Frequently Asked Questions
The answers to the most frequently asked questions related to the Elbphilharmonie and Laeiszhalle
When does the box office open?
The box office at the Elbphilharmonie opens 90 minutes before the start of the event.
The box office at the Laeiszhalle opens 60 minutes before the start of the event.
Where is the box office located?
Elbphilharmonie (all halls):
Located on the ground floor of the Elbphilharmonie
(Follow the sign »Tickets Konzert« on the right-hand side of the »Tube« in the main entrance area.)
Platz der Deutschen Einheit
Grand Hall / Brahms Foyer:
Located in the main entrance area
Located in the entrance area
Located in the entrance area
Are tickets always available at the box office?
No, it is not known whether remaining tickets will be available until the box office opens on the day/evening of the event.
When should I arrive at the box office if I wish to purchase one of the last remaining tickets?
Customers will be served on a »first come, first served« basis.
Where do the remaining tickets come from?
Remaining tickets generally come from ticket quotas that were blocked for artists or the press.
Can I pay with debit or credit card at the box office?
Yes, you can pay with debit or credit card (MasterCard / VISA) or with cash at the box office.
Can I redeem a voucher at the box office?
Yes, gift vouchers can be redeemed at the Elbphilharmonie box office for many concert and event tickets – also for events organised by external promoters that are sold via the Elbphilharmonie online shop (not at eventim.de, for example).
Do you sell tickets with discounts or concessions at the box office?
Yes. View a list of the discounts and concessions that apply to events promoted by the Elbphilharmonie and Laeiszhalle (promoter: HamburgMusik) here. Please note that different reductions may apply to concerts organised by other promoters. Please choose your reduction during the booking process.
- What subscriptions are available?
What are the benefits of a subscription?
A diverse selection of subscription packages across all genres, with savings of at least 20% when compared to individual ticket prices, is on offer for concerts at the Elbphilharmonie and Laeiszhalle – from large orchestral concerts and piano recitals to chamber music concerts, for newcomers, adventurers and classical music connoisseurs alike.
Subscribers to internally promoted (promoter: HamburgMusik gGmbH), to Ensemble Resonanz concert series and to Symphoniker Hamburg subscriptions can claim a 10% discount on up to two tickets for a number of other concerts.
Also, all aged 30 and under have the added benefit of a reasonably priced youth subscription – for most series, only €10 per concert.
Getting here: travel to the concert for free with HVV
The subscription card (or the individual subscription ticket) is valid on the day of the respective event for the journey to the venue and the return journey in the A–F zones of the Hamburger Verkehrsverbund (HVV) network, including express buses (Schnellbus) (applies to subscription packages by the following promoters: HamburgMusik, NDR, Ensemble Resonanz, Symphoniker Hamburg, Hamburgische Vereinigung von Freunden der Kammermusik).
Elbphilharmonie and Laeiszhalle subscribers (promoter: HamburgMusik) receive the Elbphilharmonie Magazine three times a year – delivered free to their home.
How can I order a subscription?
Subscriptions are offered on a seasonal basis. Programme announcements, booking periods and the ways of booking vary according to promoters, but usually take place between March and May.
Will my subscription automatically be renewed?
Yes, a subscription is valid for the selected series in the current season and will automatically be renewed for a further season if not cancelled by 30 June.
What can I do if I am unable to attend a concert in my subscription series?
The following applies only to subscriptions for the Elbphilharmonie and Laeiszhalle (promoter: HamburgMusik), the NDR Elbphilharmonie Orchestra, Symphoniker Hamburg, Ensemble Resonanz and the Friends of Chamber Music:
If you cannot attend a concert that is in your subscription series, a credit note can be issued which can then be used to buy tickets for any concert by the same promoter (not applicable to the »Hasi Concerts« by Symphoniker Hamburg; no exchanges are possible with those).
Exchanges are one time only and must be completed within the same concert season. You must notify us that you want to exchange tickets within a week at the latest, either via Email to firstname.lastname@example.org, in person at one of the Elbphilharmonie ticket shops or by calling +49 40 357 666 66. Please note that an additional payment may apply.
The right to attend the subscription concert can also be transferred to a third party. Reduced-price subscriptions can only be transferred to persons with a corresponding entitlement. Otherwise, an additional payment is required. The payment can be made at all Elbphilharmonie and Laeiszhalle ticket shops as well as over the phone
The same resale prohibitions apply for the transfer of the subscription card or individual admission ticket for a subscription event as for regular admissions tickets.
Can I lend my subscription card to another person?
Valid for Elbphilharmonie and Laeiszhalle (Promoter: HamburgMusik), NDR, Symphoniker Hamburg, Ensemble Resonanz and Friends of Chamber Music subscriptions only:
Yes, the right to attend the subscribed concerts can also be transferred to third parties. Discounted subscriptions can only be transferred to persons with a corresponding authorisation. The same resale prohibitions apply for the transfer of a subscription card or individual tickets for individual subscription events as for regular tickets.
- How can I cancel my subscription?
Can the music be heard equally well from all seats at the Elbphilharmonie?
Artists and audiences alike rave about the clear, transparent acoustics in the Elbphilharmonie – the sound experience is exceptionally precise in every seat. In the Grand Hall in particular, however, the specific impression each listener has also depends on what’s being performed on stage and which group of instruments (of a symphony orchestra, for example) a particular seat is especially close to.
You’ll find answers to frequently asked questions about the acoustics in the Elbphilharmonie in the Mediatheque: »The Acoustics at the Elbphilharmonie«
Coughing, clapping, chatting – what are your recommendations for a concert in the Elbphilharmonie?
The Elbphilharmonie's concert halls have particularly transparent acoustics, which result in even presumably quiet noises from the audience being heard very audibly in the entire hall. The behaviour of concertgoers thus contributes greatly to the success of the concert. Our blog story offers a few tips and recommendations: »Everything Can Be Heard Here«.
- How do I get to the Elbphilharmonie?
- How do I get to the Laeiszhalle?
How much time should I plan for travelling to the Elbphilharmonie?
Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. Late seating is not guaranteed and latecomers may not be admitted to the concert hall. We suggest arriving at the main entrance 30 minutes before the start of the concert or event.
Current admission times
Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from tweo hours before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.
The foyers of the Grand Hall and the Recital Hall open 60 minutes – and 90 minutes for events with a pre-concert talk – before the start of the event.
The doors to the Grand Hall and to the Recital Hall open 30 minutes before the event start time.
Whether an pre-concert talk is offered is noted in the event details in the programme calendar.
How do I get from the Elbphilharmonie to the Laeiszhalle?
With the underground train line U3 from Baumwall to Rödingsmarkt (one stop). Then from Rödingsmarkt with the bus lines 3 or X35 to Johannes-Brahms-Platz (total journey time: approx. 25 minutes).
Alternatively, you can travel from the Elbphilharmonie to the Laeiszhalle by bicycle, car or taxi in less than 10 minutes.
How much does the multistorey car park in the Elbphilharmonie cost?
Every hour or part thereof costs €5, the daily maximum is €50.
APCOA offers a flat rate of €15 for four hours of parking. Every further hour or part thereof costs €5 as per the regular parking charge. APCOA also offers a 24-hour flat rate of €35. The flat rates are only valid if booked online and must be booked at least two hours in advance. Book the flat rate online. For queries please contact APCOA by phone at +49 711 305 703 05.
Please note that visitors to the Elbphilharmonie should use the car park entrance marked »Elbphilharmonie«. The right-hand entrance »Elbphilharmonie Hotel« leads visitors to the VIP area on the lower level. Here, every hour or part thereof costs €6 and the flat rate is not valid.
How do I get from the car park to the Plaza or the concert halls?
The Plaza and the halls cannot be reached directly from the car park. First head to the ground floor; after the admission checks in the entrance area, you can use the big escalator – the »Tube« – or the signposted »A« lifts to get to the Plaza.
What are the opening hours of the multistorey car park in the Elbphilharmonie?
The multistorey car park in the Elbphilharmonie is open 24/7.
How do I get to the Elbphilharmonie's concert halls?
The Grand and Recital Halls are accessible solely via the Plaza on the 8th floor. From the Plaza, access to the Grand and Recital Hall foyers is via stairs and lifts. The hall entrances are situated on floors 12, 13, 15 and 16; the entrance to the Recital Hall is on the 10th floor.
The Kaistudios are located on floors 2 and 3 and can be reached using stairs and lifts via the main entrance. Please follow the signs in the tunnel to the right of the long escalator, the so-called »Tube«.
How do I get to the Laeiszhalle's concert halls?
The Laeiszhalle has three entrances through which you can reach the various halls:
Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
Recital Hall: Gorch-Fock-Wall
Studio E: Artists’ Entrance, Dammtorwall 46
Grand Hall / Brahms Foyer: Gorch-Fock-Wall
The Grand Hall and the Brahms Foyer are only accessible to folding wheelchairs or wheelchairs under 72 cm in width.
Recital Hall / Studio E: Artists’ Entrance, Dammtorwall 46
The Recital Hall and Studio E are only accessible to folding wheelchairs or wheelchairs under 68 cm in width.
What happens if I'm late for a concert?
If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may be refused admission to the concert hall.
Allow plenty of time for getting to the Elbphilharmonie and making your way to the concert area. We suggest arriving at the main entrance of the Elbphilharmonie 30 minutes before the start of the event or at the main entrance of the Laeiszhalle around 15 minutes before the start of the event.
How do I get to the Elbphilharmonie Visitor Center?
The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.
Address: Am Kaiserkai 62
Opening hours: 10:00-20:00 daily
- Where can I find more information on getting to the Elbphilharmonie and Laeiszhalle?
Are the Elbphilharmonie and the Laeiszhalle accessible for persons with disabilities?
A visit to the Elbphilharmonie or Laeiszhalle should be easy and pleasant for everyone – both venues offer barrier-free accessibility.
Is the Plaza accessible for persons with mobility disabilities?
Yes, the Plaza is fully accessible via lifts of the group A. These are located in the tunnel to the right of the long escalator at the main entrance area of the Elbphilharmonie (please follow the signs).
Where can I park my wheeled walker before taking my seat in the concert hall?
Wheeled walkers must be checked in at the cloakroom in the foyer. If required, wheeled walkers can be parked in the immediate vicinity of the hall entrances. Our front of house staff is happy to assist you in this regard.
Is it possible to borrow a wheelchair at the Elbphilharmonie or Laeiszhalle?
No, it is not possible to borrow a wheelchair at the Elbphilharmonie and the Laeiszhalle.
I'm a wheelchair user. How do I book tickets for myself and my companion?
All the halls in the Elbphilharmonie and Laeiszhalle have spaces for wheelchair users, and these are indicated in the hall plans. Depending on availability, wheelchair spaces – and tickets for companions – can be booked as follows:
- by emailing email@example.com, stating your address and a telephone number in case we have any questions
- by calling +49 40 357 666 66
- in person at one of the Elbphilharmonie ticket shops
- The number of wheelchair spaces required can also be indicated when ordering online on www.elbphilharmonie.de
- at the ticket shops according to availability
Can companions of disabled visitors attend events free of charge?
Yes, provided that the disabled visitor has a »B« disability pass, his/her companion may attend an event free of charge – nevertheless, a ticket is always required. Please note that different reductions may apply to concerts held in cooperation with other promoters or to subscriptions.
You can obtain a free ticket for your companion by sending an email to firstname.lastname@example.org or via our contact form (please provide your complete postal address and a telephone number), by phone at +49 40 357 666 66 or in person at one of our ticket shops, subject to availability.
If the disabled visitor does not have a »B« disability pass, his/her companion must pay full price.
- Where can I find more information on accessibility?
Photography and Video Recordings
May I take photographs or record videos in the Elbphilharmonie?
It is forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes only on the Plaza and in the foyers, as well as before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.
- Photography, audio or video recordings of concerts and events are strictly prohibited.
- Photography or filming during guided tours of the Elbphilharmonie is not permitted.
- Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.
At what times do guided tours take place?
Guided tours are planned in accordance with the concert and rehearsal schedule of the concert hall. Tours are offered at different times almost daily.
Does the tour visit the Garand Hall?
A vast majority of guided tours takes visitors into the Elbphilharmonie Grand Hall. In rare cases, the hall cannot be visited owing to its concert and rehearsal schedule.
Will the Recital Hall also be viewed?
The Recital Hall is a multipurpose space and continually hired out. Only in exceptional circumstances is the Recital Hall offered as part of a guided tour.
Are there breaks during a guided tour?
Tours do not include a toilet break.
Are lifts used during regular guided tours?
On the concert hall tour, some floors – in particular in the foyers of the Elbphilharmonie – are reached by taking the stairs. Accessible guided tours are available for people with limited mobility.
Where do the tours start?
All concert hall tours start from the Elbphilharmonie Ticket shop at the Elbphilharmonie ground floor. The ticket shop can be reached via the Elbphilharmonie’s main entrance, and is located on the ground floor, on the right in the corridor, next to the big escalator.
Where do the tours end?
Guided tours end on the Plaza, where guests are welcome to remain and enjoy the view over the city and the port. A separate Plaza ticket is not necessary.
Is photography permitted during tours?
No audio recording, video recording or photography is allowed during guided tours.
Is it possible to store suitcases or valuable items?
Yes, free lockers are located in the corridor on the right next to the large escalator on the ground floor/entrance area.
Why aren't the tours suitable for children under 8 years of age?
The guided tours last 90 minutes, are aimed at a more grown-up audience and are not designed for children in mind. Children are however welcome to participate. Children under three years of age do not require a ticket.
Are discounts available for children, senior citizens or unemployed persons?
No, there are no discounts.
Can tickets for guided tours be exchanged or refunded?
No, bookings are final. Tickets for guided tours cannot be refunded or exchanged. The transfer of tickets within your private circle of family and friends is allowed – either as a gift or in return for the original price paid for the ticket.
Lost & Found
What can I do if I misplace a personal belonging?
Items found in the Elbphilharmonie should be handed in to the security staff on the Plaza, at the main entrance, or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved from the security office. Please come by in person; the security office can also be contacted by email: email@example.com
At the Laeiszhalle, found items can be handed in to the stage porter at the artists’ entrance (Dammtorwall 46). Please ask there if you have lost anything.
How long do you store found items?
Found items are retained for four weeks. After this time, all items will be deposited at the Lost Items Headquarters (»zentrales Fundbüro«) in the neighbourhood of Altona:
Bahrenfelder Straße 254-260
phone: +49 40 428 113 501
Thursday: 08:30-13:00 / 14:00-18:00
Closed Wednesday and Friday
You can reach the lost property office daily by telephone between 8 am and 4 pm.
What cloakroom and locker facilities are available at the Elbphilharmonie and Laeiszhalle?
There are cloakrooms in the concert foyers of both venues.
Walking-stick umbrellas, handbags larger than DIN A3 (42 cm x 30 cm), as well as sport bags, backpacks and suitcases must be checked in at the cloakroom. Wheeled walkers can be handed in at the hall entrances. Baby carriages can be left with the service personnel at the Plaza.
There are additional lockers in the corridor leading to the ticket shop/box office on the ground floor/entrance area.
Jackets or coats and small handbags may be taken into the hall.
Cloakroom fee: €2
Food & Drink
Do you offer food and drinks before, during or after concerts at the Elbphilharmonie?
Fully licensed cash bars are open to guests on all levels of the Grand Hall Foyer and in the Recital Hall Foyer prior to each concert or event and during the interval.
Concert refreshments for the Grand Hall and the Recital Hall open 60 minutes – and 90 minutes for events with a pre-concert talk – before the start of the event. Table reservations are not possible.
Do you offer food and drinks before, during or after concerts at the Laeiszhalle?
Concert refreshments for the Grand Hall and the Recital Hall open 60 minutes – and 90 minutes for events with a pre-concert talk – before the start of the event.
Can I reserve a table for the interval?
Concert refreshments are currently only available before the concert.
It is not possible to reserve tables in the Elbphilharmonie. Reserve a table for concerts at the Laeiszhalle by email at firstname.lastname@example.org.
May I take my drink into the concert hall?
No, food and drinks may not be taken into the halls.
How do I get to the »Störtebeker Elbphilharmonie« restaurant?
The »Störtebeker Elbphilharmonie« restaurant can be reached from the main entrance via the long escalator known as the »Tube«. The restaurant entrance is located next to the panorama window on the 6th floor.
On the Plaza, the self-service café »Deck & Deli«, which is also operated by Störtebeker, offers refreshments and light snacks. The Plaza can be reached via the »Tube« or the lifts.
A Plaza ticket is required to access the Plaza and the restaurant. Guests making a restaurant reservation will receive the corresponding number of Plaza tickets with the email confirming their reservation.
Does »The Westin Hamburg« Hotel offer public dining establishments?
Yes, »The Westin Hamburg« Hotel offers diners two establishments ‒ North German dining in the »Fang & Feld« restaurant and the »BLICK Bar« with a panoramic view over the river Elbe.
»The Westin Hamburg« Hotel’s restaurant and bar are accessible via a dedicated entrance from the main entrance area of the Elbphilharmonie.
- Where can I find more information on food and drink at the Elbphilharmonie and Laeiszhalle?
ATM (Cash Dispenser)
Is an ATM available at the Elbphilharmonie?
Yes, a Euronet ATM is located in the entrance area of »The Westin Hamburg« Hotel on the ground floor.
Can I gift someone an Elbphilharmonie gift voucher?
Yes, you can purchase Elbphilharmonie gift vouchers for set amounts ranging from €25 to €200, either online by phone +49 40 357 666 66 or in person at our ticket shops. If you wish to specify a different amount, this can only be done in person.
How and for which products can I redeem an Elbphilharmonie gift voucher?
Gift vouchers can be redeemed online, by phone +49 40 357 666 66 and at the Elbphilharmonie ticket shops for many concert and event tickets – including tickets for events organised by other promoters that are sold via the Elbphilharmonie online shop (not at eventim.de, for example) – subject to availability. Gift vouchers can also be used for Plaza tickets and guided tours of the Elbphilharmonie.
Elbphilharmonie gift vouchers are not redeemable for food and drink. Special food and drink gift vouchers are available exclusively for the »Störtebeker Elbphilharmonie« restaurant. Please contact the restaurant via email at email@example.com to purchase vouchers.
Where can I purchase an Elbphilharmonie gift voucher?
Elbphilharmonie gift vouchers are available to purchase online, by phone +49 40 357 666 66 or in person at the Elbphilharmonie ticket shops.
How long is an Elbphilharmonie gift voucher valid?
Gift vouchers and any remaining balance can be redeemed up to the end of the third year after the voucher was purchased.
What protective measures are in place in the event of flooding?
The Elbphilharmonie is located in a safe high-water area, therefore no flood control measures are in place in the event of flooding. Closures that could occur in the areas surrounding the Elbphilharmonie may result in restrictions when travelling to and from the Elbphilharmonie.
- How can I book a stay at the »The Westin Hamburg« Hotel?
How do I get to the »The Westin Hamburg« Hotel?
»The Westin Hamburg« Hotel has its own dedicated entrance located on the left-hand side of the main entrance area of the Elbphilharmonie.
Can I purchase concert or event tickets at the hotel?
No, tickets are not sold at the hotel.
Does »The Westin Hamburg« Hotel offer any public dining establishments?
Yes, the »Westin Hamburg« hotel boasts two food & drink areas ‒ offering north-German cuisine in the »Fang & Feld« restaurant on the seventh floor and panorama views of the river Elbe in the »BLICK Bar« on the eighth floor.
How do I get from the hotel to the concert hall?
There is direct access to the Plaza from the hotel lobby on the eighth floor. You’ll find the staircases leading to the concert halls there.
- Where can I find more information on »The Westin Hamburg« Hotel?
Does my child need a ticket to attend concerts and events at the Elbphilharmonie and Laeiszhalle?
Tickets for events:
Every child requires a ticket – even for special events for children such as the Twinkle Concerts.
Tickets for the Elbphilharmonie Plaza and guided tours:
Children under the age of three do not require a ticket.
Are small children allowed to attend regular concerts?
We offer numerous events specially aimed at children. For all other events, we recommend a minimum age of five – in consideration of the audience and the performing artists. Children aged five and below are only permitted to enter the Grand Hall when accompanied by an appropriate number of adults.
Are there concessions for children?
Ticket prices for children’s concerts are set to ensure that they are suitable for the format of each respective event. There is usually no additional concession for children.
The following also applies for regular events presented by the Elbphilharmonie and Laeiszhalle (promoter: HamburgMusik):
Young visitors under 30:
• get a discount of 50% upon presentation of a valid ID.
• pay only €10 for the best available seats for numerous concerts with the REDticket, in the week leading up to the event.
The REDticket is available here:
• in the ticket shops in the Brahms Kontor, in the Elbphilharmonie and in the Kulturcafé
• at the box office on the night
• when booking online via this website (select concert, book ticket and choose the concession)
• or by phone on: +49 40 357 666 66
Please note that other concessions may apply with other promoters. Please choose your concession when purchasing.
Why aren’t the Elbphilharmonie’s guided tours suitable for children under 8 years of age?
The guided tours last 75 minutes, are aimed at a more grown-up audience and are not designed for children in mind. Children are however welcome to participate. Children under three years of age do not require a ticket.
What is on offer for children?
At the Elbphilharmonie, we offer interesting, interactive concerts, events and projects for every age group. From the Twinkle Concerts (»Funkelkonzerte«) to musical instrument workshops, amateur ensembles and a separate programme for kindergartens and schools: children can discover the whole world of music at the Elbphilharmonie.
May I take a baby carriage into the Elbphilharmonie?
Yes, you can use the lifts signposted in the entrance area to get to the Plaza with a pushchair and from there on to the foyers. Please note that baby carriages and strollers must be checked in at the cloakroom for events in the Grand and Recital Halls.
What are your recommendations to ensure an undisturbed concert visit?
Classical music concerts usually take place in a concentrated atmosphere, thus even presumably quiet noises and unexpected movements from the audience can be distracting for the artists on stage, as well as for the other visitors in the hall. Our blog story offers a few tips and recommendations for an undisturbed concert experience: »Everything Can Be Heard Here«.
May I take photographs or record a video during a concert if I turn off the flash?
It is strictly forbidden to take photographs or record videos during a concert or event. This is not only due to copyright restrictions: clicking noises, illuminated screens and red autofocus lights are felt to be particularly annoying by everyone in the hall.
May I leave the hall during a concert or event?
Yes, but please try to wait for an appropriate time, for example, during the applause between or after works, in order that the artists on stage and other visitors aren't disturbed by the sudden movement.
Ushers will indicate an appropriate time for you to reenter the hall, generally during the applause between or after works. Please note, however, that readmittance is not guaranteed.
Live Streams / Concert Recordings
Do you offer live streamed concerts online?
Yes, concerts in the Elbphilharmonie are regularly streamed live – free of charge for viewers. Upcoming live streams are announced on the home page of the Elbphilharmonie website, via the Elbphilharmonie newsletter and via the Elbphilharmonie's social media accounts.
Where can I watch past concerts online?
Many concerts that were streamed live are available on demand – for up to one year following the concert – and free of charge in the Mediatheque.
How is Plaza admittance regulated?
In principle, a Plaza ticket entitles access to the Plaza. The operator, however, reserves the right to limit access, especially in the case of overcrowding. In addition, controls can be carried out by our security company, as well as by the police and other regulatory agencies.
Is a Plaza ticket valid for public transportation?
No, a Plaza ticket may not be used as a HVV (public transportation) ticket.
Does my concert ticket allow access to the Plaza?
Ticketholders of concerts in the Elbphilharmonie Grand and Recital Halls gain admission to the Plaza from two hours before the start of the event. Visitors to the Kaistudios and all other visitors require a separate Plaza ticket to visit the Plaza.
How do I get from the main entrance to the Plaza?
All visitors enter the building via the main entrance. Admission takes place at the main entrance and is by concert ticket or Plaza ticket only. The »Tube«, an 80-metre-long, curved escalator, leads visitors up to the Plaza.
Alternatively, you can reach the Plaza by using the lifts that are signposted in the entrance area.
How do I get from the car park to the Plaza?
The Plaza cannot be reached directly from the car park. First head to the ground floor. After the admission checks in the entrance area, you can then get to the Plaza.
How do I get from the hotel to the Plaza?
Visitors can access the Plaza from the lobby on the eighth floor.
May dogs be taken onto the Plaza?
No, animals are prohibited on the Plaza, however disability assistance dogs may enter the Plaza.
May baby carriages be taken onto the Plaza?
Yes, please use the lifts signposted in the entrance area (»A« lifts) to travel with baby carriages or strollers to the upper levels, including the Plaza and the concert halls. Please note that baby carriages and strollers must be checked in at the cloakroom for events in the Grand and Recital Halls (cloakroom fee per person: €1.50).
- Where can I find more information on the Elbphilharmonie Plaza?
Am I allowed to smoke in the Elbphilharmonie or Laeiszhalle?
Smoking is prohibited throughout the entire premises of the Elbphilharmonie, including balconies and the entire Plaza, inclusive of the outer walkway.
Smoking is also prohibited in the inner areas of the Laeiszhalle.
What kind of Elbphilharmonie souvenirs are available to visitors?
A selection of products and souvenirs, made exclusively for the Elbphilharmonie, are for sale in the Elbphilharmonie Shop located on the Plaza. Also available: books and CDs by many artists featured in the current season, the Elbphilharmonie magazine as well as information on the Elbphilharmonie.
Where can I buy Elbphilharmonie souvenirs?
With a range of some 500 products, the Elbphilharmonie Shop offers something to suit every pocket. The Shop is located on the Plaza – on the eighth floor of the Elbphilharmonie. Selected souvenirs are also available at the Elbphilharmonie Visitor Center (diagonally opposite the Elbphilharmonie).
How do I buy tickets for an event?
You can buy event tickets online.
A list of concerts for which tickets are currently still available can be found here.
You can also filter the concert calendar by venue and search specifically for events that take place in the Elbphilharmonie or in the Laeiszhalle. It is also possible to filter concerts according to genre.
Of course you can also buy your ticket at one of our box offices. You can find detailed information about opening hours and locations here.
Have you signed up for our newsletter yet? The newsletter is the best way to keep up to date about new events and ticket sales.
Can I buy as many tickets as I want for each event?
There is a limit to how many tickets you can buy or order. To give as many people as possible the chance to attend a concert, and to prevent tickets from being illegally resold, a maximum of 10 tickets can be purchased per event. However, there is no further limit on the total number of events attended in one season.
Is it safe to purchase Elbphilharmonie tickets on eBay, Viagogo and other consumer-to-consumer markets?
No. Some internet platforms advertise tickets for sold-out events at the Elbphilharmonie. In fact, these are private sellers who sometimes offer tickets from dubious sources and for highly inflated prices.
Personalised admission tickets are now issued for many events at the Elbphilharmonie. By purchasing these tickets, the contractual partner (i.e. the buyer of the ticket) agrees to comply with the Elbphilharmonie und Laeiszhalle Betriebsgesellschaft mbH’s Terms & Conditions which, among other things, expressly forbid the resale of tickets via online marketplace platforms. Ticket holders who have not acquired their tickets legitimately can be refused access to the event.
We recommend that you purchase tickets only from official ticket shops, online at www.elbphilharmonie.com, or on official online platforms of external promoters to which you will be forwarded from our website, www.elbphilharmonie.com (e.g. www.eventim.com)
Can tickets be exchanged or cancelled?
No, bookings are final. Tickets for concerts, guided tours and plaza visits cannot be refunded or exchanged.
Why are tickets personalised?
Personalised tickets are now issued for many events – these tickets will bear the name of the person entitled to attend, and will only be valid for that individual. This step has become necessary in order to curb illegal ticket sales and to protect concertgoers from overpriced tickets.
May I transfer my ticket to another person? If yes, what should I keep in mind?
Only the event organiser’s contractual partner (i.e. the buyer of the ticket) is entitled to attend the event. This means that you – as the buyer of the ticket – have to enter your name in the designated field on your ticket. We retain the right to carry out checks, for which you will need to show your photo ID when entering the venue.
Tickets can be transferred if the transferee accepts the contract along with all rights and duties, and the event organiser agrees to this. The organiser’s agreement is only deemed to have been granted under certain conditions. These are laid out in the Elbphilharmonie und Laeiszhalle Betriebsgesellschaft mbH’s Terms & Conditions.
In accordance with those terms, the transfer of tickets within your private circle of family and friends is allowed – either as a gift or in return for the original price paid for the ticket. In such cases, please cross out the name entered on the ticket, and enter the name of the new entitled party. You can also change the name of the ticketholder via your customer account on www.elbphilharmonie.de and then download or send the online ticket again.
Selling tickets via online marketplaces is expressly forbidden. Ticket holders who have not acquired their tickets legitimately can be refused access to the event.
May I resell my ticket in person at the Elbphilharmonie?
No, reselling tickets is prohibited in the Elbphilharmonie and Laeiszhalle.
May another person use my ticket to attend the second half of the concert following the interval?
Yes. Please have your ticket scanned by the service staff down at the foyer stairs so that you can enter the concert area again with the ticket.
If you leave the Elbphilharmonie completely, the ticket has to be scanned by the security personnel at the turnstiles on the ground floor before you can enter the building.
- What kind of view of the stage do different seats have?
What discounts or concessions are available?
View a list of the discounts and concessions that apply to events promoted by the Elbphilharmonie and Laeiszhalle (HamburgMusik) here. Please choose your discounts during the booking process.
Can I get a discount on my ticket after purchasing it?
No, it is not possible to discount a ticket following purchase. Please choose your discounts during the booking process.
Is my concert ticket valid for public transportation?
Yes, concert tickets are valid for one return trip (HVV-Gesamtbereich including Schnellbus) to the Elbphilharmonie and Laeiszhalle on the same day as the event.
Where are toilet facilities located at the Elbphilharmonie?
Toilet facilities are located in the foyer areas of each respective hall.
Grand Hall: The central toilet facility is located on the 13th floor of the Grand Hall Foyer. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.
Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.
Kaistudio: Facilities for guests of the Kaistudio are located in the Kaistudio Foyer on the third floor.
Free public toilets are located on the western tip of the Plaza, adjacent to the Elbphilharmonie Shop, and are accessible via stairs.
Further toilets are located behind the ticket shop at the main entrance of the Elbphilharmonie.
Are the toilet facilities at the Elbphilharmonie accessible?
Accessible toilets for persons with mobility disabilities are available at the Elbphilharmonie.
Grand Hall Foyer: Fully accessible toilets are located on floors 12 (north side) and 13 (right-hand side of the large bar). Our front-of-house staff is happy to assist you in this regard.
Recital Hall Foyer: An accessible toilet is located in the foyer.
Kaistudios: An accessible toilet is located in the foyer on the third floor.
Main Entrance Area: A fully accessible toilet is located behind the ticket shop.
Plaza: Accessible toilets can also be found on the Plaza. Persons with mobility disabilities and wheelchair users may use the »B« lifts situated at the entrance of the Elbphilharmonie Shop. The accessible toilets are open – a key is not required.
Where are toilet facilities located at the Laeiszhalle?
Toilet facilities are located in the foyer areas of each respective hall.
Grand Hall: Facilities for ladies are located behind the cloakrooms on all floors. Facilities for gentlemen can be found on the landing between the floors, also located behind the cloakrooms. A fully accessible toilet for persons with mobility disabilities is located behind the cloakroom on the ground floor (Parkett links).
Recital Hall: Facilities for guests of the Recital Hall are located to the right of the hall entrance.
Studio E: Toilet facilities for guests are located in the entrance area.
Brahms Foyer: The ladies' toilets are located behind the cloakrooms on floor 1 (Grand Hall Foyer). Facilities for gentlemen can also be found behind the cloakrooms, on the landing between the floors.
Do I need to know who promotes which concerts?
The concerts at the Elbphilharmonie are organised by a variety of promoters. About a third of the music programme falls under the responsibility of the in-house HamburgMusik gGmbH and a majority of the orchestral concerts are put on by the NDR Elbphilharmonie Orchestra and the Hamburg Philharmonic State Orchestra. The most important private promoter, which also offers a number of subscription series, is the Konzertdirektion Dr. Rudolf Goette with its »ProArte« concerts.
All concerts at the Elbphilharmonie are programmed and performed with the same quality criteria. However, advance ticket sales dates, ticket booking channels and concessions vary from promoter to promoter, so it is wise to check such details with the promoter beforehand.
Why does it happen that I have to log in multiple times when purchasing tickets online?
All concerts and events that take place at the Elbphilharmonie and Laeiszhalle can be found listed on this website. Rather than use the in-house ticket system, some external promoters opt for other ticket systems, for example www.eventim.de, to which you will be forwarded from our website. These platforms sometimes require customers to register before purchasing tickets, even when the customer is already logged in to his/her/their customer account on www.elbphilharmonie.com.
Where can I find out who the promoter of a concert is?
On this website, in the season brochure and in the Elbphilharmonie and Laeiszhalle's monthly programme flyer, the promoter is listed below the programme information of each concert or event.
- Where are the Elbphilharmonie and Laeiszhalle's ticket shops located?
- What are the opening times of the Elbphilharmonie and Laeiszhalle’s ticket shops?
How do I get to the Elbphilharmonie ticket shop?
In the entrance area of the Elbphilharmonie, follow the »Tickets Konzert« signs to the ticket shop on the ground floor. The ticket shop is open every day from 11:00–20:00. The Elbphilharmonie ticket shop is closed on official holidays.
Is WiFi available at the Elbphilharmonie?
Yes. Free, public WiFi (Mobyklick) is available on the Elbphilharmonie Plaza.
Is WiFi available at the Laeiszhalle?
Yes. Free, public WiFi (Mobyklick) is available at the Laeiszhalle.