Frequently Asked Questions

The box office at the Elbphilharmonie opens 90 minutes before the start of the event.

The box office at the Laeiszhalle opens 60 minutes before the start of the event.

Elbphilharmonie (all halls):

Located on the ground floor of the Elbphilharmonie
Platz der Deutschen Einheit
20457 Hamburg

Follow the sign »Tickets Konzert« on the right-hand side of the »Tube« in the main entrance area.

Laeiszhalle:

Grand Hall / Brahms Foyer:
Located in the main entrance area
Johannes-Brahms-Platz
20355 Hamburg

Recital Hall:
Located in the entrance area
Gorch-Fock-Wall
20355 Hamburg

Studio E:
Located in the entrance area
Dammtorwall 46
20355 Hamburg

No, it is not known whether remaining tickets will be available until the box office opens on the day/evening of the event.

Customers will be served on a »first come, first served« basis.

Remaining tickets generally come from ticket quotas that were blocked for artists or the press.

Yes, you can pay with debit or credit card (MasterCard / VISA) or with cash at the box office.

Yes, gift vouchers can be redeemed at the Elbphilharmonie box office for concert and event tickets.

Yes. View a list of the discounts and concessions that apply to (in-house) events promoted by the Elbphilharmonie and Laeiszhalle (promoter: HamburgMusik) here. Please note that different concessions may apply to concerts organised by other promoters. Please choose your concession during the booking process.

A diverse selection of subscription packages across all genres, with savings of at least 20% when compared to individual ticket prices, is on offer for concerts at the Elbphilharmonie and Laeiszhalle – from large orchestral concerts and piano recitals to chamber music concerts, for newcomers, adventurers and classical music connoisseurs alike.

Other concessions

Subscribers to internally organised series (promoter: HamburgMusik) as well as to Ensemble Resonanz and to Symphoniker Hamburg series can claim a 10% discount on up to two tickets for a number of other concerts.

Youth Subscription

All aged 30 and under have the added benefit of a reasonably priced youth subscription.

Getting here: travel to the concert for free with HVV

The subscription card (or the individual subscription ticket) is valid on the day of the respective event for the journey to the venue and the return journey in the A–F zones of the Hamburger Verkehrsverbund (HVV) network (applies to subscription packages by the following promoters: HamburgMusik, NDR, Ensemble Resonanz, Symphoniker Hamburg, Hamburgische Vereinigung von Freunden der Kammermusik).

Elbphilharmonie Magazine / Yearbook

Elbphilharmonie and Laeiszhalle subscribers (promoter: HamburgMusik) receive the Elbphilharmonie Magazine three times a year and each season’s yearbook in May – delivered free to their home.

Subscriptions are offered on a seasonal basis. Programme announcements, booking periods and the ways of booking vary according to promoters, but usually take place between the months of March and May.

Yes, a subscription is valid for the selected series in the current season and will automatically be renewed for a further season if not cancelled by 30 June.

The following applies only to subscriptions for the Elbphilharmonie and Laeiszhalle (promoter: HamburgMusik), the NDR Elbphilharmonie Orchestra, Symphoniker Hamburg, Ensemble Resonanz and the Friends of Chamber Music:

Exchanges

If you cannot attend a concert that is in your subscription series, a credit note can be issued which can then be used to buy tickets for any concert by the same promoter (not applicable to the »Hasi Concerts« by Symphoniker Hamburg, the NDR Vokalensemble, NDR Bigband, NDR chamber music concerts and NDR Jazz concerts; no exchanges are possible with those).

Exchanges are one time only and must be completed within the same concert season. You must notify us that you want to exchange tickets within a week at the latest, either via email to abo@elbphilharmonie.de, in person at one of the Elbphilharmonie ticket shops or by calling +49 40 357 666 66. Please note that an additional payment may apply.

Transfers

The right to attend the subscription concert can also be transferred to a third party. Reduced-price subscriptions can only be transferred to persons with a corresponding entitlement. Otherwise, an additional payment is required. The payment can be made at all Elbphilharmonie and Laeiszhalle ticket shops as well as over the phone.

The same resale prohibitions apply for the transfer of the subscription card or individual admission ticket for a subscription event as for regular admissions tickets.

Valid for Elbphilharmonie and Laeiszhalle (Promoter: HamburgMusik), NDR, Symphoniker Hamburg, Ensemble Resonanz and Friends of Chamber Music subscriptions only:

Yes, the right to attend the subscribed concerts can also be transferred to third parties. Discounted subscriptions can only be transferred to persons with a corresponding entitlement. The same resale prohibitions apply for the transfer of a subscription card or individual tickets for subscription events as for regular admission tickets.

If you wish to cancel your subscription, please use this form:

Artists and audiences alike rave about the clear, transparent acoustics in the Elbphilharmonie – the sound experience is exceptionally precise from every seat. In the Grand Hall in particular, however, the specific impression each listener has also depends on what’s being performed on stage and which group of instruments (of a symphony orchestra, for example) a particular seat is especially close to.

You’ll find answers to frequently asked questions about the acoustics at the Elbphilharmonie in the Mediatheque: »The Acoustics at the Elbphilharmonie«

The Elbphilharmonie's concert halls have particularly transparent acoustics, which result in even presumably quiet noises from the audience being heard very audibly in the entire hall. The behaviour of concertgoers thus contributes greatly to the success of the concert. Our blog story offers a few tips and recommendations: Tips for your yoncert visit.

By bus, underground, bicycle, ferry or car – find everything you need to know here.

By bus, underground, bicycle or car – find everything you need to know here.

Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. Late seating is not guaranteed and latecomers may not be admitted to the concert hall. We suggest arriving at the main entrance 30 minutes before the start of the concert or event.

Admission times

Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from two hours before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.

The foyers of the Grand Hall and the Recital Hall open 60 minutes – and 90 minutes for events with a pre-concert talk – before the start of the event. The foyer bars open concurrently to the foyers.

The doors to the Grand Hall and to the Recital Hall open 30 minutes before the start of the event.

If a pre-concert talk is offered, it is noted in the event details in the programme calendar.

With the underground train line U3 from Baumwall to Rödingsmarkt (one stop). Then from Rödingsmarkt with the bus lines 3 or X35 to Johannes-Brahms-Platz (total journey time: approx. 25 minutes).

Alternatively, you can travel from the Elbphilharmonie to the Laeiszhalle by bicycle, car or taxi in less than 10 minutes.

Every hour or part thereof costs from €5,50, the daily maximum is €50.

APCOA offers a flat rate of €15 for four hours of parking. Every further hour or part thereof costs €5 as per the regular parking charge. APCOA also offers a 24-hour flat rate of €35. The flat rates are only valid if booked online and must be booked at least two hours in advance. Book the flat rate online. For queries please contact APCOA by phone at +49 711 305 703 05.

Please note that visitors to the Elbphilharmonie should use the car park entrance marked »Elbphilharmonie«. The right-hand entrance »Elbphilharmonie Hotel« leads visitors to the VIP area on the lower level. Here, every hour or part thereof costs €6 and the flat rate is not valid.

The Plaza and the halls cannot be reached directly from the car park. First head to the ground floor; after the admission checks in the entrance area, you can use the big escalator – the »Tube« – or the signposted »A« lifts to get to the Plaza.

The multistorey car park in the Elbphilharmonie is open 24/7.

The Grand and Recital Halls are accessible solely via the Plaza on the 8th floor. From the Plaza, access to the Grand and Recital Hall foyers is via stairs and lifts. The hall entrances are situated on floors 12, 13, 15 and 16; the entrance to the Recital Hall is on the 10th floor.

The Kaistudios are located on floors 2 and 3 and can be reached using stairs and lifts via the main entrance. Please follow the signs in the tunnel to the right of the long escalator, the so-called »Tube«.

The Laeiszhalle has three entrances through which you can reach the various halls:

Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
Recital Hall: Gorch-Fock-Wall
Studio E: Artists’ Entrance, Dammtorwall 46

Accessible entrances:

Grand Hall / Brahms Foyer: Gorch-Fock-Wall
The Grand Hall and the Brahms Foyer are only accessible to folding wheelchairs or wheelchairs under 72 cm in width.
Recital Hall / Studio E: Artists’ Entrance, Dammtorwall 46
The Recital Hall and Studio E are only accessible to folding wheelchairs or wheelchairs under 68 cm in width.

If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may be refused admission to the concert hall.

Allow plenty of time for getting to the Elbphilharmonie and making your way to the concert area. We suggest arriving at the main entrance of the Elbphilharmonie 30 minutes before the start of the event or at the main entrance of the Laeiszhalle around 15 minutes before the start of the event.

Toilets

Visitors that exit the hall can only be guaranteed admission during the interval.

The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.

Address: Am Kaiserkai 62
Opening hours: 10:00-19:00 daily

A visit to the Elbphilharmonie or Laeiszhalle should be easy and pleasant for everyone – both venues offer barrier-free accessibility.

Yes, the Plaza is fully accessible via lifts of the group A. These are located in the tunnel to the right of the long escalator at the main entrance area of the Elbphilharmonie (please follow the signs).

Wheeled walkers must be checked in at the cloakroom in the foyer. If required, wheeled walkers can be parked in the immediate vicinity of the hall entrances. Our front of house staff is happy to assist you in this regard.

No, it is not possible to borrow a wheelchair at the Elbphilharmonie and the Laeiszhalle.

All the halls in the Elbphilharmonie and Laeiszhalle have spaces for wheelchair users, and these are indicated in the hall plans. Depending on availability, wheelchair spaces – and tickets for companions – can be booked as follows:

Yes, provided that the disabled visitor has a »B« disability pass, his/her companion may attend an event free of charge – nevertheless, a ticket is always required. Please note that different reductions may apply to concerts held in cooperation with other promoters or to subscriptions.

You can obtain a free ticket for your companion by sending an email to barrierefrei@elbphilharmonie.de or via our contact form (please provide your complete postal address and a telephone number), by phone at +49 40 357 666 66 or in person at one of our ticket shops, subject to availability.

If the disabled visitor does not have a »B« disability pass, his/her companion must pay full price.

It is forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes only on the Plaza and in the foyers, as well as before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

Guided tours are planned in accordance with the concert and rehearsal schedule of the concert hall. Tours are offered at different times almost daily.

A vast majority of guided tours takes visitors into the Elbphilharmonie Grand Hall. In rare cases, the hall cannot be visited owing to its concert and rehearsal schedule.

The Recital Hall is a multipurpose space and continually hired out. Only in exceptional circumstances is the Recital Hall offered as part of a guided tour.

Tours do not include a toilet break.

On the concert hall tour, some floors – in particular in the foyers of the Elbphilharmonie – are reached by taking the stairs. Accessible guided tours are available for people with limited mobility.

All tours start from the Elbphilharmonie Ticket shop on the ground floor of the Elbphilharmonie. Follow the sign »Tickets Konzert« on the right-hand side of the »Tube« (the long escalator) in the main entrance area.

Guided tours end on the Plaza, where guests are welcome to remain and enjoy the view over the city and the port. A separate Plaza ticket is not necessary.

No audio recording, video recording or photography is allowed during guided tours.

Yes, free lockers are located in the corridor on the right next to the long escalator (the so-called »Tube«) on the ground floor in the main entrance area. The measurements are 27 x 13 x 47 cm ,27 x 42 x 47 cm and 27 x 87 x 47 cm.

The guided tours last 90 minutes, are aimed at a more grown-up audience and are not designed for children in mind. Children are however welcome to participate. Children under three years of age do not require a ticket.

No, there are no discounts.

No, bookings are final. Tickets for guided tours cannot be refunded or exchanged. The transfer of tickets within your private circle of family and friends is allowed – either as a gift or in return for the original price paid for the ticket.

Only external tour guides who are certified as Elbphilharmonie Plaza Guides are permitted to give tours of the Plaza. After successful certification, tour guides will be activated for the purchase of tickets from the special quota for external tours – Plaza group tickets may not be used for this purpose.

The Elbphilharmonie Plaza Guide certification process is offered twice a year by the Elbphilharmonie Hamburg and the Hamburger Gästeführer Verein e.V. (HGV). Interested tour guides can register for the next available certification training via email at plaza.zertifizierung@elbphilharmonie.de.

Items found in the Elbphilharmonie should be handed in to the security staff on the Plaza, at the main entrance, or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved from the security office. Please come by in person; the security office can also be contacted by email at fundsachen@elbphilharmonie.de.

At the Laeiszhalle, found items can be handed in to the stage porter at the artists’ entrance (Dammtorwall 46). Please ask there if you have lost anything. The stage porter can also be contacted by email at info@elbphilharmonie.de.

Found items are retained for four weeks. After this time, all items will be deposited at the Lost Items Headquarters (»zentrales Fundbüro«) in the neighbourhood of Altona:

Bahrenfelder Straße 254-260
22765 Hamburg
phone: +49 40 428 113 501
zentrales-fundbuero@altona.hamburg.de

Opening hours:
Monday: 07:00-16:00
Tuesday: 07:00-13:00
Thursday: 08:30-13:00 / 14:00-18:00
Closed Wednesdays, Fridays and on the weekend

You can reach the lost property office daily by telephone between 08:00 and 16:00.

There are cloakrooms in the concert foyers of both venues. Please note: the cloakrooms for visitors of the Elbphilharmonie Grand Hall are located exclusively on the 11th floor.

Jackets and handbags may be taken into the hall.

Elbphilharmonie: Walking-stick umbrellas, bags sized A3 (42 x 30 cm) or above, luggage and other bulky items must be stored in the lockers (largest size 27 x 87 x 47 cm) located in the corridor leading to the ticket shop on the ground floor (on the right-hand side of the entrance area). Strollers and prams can be left with the admissions personnel on the Plaza. Wheeled walkers can be handed in at the hall entrances.

Laeiszhalle: Strollers, prams, wheeled walkers, walking-stick umbrellas, bags larger than DIN A3 (42 cm x 30 cm) as well as sport bags, backpacks and suitcases must be checked in at the cloakroom.

Cloakroom fee: €2

Fully licensed bars are open to guests on all levels of the Grand Hall Foyer and in the Recital Hall Foyer prior to each concert or event and during the interval. The bars sell drinks and snacks.

The Harbour Bar on the 12th floor is open until one hour after the end of the event. Cocktails are also offered here in addition to the standard menu.

Concert refreshments for the Grand Hall and the Recital Hall open 60 minutes – and 90 minutes for events with a pre-concert talk – before the start of the event. Table reservations are not possible.

Concert refreshments for the Grand Hall and the Recital Hall open 60 minutes – and 90 minutes for events with a pre-concert talk – before the start of the event.

Concert refreshments are currently only available before the concert.

It is not possible to reserve tables in the Elbphilharmonie. Reserve a table for concerts at the Laeiszhalle by email at laeiszhalle@konzertgastronomie-elbphilharmonie.de.

No, food and drinks may not be taken into the halls.

The »Störtebeker Elbphilharmonie« restaurant can be reached from the main entrance via the long escalator known as the »Tube«. The restaurant entrance is located next to the panorama window on the 6th floor.

On the Plaza, the self-service café »Deck & Deli«, which is also operated by Störtebeker, offers refreshments and light snacks. The Plaza can be reached via the »Tube« or the lifts.

A Plaza ticket is required to access the Plaza and the restaurant. Guests making a restaurant reservation will receive the corresponding number of Plaza tickets with the email confirming their reservation.

Yes, »The Westin Hamburg« Hotel offers diners two establishments ‒ North German dining in the »Fang & Feld« restaurant on the 7th floor and the »BLICK Bar« with a panoramic view over the river Elbe (on the 8th floor – Plaza level).

»The Westin Hamburg« Hotel is accessible via a dedicated entrance from the main entrance area of the Elbphilharmonie.

Yes, a Euronet ATM is located in the entrance area of »The Westin Hamburg« Hotel on the ground floor.

Yes, you can purchase Elbphilharmonie gift vouchers for set amounts ranging from €25 to €200, either online by phone +49 40 357 666 66 or in person at our ticket shops. If you wish to specify a different amount, this can only be done in person.

Gift vouchers can be redeemed online, by phone +49 40 357 666 66 and at the Elbphilharmonie ticket shops for all concert and event tickets.

Gift vouchers can also be used for Plaza tickets and guided tours of the Elbphilharmonie.

Elbphilharmonie gift vouchers are not redeemable for food and drink. Special food and drink gift vouchers are available exclusively for the »Störtebeker Elbphilharmonie« restaurant. Please contact the restaurant via email at restaurant@stoertebeker-eph.com to purchase vouchers.

Elbphilharmonie gift vouchers are available to purchase online, by phone +49 40 357 666 66 or in person at the Elbphilharmonie ticket shops.

Gift vouchers and any remaining balance can be redeemed up to the end of the third year after the voucher was purchased.

The Elbphilharmonie is located in a safe high-water area, therefore no flood control measures are in place in the event of flooding. Closures that could occur in the areas surrounding the Elbphilharmonie may result in restrictions when travelling to and from the Elbphilharmonie.

Find everything you need to know about the hotel as well as booking here.

»The Westin Hamburg« Hotel has its own dedicated entrance located on the left-hand side of the main entrance area of the Elbphilharmonie.

No, tickets are not sold at the hotel.

Yes, the »Westin Hamburg« hotel boasts two food & drink areas ‒ offering north-German cuisine in the »Fang & Feld« restaurant on the seventh floor and panorama views of the river Elbe in the »BLICK Bar« on the eighth floor (Plaza level).

There is direct access to the Plaza from the hotel lobby on the eighth floor. You’ll find the staircases leading to the concert halls there.

Tickets for events:
Every child requires a ticket – even for special events for children such as the Twinkle Concerts.

Tickets for the Elbphilharmonie Plaza and guided tours:
Children under the age of three do not require a ticket.

We offer numerous events specially aimed at children. For all other events, we recommend a minimum age of five – in consideration of the audience and the performing artists. Children aged five and below are only permitted to enter the Grand Hall when accompanied by an appropriate number of adults.

Ticket prices for children’s concerts are set to ensure that they are suitable for the format of each respective event. There is usually no additional concession for children.

The following also applies for regular events presented by the Elbphilharmonie and Laeiszhalle (promoter: HamburgMusik):

Young visitors under 30:

•    get a discount of 50% upon presentation of a valid ID.
•    pay only €12 for the best available seats for numerous concerts with the REDticket, in the week leading up to the event.

The REDticket is available here:
•    in the ticket shops Elbphilharmonie, Brahms Kontor and Mönckebergstraße
•    at the box office on the night
•    when booking online via this website (select concert, book ticket and choose the concession)
•    or by phone on: +49 40 357 666 66

Please note that other concessions may apply with other promoters. Please select your concession during the booking process.

The guided tours last 75 minutes, are aimed at a more grown-up audience and are not designed for children in mind. Children are however welcome to participate. Children under three years of age do not require a ticket.

At the Elbphilharmonie, we offer interesting, interactive concerts, events and projects for every age group. From the Twinkle Concerts (»Funkelkonzerte«) to musical instrument workshops, amateur ensembles and a separate programme for kindergartens and schools: children can discover the whole world of music at the Elbphilharmonie.

Yes, you can use the lifts signposted in the entrance area to get to the Plaza with a stroller or pram and from there on to the foyers. Please note that strollers and prams must be checked in at the cloakroom for events in the Grand and Recital Halls.

In the Elbphilharmonie, changing tables are located in the ladies' and gents' toilets in the foyer of the Recital Hall, on the third floor near the Kaistudios and in the foyer of the Grand Hall on the 13th floor.

There are no changing tables available in the Laeiszhalle.

Classical music concerts usually take place in a concentrated atmosphere, thus even presumably quiet noises and unexpected movements from the audience can be distracting for the artists on stage, as well as for the other visitors in the hall. Our blog story offers a few tips and recommendations for an undisturbed concert experience: »Tips for your concert visit«.

It is strictly forbidden to take photographs or record videos during a concert or event. This is not only due to copyright restrictions: clicking noises, illuminated screens and red autofocus lights are felt to be particularly annoying by everyone in the hall.

Yes, but please try to wait for an appropriate time, for example, during the applause between or after works, in order that the artists on stage and other visitors aren't disturbed by the sudden movement.

Ushers will indicate an appropriate time for you to reenter the hall, generally during the applause between or after works. Please note, however, that readmittance is not guaranteed.

Yes, concerts at the Elbphilharmonie are regularly streamed live – free of charge for viewers. Upcoming live streams are announced on the home page of the Elbphilharmonie website, via the Elbphilharmonie newsletter and via the Elbphilharmonie's social media accounts.

Many concerts that were streamed live are available on demand – for up to one year following the concert – and free of charge in the Mediatheque.

In principle, a Plaza ticket entitles access to the Plaza. The operator, however, reserves the right to limit access, especially in the case of overcrowding. In addition, controls can be carried out by our security company, as well as by the police and other regulatory agencies.

No, a Plaza ticket may not be used as a HVV (public transportation) ticket.

Ticketholders of concerts in the Elbphilharmonie Grand and Recital Halls gain admission to the Plaza from two hours before the start of the event. Visitors to the Kaistudios and all other visitors require a separate Plaza ticket to visit the Plaza.

All visitors enter the building via the main entrance. Admission takes place at the main entrance and is by concert ticket or Plaza ticket only. The »Tube«, an 80-metre-long, curved escalator, leads visitors up to the Plaza.

Alternatively, you can reach the Plaza by using the lifts that are signposted in the entrance area.

The Plaza cannot be reached directly from the car park. First head to the ground floor. After the admission checks in the entrance area, you can then get to the Plaza.

Visitors can access the Plaza from the lobby on the eighth floor.

No, animals are prohibited on the Plaza, however disability assistance dogs and dogs in transport boxes may enter the Plaza.

Yes, please use the lifts signposted in the entrance area (»A« lifts) to travel with strollers or prams to the upper levels, including the Plaza.

Smoking is prohibited throughout the entire premises of the Elbphilharmonie, including balconies and the entire Plaza, inclusive of the outer walkway.

Smoking is also prohibited in the inner areas of the Laeiszhalle.

A selection of products and souvenirs, made exclusively for the Elbphilharmonie, are for sale in the Elbphilharmonie Shop located on the Plaza. Also available: books and CDs by many artists featured in the current season, the Elbphilharmonie magazine as well as information on the Elbphilharmonie.

With a range of some 500 products, the Elbphilharmonie Shop offers something to suit every pocket. The Shop is located on the Plaza – on the eighth floor of the Elbphilharmonie. Selected souvenirs are also available from the Elbphilharmonie Visitor Center (diagonally opposite the Elbphilharmonie).

You can buy event tickets online.

A list of concerts for which tickets are currently still available can be found here.

You can also filter the concert calendar by venue and search specifically for events that take place in the Elbphilharmonie or in the Laeiszhalle. It is also possible to filter concerts according to genre.

Of course you can also buy your ticket at one of our box offices. You can find detailed information about opening hours and locations here.

Have you signed up for our newsletter yet? The newsletter is the best way to keep up to date about new events and ticket sales.

There is a limit to how many tickets you can buy or order. To give as many people as possible the chance to attend a concert, and to prevent tickets from being illegally resold, a maximum of 10 tickets can be purchased per event. However, there is no further limit on the total number of events attended in one season.

No. Some internet platforms advertise tickets for sold-out events at the Elbphilharmonie. In fact, these are private sellers who sometimes offer tickets from dubious sources and for highly inflated prices.

Personalised admission tickets are now issued for many events at the Elbphilharmonie. By purchasing these tickets, the contractual partner (i.e. the buyer of the ticket) agrees to comply with the Elbphilharmonie und Laeiszhalle Betriebsgesellschaft mbH’s Terms & Conditions which, among other things, expressly forbid the resale of tickets via online marketplace platforms. Ticket holders who have not acquired their tickets legitimately can be refused access to the event.

We recommend that you purchase tickets only from official ticket shops, online at www.elbphilharmonie.com, or on official online platforms of external promoters to which you will be forwarded from our website, www.elbphilharmonie.com (e.g. www.eventim.com)

No, bookings are final. Tickets for concerts, guided tours and plaza visits cannot be refunded or exchanged.

Personalised tickets are now issued for many events – these tickets will bear the name of the person entitled to attend, and will only be valid for that individual. This step has become necessary in order to curb illegal ticket sales and to protect concertgoers from overpriced tickets.

Only the event organiser’s contractual partner (i.e. the buyer of the ticket) is entitled to attend the event. This means that you – as the buyer of the ticket – have to enter your name in the designated field on your ticket. We retain the right to carry out checks, for which you will need to show your photo ID when entering the venue.

Tickets can be transferred if the transferee accepts the contract along with all rights and duties, and the event organiser agrees to this. The organiser’s agreement is only deemed to have been granted under certain conditions. These are laid out in the Elbphilharmonie und Laeiszhalle Betriebsgesellschaft mbH’s Terms & Conditions.

In accordance with those terms, the transfer of tickets within your private circle of family and friends is allowed – either as a gift or in return for the original price paid for the ticket. In such cases, please cross out the name entered on the ticket, and enter the name of the new entitled party. You can also change the name of the ticketholder via your customer account on www.elbphilharmonie.de and then download or send the online ticket again.

Selling tickets via online marketplaces is expressly forbidden. Ticket holders who have not acquired their tickets legitimately can be refused access to the event.

No, reselling tickets is prohibited in the Elbphilharmonie and Laeiszhalle.

Yes. Please have your ticket scanned by the service staff down at the foyer stairs so that you can enter the concert area again with the ticket.

If you leave the Elbphilharmonie completely, the ticket has to be scanned by the security personnel at the turnstiles on the ground floor before you can enter the building.

To help select your seat, click on the representative seat views.

View a list of the discounts and concessions that apply to events promoted by the Elbphilharmonie and Laeiszhalle (HamburgMusik) here. Please choose your discounts during the booking process.

No, it is not possible to discount a ticket following purchase. Please choose your discounts during the booking process.

Yes, concert tickets are valid for one return trip (HVV-Gesamtbereich including Schnellbus) to the Elbphilharmonie and Laeiszhalle on the same day as the event.

Foyers

Toilet facilities are located in the foyer areas of each respective hall.

Grand Hall: The central toilet facility is located on the 13th floor of the Grand Hall Foyer. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.

Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.

Kaistudio: Facilities for guests of the Kaistudio are located in the Kaistudio Foyer on the third floor.

Plaza

Free public toilets are located on the western tip of the Plaza, adjacent to the Elbphilharmonie Shop, and are accessible via stairs.

Main Entrance

Further toilets are located behind the ticket shop at the main entrance of the Elbphilharmonie.

Accessible toilets for persons with mobility disabilities are available at the Elbphilharmonie.

Grand Hall Foyer: Fully accessible toilets are located on floors 12 (north side) and 13 (right-hand side of the large bar). Our front-of-house staff is happy to assist you in this regard.

Recital Hall Foyer: An accessible toilet is located in the foyer.

Kaistudios: An accessible toilet is located in the foyer on the third floor.

Main Entrance Area: A fully accessible toilet is located behind the ticket shop.

Plaza: Accessible toilets can also be found on the Plaza. Persons with mobility disabilities and wheelchair users may use the »B« lifts situated at the entrance of the Elbphilharmonie Shop.

The accessible toilets are open – a key is not required.

Toilet facilities are located in the foyer areas of each respective hall.

Grand Hall: Facilities for ladies are located behind the cloakrooms on all floors. Facilities for gentlemen can be found on the landing between the floors, also located behind the cloakrooms. A fully accessible toilet for persons with mobility disabilities is located behind the cloakroom on the ground floor (Parkett links).

Recital Hall: Facilities for guests of the Recital Hall are located to the right of the hall entrance. Barrier-free toilets are also available.

Studio E: Toilet facilities for guests are located in the entrance area.

Brahms Foyer: The ladies' toilets are located behind the cloakrooms on floor 1 (Grand Hall Foyer). Facilities for gentlemen can also be found behind the cloakrooms, on the landing between the floors.

The concerts at the Elbphilharmonie are organised by a variety of promoters. About a third of the music programme falls under the responsibility of the in-house promoter HamburgMusik gGmbH and a majority of the orchestral concerts are put on by the NDR Elbphilharmonie Orchestra and the Hamburg Philharmonic State Orchestra. The most important private promoter, which also offers a number of subscription series, is the Konzertdirektion Dr. Rudolf Goette with its »ProArte« concerts.

All concerts at the Elbphilharmonie are programmed and performed with the same quality criteria. However, advance ticket sales dates, ticket booking channels and concessions vary from promoter to promoter, so it is wise to check such details with the promoter beforehand.

All concerts and events that take place at the Elbphilharmonie and Laeiszhalle can be found listed on this website. Rather than use the in-house ticket system, some external promoters opt for other ticket systems, for example www.eventim.de, to which you will be forwarded from our website. These platforms sometimes require customers to register before purchasing tickets, even when the customer is already logged in to his/her/their customer account on www.elbphilharmonie.com.

On this website, in the season brochure and in the Elbphilharmonie and Laeiszhalle's monthly programme flyer, the promoter is listed below the programme information of each concert or event.

Find everything you need to know about the Elbphilharmonie und Laeiszhalle's ticket shops here.

Find everything you need to know about the Elbphilharmonie und Laeiszhalle's ticket shops here.

In the entrance area of the Elbphilharmonie, follow the »Tickets Konzert« signs to the ticket shop on the ground floor. The ticket shop is open every day from 11:00–20:00. The Elbphilharmonie ticket shop is closed on official holidays.

Yes. Free, public WiFi (Mobyklick) is available on the Elbphilharmonie Plaza.

Yes. Free, public WiFi (Mobyklick) is available at the Laeiszhalle.