Elbphilharmonie?

    Fully licensed cash bars are open to guests on all levels of the Grand Hall Foyer and in the Recital Hall Foyer prior to each concert or event and during the interval.

    Bars for concert refreshments open 90 minutes before the start of each event. The bar on the 12th floor in the Grand Hall foyer serves guests for up to one hour following events. Table reservations are not possible.

    Further information
  • Do you offer food and drinks before, during or after concerts at the Laeiszhalle?

    Along with a wide range of food options, a large and changing selection of wines and the perfect delicacies to go with them are on offer from 90 minutes before the start of events and during the interval.

    Further information and reservations
  • Can I reserve a table for the interval?

    Table reservations are not possible at the Elbphilharmonie. Reserve a table for concerts at the Laeiszhalle by email at laeiszhalle@konzertgastronomie-elbphilharmonie.de.

  • May I take my drink into the concert hall?

    No, food and drinks may not be taken into the halls.

  • How do I get to the Störtebeker restaurant at the Elbphilharmonie?

    »Störtebeker Elbphilharmonie Hamburg«’s restaurant can be accessed from the main entrance via the long escalator, the so-called »Tube«. The first escalator brings diners to the entrance, located adjacent to the panorama window on the 6th floor. The takeaway café »Deck & Deli« on the Plaza of the Elbphilharmonie offers refreshing drinks and light snacks. Diners require a Plaza ticket to access the Plaza and the restaurant. When reserving a table at the restaurant, diners receive the appropriate number of Plaza tickets along with their reservation confirmation by email.

    Further information, reservations and opening hours
  • How do I get to the Störtebeker restaurant as a wheelchair user?

    Diners of »Störtebeker Elbphilharmonie Hamburg« can access the restaurant with the B group lifts from the ground floor or from the multistorey car park directly.

  • Do Störtebeker restaurant customers require Plaza tickets?

    Yes. »Störtebeker Elbphilharmonie Hamburg« restaurant customers who make a reservation in advance receive confirmation and the corresponding number of Plaza tickets in the form of PDF files by email.

  • How do I get from the Störtebeker restaurant to the concert hall?

    A second escalator brings visitors from the »Störtebeker Elbphilharmonie Hamburg« restaurant up to the Plaza. From here, visitors can access the concert halls.

  • Does »The Westin Hamburg« Hotel offer public dining establishments?

    Yes, »The Westin Hamburg« Hotel offers diners two establishments ‒ North German dining in the »Fang & Feld« restaurant and the »Bridge Bar« with a panoramic view over the River Elbe.

    »The Westin Hamburg« Hotel’s restaurant and bar are accessible via a dedicated entrance from the main entrance area of the Elbphilharmonie.

    Further information, reservations and opening hours

ATM

  • Is an ATM available at the Elbphilharmonie?

    Yes, an Euronet ATM is located in the entrance area of »The Westin Hamburg« hotel on the ground floor.

Gift Vouchers

  • Can I gift someone an Elbphilharmonie gift voucher?

    Yes, you can purchase Elbphilharmonie gift vouchers in predetermined loading amounts ranging from €25.00 to €200.00 online or in person at our ticket shops. You can select a different loading amount exclusively in person at our ticket shops.

    Book voucher online
  • For which products can I redeem an Elbphilharmonie gift voucher?

    Gift vouchers can be redeemed online and at the Elbphilharmonie ticket shops for many concert and event tickets –  also for events organised by external promoters that are sold via the Elbphilharmonie online shop (not at eventim.de, for example) – subject to availability. Gift vouchers can also be used for Plaza tickets and guided tours through the Elbphilharmonie.

    Elbphilharmonie gift vouchers are not redeemable for food and drink. Special food and drink gift vouchers are available exclusively for the »Störtebeker Elbphilharmonie Hamburg« restaurant. Please contact the restaurant via email at restaurant@stoertebeker-eph.com to purchase vouchers.

  • Where can I purchase an Elbphilharmonie gift voucher?

    Elbphilharmonie gift vouchers are available to purchase online or in person at the Elbphilharmonie ticket shops.

House Regulations

Hotel

  • How can I book a stay at the »The Westin Hamburg« hotel?

    Find everything you need to know about the hotel as well as booking here.

  • How do I get to the »The Westin Hamburg« hotel?

    »The Westin Hamburg« Hotel has its own dedicated entrance located on the left-hand side of the main entrance area of the Elbphilharmonie. »The Westin Hamburg«’s restaurant and bar can likewise be reached via this entrance.

  • Can I purchase tickets in the hotel?

    No, tickets are not sold at the hotel.

  • Does »The Westin Hamburg« Hotel offer any public dining establishments?

    Yes, »The Westin Hamburg« Hotel offers diners two establishments ‒ North German dining in the »Fang & Feld« restaurant and the »Bridge Bar« with a panoramic view over the River Elbe.

    »The Westin Hamburg« Hotel’s restaurant and bar are accessible via a dedicated entrance from the main entrance area of the Elbphilharmonie.

    Further information, reservations and opening hours
  • How do I get from the hotel to the concert hall?

    Visitors can access the Plaza from the lobby on the 8th floor. From here, the concert halls can be reached via stairs or elevators.

Children

  • Does my child need a ticket?

    Tickets for Events:
    Every child requires a ticket – even for special events for children such as Elfi Baby Concerts or Twinkle Concerts.

    Tickets for the Elbphilharmonie Plaza:
    Children under the age of three do not require a Plaza ticket.

  • Why aren't concerts generally suitable for children under 5 years of age?

    We offer numerous events specially aimed at children. For all other events, we recommend a minimum age of five – in consideration of the audience and the performing artists. Children aged five and below are only permitted to enter the Grand Hall when accompanied by suitable and a sufficient number of supervising persons.

  • Are there concessions for children?

    Valid only for Elbphilharmonie and Laeiszhalle (Promoter: HamburgMusik) events:

    Yes, there is a 50% discount for concertgoers aged 27 and under.

    Furthermore, all concertgoers aged 27 and under can be book the best available seats in the Elbphilharmonie and Laeiszhalle from one week before the concert for only €10.00. During the booking process, select seats and then the concession »REDticket«.

    Please note that different reductions may apply to concerts held in cooperation with other promoters. Please ask about available concessions during the booking process.

  • Why aren't the tours suitable for children under 8 years of age?

    The guided tours last 75 minutes, are aimed at a more grown-up audience and are not designed for children in mind. Children are however welcome to participate.

  • What is on offer for children?

    At the Elbphilharmonie, we offer interesting, interactive concerts, events and projects for every age group. From the Twinkle Concerts (»Funkelkonzerte«) and »Elfi Baby Concerts«, musical instrument workshops to amateur ensembles and a separate programme for kindergartens and schools: children can discover the whole world of music at the Elbphilharmonie.

    View what's on offer
  • May I take a baby carriage into the Elbphilharmonie?

    Yes, please use the lifts to travel with baby carriages or strollers to the upper levels, including the Plaza and the concert halls (please follow the signs). Please note that baby carriages and strollers must be checked in at the cloakroom for events in the Grand and Recital Halls.

    Cloakroom fee per person: €1.50

Concert Visit

  • What tips do you recommend I follow for an undisturbed concert visit?

    Since the opening of the Elbphilharmonie, interest in classical music has increased significantly. More than three times as many concertgoers visit the Elbphilharmonie and Laeiszhalle each year in comparison to the number that visited the Laeiszhalle before the opening of the Elbphilharmonie. It is natural that many concertgoers will be experiencing a classical music concert for the first time or after a long break. Many of these visitors then return regularly.

    Classical music concerts usually take place in a concentrated atmosphere, thus even presumably quiet noises and unexpected movements from the audience can be distracting for the artists on stage as well as for the other visitors in the hall. Our blog story offers a few tips and recommendations for an undisturbed concert experience: »Everything Can Be Heard Here«.

  • May I take photographs or record a video during a concert if I turn off the flash?

    It is strictly forbidden to take photographs or record videos during a concert or event. In addition to copyright restrictions, clicking noises, glowing screens, and red autofocus lights are felt to be particularly annoying by everyone in the hall.

  • May I leave the hall during a concert or event?

    Yes, but please try to wait for an appropriate time, for example, during the applause between or after works, in order that the artists on stage as well as the other visitors aren't disturbed by the sudden movement.

    Ushers will indicate an appropriate time for you to reenter the hall, generally during the applause between or after works. Please note however that readmittance is not guaranteed.

Concert Tickets

  • How do I buy tickets for an event?

    A list of concerts for which tickets are currently still available can be found here.

    You can also filter the concert calendar by venue and search specifically for events that take place in the Elbphilharmonie or in the Laeiszhalle. It also possible to filter concerts according to genre.

    Have you signed up for our newsletter yet (currently offered only in German)? It’s the best way to keep up to date about new events and ticket pre-sales.

  • Why is the number of tickets limited per person?

    The number of tickets a person can buy or apply for is limited in order to give as many people as possible the chance to procure a ticket and to prevent the illegal resale of tickets.

  • Is it safe to purchase Elbphilharmonie tickets on eBay, Viagogo and other consumer-to-consumer markets?

    Some internet platforms advertise tickets for sold-out events at the Elbphilharmonie. In fact, these are private sellers, who partly offer tickets from dubious sources and for highly inflated prices.

    Personalised admission tickets are now issued for many events at the Elbphilharmonie. By purchasing these tickets, the contractual partner (i.e. the buyer of the ticket) agrees to comply with the Elbphilharmonie und Laeiszhalle Betriebsgesellschaft mbH’s Terms & Conditions, which, among other things, expressly forbids the resale of tickets via online marketplaces platforms. Ticket holders who have not acquired their tickets legitimately can be refused access to the event.

    We recommend that you purchase tickets only from official ticket shops, online at www.elbphilharmonie.com, or on official online platforms of external promoters to which you will be forwarded to from our website, www.elbphilharmonie.com.

    Learn more about black market tickets
  • Can tickets be exchanged or cancelled?

    No, bookings are final. Tickets for concerts or guided tours cannot be refunded or exchanged.

  • Why are tickets personalised?

    Personalised tickets are now issued for many events – these tickets will bear the name of the person entitled to attend, and will only be valid for that individual. This step has become necessary in order to take severe measures on illegal ticket sales and to protect concertgoers from overpriced tickets.

  • May I transfer my ticket to another person? If yes, what should I keep in mind?

    Only the event organiser’s contractual partner (i.e. the buyer of the ticket) is entitled to attend the event. This means that you – as the buyer of the ticket – should enter your name in the designated field on your ticket. We retain the right to carry out checks, for which you will need to show your photo ID when entering the venue.

    Tickets can only be transferred if the transferee accepts the contract along with all rights and duties, and the event organiser agrees to this. The organiser’s agreement is only deemed to have been granted under certain conditions. These are laid out in the Elbphilharmonie und Laeiszhalle Betriebsgesellschaft mbH’s Terms & Conditions. In accordance with those terms, the transfer of tickets on within your private circle of family and friends is allowed – either as a gift or in return for the original price paid for the ticket. In such cases, please cross out the name entered on the ticket, and enter the name of the new entitled party.

    Selling tickets via online marketplaces is expressly forbidden. Ticket holders who have not acquired their tickets legitimately can be refused access to the event.

  • May I resell by ticket in person at the Elbphilharmonie?

    Reselling tickets is prohibited in the Elbphilharmonie and the Laeiszhalle. Please vacate the premises if you wish to resell a ticket.

  • May another person use my ticket to attend the second half of the concert following the interval?

    Yes, another person can use your ticket to visit the second half of the concert following the interval. Please remember to have the front-of-house staff scan your ticket at the base of the staircase that leads to the foyers, in order to be able to re-enter the concert hall area. If you wish to vacate the premises completely, then a further scan of your ticket by the security staff at the main entrance's turnstiles is required in order to re-enter the building.

  • What kind of view of the stage do different seats have?

    To help select your favourite seat, use your mouse to activate the representative seat views.

  • What discounts or concessions are available?

    View a list of the discounts and concessions that apply to events promoted by the Elbphilharmonie and Laeiszhalle (HamburgMusik) here. Please note that different reductions may apply to concerts organised by other promoters. Please enquire during the booking process.

  • Can I get a discount on my ticket after purchasing it?

    No, it is not possible to discount a ticket following purchase. Please enquire about discounts and concessions during the booking process.

  • Is my concert ticket valid for public transportation?

    Yes, concert tickets are valid for one return trip (HVV-Gesamtbereich including Schnellbus) to the Elbphilharmonie on the same day as the event.

  • What is the difference between advance booking and applying for tickets?

    A ticket application process may be employed for high-demand events: interested parties can apply to purchase tickets, but only following the expiration of the application period learn whether their application was successful or not. Customers are invited to purchase their requested tickets if their application was successful. All applications received during the application period are treated equally. Should demand be greater than the number of seats available, tickets will be allocated at random from all applications submitted.

  • Why do I have to apply for tickets for certain concerts?

    A ticket application process with tickets allocated at random from all applications submitted is sometimes employed in cases of high-demand events. Interested parties can apply for tickets, stress-free, at any time during the application period. Thus, long waiting times on a specific date allocated for the start of advance booking can be avoided. As tickets are allocated at random from all applications submitted, all interested parties are given an equal chance to purchase tickets.

  • When will I be informed whether or not I can purchase tickets for my selected events?

    Random ticket allocation takes place in the week after expiration of the application period. Customers will then be notified by email or post on the status of their application. Customers with successful applications and who have applied online must complete the booking process independently within ten days. Customers with successful applications, but with no email address, will receive an invoice by post, which must be paid within ten days. If customers do not complete the booking process or pay the invoice within the specified period, their booking will be forfeited.

  • What happens when an event is still not sold out following the ticket allocation?

    Any remaining tickets (unpurchased tickets despite allocation or due to insufficient participation) will either be reallocated or offered for general sale.

Live Streams / Videos on Demand

  • Do you offer live streamed concerts online?

    Yes, concerts in the Elbphilharmonie Grand Hall are regularly streamed live – free of charge for viewers. Upcoming live streams are announced on the home page of the Elbphilharmonie website, on Elbphilharmonie Blog & Streams, via the Elbphilharmonie newsletter and via the Elbphilharmonie's social media accounts.

  • Where can I watch past concerts online?

    Past concerts that were streamed live are available on demand – for up to one year following the concert – and free of charge at Elbphilharmonie Blog & Streams.

Plaza

  • How is Plaza admittance regulated?

    In principle, a Plaza ticket entitles access to the Plaza. The operator, however, reserves the right to limit access, especially in the case of overcrowding. In addition, controls can be carried out by our security company as well as by the police and other regulatory agencies. Every visitor could be subject to a security control.

  • Is a Plaza ticket valid for public transportation?

    No, a Plaza ticket may not be used as a HVV (public transportation) ticket.

  • Does my concert ticket allow access to the Plaza?

    Ticketholders of concerts in the Elbphilharmonie Grand and Recital Halls gain admission to the Plaza from two hours before the start of the event. Visitors to the Kaistudios and all other visitors require a separate Plaza ticket to visit the Plaza.

  • How do I get from the main entrance to the Plaza?

    All visitors enter the building via the main entrance. Admission takes place at the main entrance and is by concert ticket or Plaza ticket only. The »Tube«, an 82-metre-long, curved escalator, leads visitors up to the Plaza and foyers of the Grand and Recital Halls following admission.

  • How do I get from the parking garage to the Plaza?

    Visitors first take the »B« lifts to the ground floor from the parking garage. Upon presentation of a Plaza ticket, visitors may then access the Plaza from the main entrance area via the Tube or »A« lifts.

  • How do I get from the hotel to the Plaza?

    Visitors can access the Plaza from the lobby on the 8th floor.

  • May dogs be taken onto the Plaza?

    No, animals are prohibited on the Plaza, however disability assistance dogs may enter the Plaza.

  • May baby carriages be taken onto the Plaza?

    Yes, please use the lifts to travel with baby carriages or strollers to the upper levels, including the Plaza and the concert halls (please follow the signs). Please note that baby carriages and strollers must be checked in at the cloakroom for events in the Grand and Recital Halls (cloakroom fee per person: €1.50).

    To the Plaza
    Lifts to the Plaza are signposted in the entrance area (»A« lifts) and are located in the tunnel to the right of the long escalator, the so-called »Tube«.

Smoking Ban

  • Is smoking allowed?

    Smoking is prohibited throughout the entire premises of the Elbphilharmonie, including balconies and the entire Plaza, inclusive of the outer walkway. Smoking is also prohibited in the inner areas of the Laeiszhalle.

Summer Break

  • Why are the Elbphilharmonie and the Laeiszhalle closed during the summer?

    No events or guided tours will take place at the Elbphilharmonie between 1 July and 7 August 2020 or at the Laeiszhalle between 6 July and 13 September 2020. The Elbphilharmonie Plaza and the Elbphilharmonie and Laeiszhalle ticket shops remain open to the public during this time.

    This closure time is very important for the concert halls, as during the rest of the year there is not enough time between concerts to undertake small repairs.

  • Do guided tours take place during the summer break?

    No guided tours will take place at the Elbphilharmonie between 1 July and 7 August 2020.

Souvenirs

  • Do Elbphilharmonie souvenirs exist?

    A selection of products and souvenirs, made exclusively for the Elbphilharmonie, are for sale in the Elbphilharmonie Shop located on the Plaza. Also available: books and CDs by many artists featured in the current season, the Elbphilharmonie magazine as well as information on the Elbphilharmonie.

    Opening Hours: 10:00-20:00 daily

    Blog & Streams: Top Ten Elbphilharmonie Souvenirs
  • Where can I buy Elbphilharmonie souvenirs?

    With a range of some 500 products, the Elbphilharmonie's Shop offers something to suit every pocket. The Shop is located on the Plaza – on the 8th floor of the Elbphilharmonie. Selected souvenirs are also available at the Elbphilharmonie Visitor Center (diagonally opposite the Elbphilharmonie).

    Opening Hours: 10:00-20:00 daily

Box Office

  • When does the box office open?

    The box office at the Elbphilharmonie always opens 90 minutes before the start of the event.

    The box office at the Laeiszhalle always opens 60 minutes before the start of the event.

  • Where is the box office located?

    Box Office Elbphilharmonie (all halls):

    Located on the ground floor of the Elbphilharmonie
    (Follow the sign »Tickets Konzert« on the right-hand side of the »Tube« in the main entrance area.)
    Platz der Deutschen Einheit
    20457 Hamburg

    Box Office Laeiszhalle:

    Grand Hall / Brahms Foyer:
    Located in the main entrance area
    Johannes-Brahms-Platz
    20355 Hamburg

    Recital Hall:
    Located in the entrance area
    Gorch-Fock-Wall
    20355 Hamburg

    Studio E:
    Located in the entrance area
    Dammtorwall 46
    20355 Hamburg

  • Are tickets always available at the box office?

    Regrettably, we cannot make any reliable statements about possible remaining tickets. Remaining tickets may be available at the box office from 90 minutes before the start of the event (Elbphilharmonie).

  • When should I arrive at the box office if I wish to purchase last remaining tickets?

    The box office at the Elbphilharmonie opens 90 minutes before the start of the event. Customers will be served on a »first come, first served« basis.

  • Where do the remaining tickets come from?

    Remaining tickets generally come from released ticket quotas that were blocked for artists or the press.

  • Can I pay with debit or credit card at the box office?

    Yes, you can pay with debit or credit card or with cash at the box office.

    In the Elbphilharmonie's online shop, payment is accepted via PayPal, SOFORT Überweisung, Amazon Pay or credit card (MasterCard or VISA).

    Payment Options
  • Can I redeem a voucher at the box office?

    Yes, gift vouchers can be redeemed at the Elbphilharmonie box office for many concert and event tickets –  also for events organised by external promoters that are sold via the Elbphilharmonie online shop (not at eventim.de, for example).

  • Do you sell tickets with discounts or concessions at the box office?

    Yes. View a list of the discounts and concessions that apply to events promoted by the Elbphilharmonie and Laeiszhalle (HamburgMusik) here. Please note that different reductions may apply to concerts organised by other promoters. Please enquire during the booking process.

Toilets

  • Where are toilets at the Elbphilharmonie located?

    Toilet facilities are located in the foyer areas of each corresponding hall.

    Grand Hall: The central toilet facility is located on the 13th floor of the Grand Hall Foyer. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.

    Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.

    Kaistudio: Facilities for guests of the Kaistudio are located in the Kaistudio Foyer on the third floor.

    Visitors that exit the hall can only be guaranteed admission during the interval.

    Plaza: Free public toilets are located on the western tip of the Plaza, adjacent to the Elbphilharmonie Shop, and are accessible via stairs. Persons with mobility disabilities and wheelchair users may use the »B« lifts situated at the entrance of the Elbphilharmonie Shop. The accessible toilets are open – a key is not required.

    Main Entrance: Further toilets are located behind the ticket shop at the main entrance of the Elbphilharmonie.

  • Are the toilets at the Elbphilharmonie accessible?

    Accessible toilets for persons with mobility disabilities are available at the Elbphilharmonie.

    Grand Hall: Fully accessible toilets are located on floors 12 (north side) and 13 (right-hand side of the large bar). Our front of house staff is happy to assist you in this regard.

    Recital Hall: An accessible toilet is located in the foyer.

    Kaistudio: An accessible toilet is located in the foyer on the third floor. Our front of house staff is happy to assist you in this regard.

    Main Entrance Area: A fully accessible toilet is located behind the ticket shop.

    Plaza: Accessible toilets can also be found on the Plaza. Persons with mobility disabilities and wheelchair users may use the »B« lifts situated at the entrance of the Elbphilharmonie Shop. The accessible toilets are open – a key is not required.

  • Where are toilets at the Laeiszhalle located?

    Toilet facilities are located in the foyer areas of each corresponding hall.

    Grand Hall: Facilities for ladies are located behind the cloakrooms on all floors. Facilities for gentlemen can be found on the landing between the floors, also located behind the cloakrooms. A fully accessible toilet for persons with mobility disabilities is located behind the cloakroom on the ground floor (Parkett links).

    Recital Hall: Facilities for guests of the Recital Hall are located to the right of the hall entrance.

    Studio E: Toilet facilities for guests are located in the entrance area.

    Brahms Foyer: The ladies' toilets are located behind the cloakrooms on floor 1 (Grand Hall Foyer). Facilities for gentlemen can also be found behind the cloakrooms, on the landing between the floors.

    Visitors that exit the hall can only be guaranteed admission during the interval.

Promoters

  • Do I need to know who promotes which concerts?

    The concerts at the Elbphilharmonie are organised by a variety of promoters. About a third of the music programme falls under the responsibility of the in-house HamburgMusik and a majority of the orchestral concerts are put on by the NDR Elbphilharmonie Orchestra and the Hamburg Philharmonic State Orchestra. The most important private promoter, which also offers a number of subscription series, is the Konzertdirektion Dr. Rudolf Goette with its »ProArte« concerts.

    In principle, concertgoers do not have to worry who the concert promoter is – all concerts at the Elbphilharmonie are programmed and performed with the same quality criteria. There can however be differences in the booking procedure and the available discounts and concession on offer.

  • Why do I have to log in multiple times when purchasing tickets online?

    All concerts and events that take place at the Elbphilharmonie and Laeiszhalle can be found listed on this website. Instead of making use of the in-house ticket system, some external promoters opt for other ticket systems, which you will be forwarded to from our website. These platforms sometimes require customers to register before purchasing tickets, even when the customer is already logged in to his/her customer account on www.elbphilharmonie.com.

  • Where can I find out who the promoter of a concert is?

    On this website, in the season brochure and in the Elbphilharmonie and Laeiszhalle's monthly programme flyer, the promoter is listed below the programme information of each concert or event.

Ticket Shops

  • Where are the Elbphilharmonie and Laeiszhalle's ticket shops located?

    Find everything you need to know about the Elbphilharmonie und Laeiszhalle's ticket shops here.

  • What are the opening times of the Elbphilharmonie and Laeiszhalle's ticket shops

    Find everything you need to know about the Elbphilharmonie und Laeiszhalle's ticket shops here.

  • How do I get to the Elbphilharmonie Ticket Shop?

    Purchase or pick up your reserved concert tickets at the ticket shop on the ground floor of the Elbphilharmonie. Follow the sign »Tickets Konzert« on the right-hand side of the long escalator, the so-called »Tube« in the main entrance area. The ticket shop is open 11:00-20:00 daily.

WiFi

  • Is WiFi available at the Elbphilharmonie?

    Yes. Free, public WiFi (Mobyklick) is available on the Elbphilharmonie Plaza.

  • Is WiFi available at the Laeiszhalle?

    Yes. Free, public WiFi (Mobyklick) is available at the Laeiszhalle.

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