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Visitor Information


The Elbphilharmonie is open to all – and visitors can take that literally. We aim to make it easy for people with disabilities to visit both the new concert hall at the harbour and the historic Laeiszhalle on Johannes-Brahms-Platz.

Accessibility in the Elbphilharmonie

Access for Wheelchair Users and Persons with Limited Mobility

Getting to the Elbphilharmonie

By underground, bus or ferry
Underground line U3: Baumwall (approx. 450 m from the Elbphilharmonie)
Underground line U4: Überseequartier (approx. 1,000 m from the Elbphilharmonie)
Bus 111: Am Kaiserkai (Elbphilharmonie) (approx. 150 m from the Elbphilharmonie)
Ferry 72 (from Landungsbrücken pier): »Elbphilharmonie« pier (approx. 80 m from the Elbphilharmonie)

By car
Parking spaces for visitors with disabilities are available in the Elbphilharmonie multistorey car park.

Elbphilharmonie Hamburg

To the Plaza

The Grand Hall and the Recital Hall are only accessible via the Plaza.
Lifts to the Plaza are signposted in the entrance area.

Elbphilharmonie Hamburg

To the Halls

To the Grand Hall
Once you have reached the Plaza, there are two lifts to the Grand Hall. The main cloakroom is on the 11th floor. You can then take the lift to the floor noted on your ticket. Depending on your seat, there could be a few steps to negotiate in the hall. Concert hall staff will be happy to assist you. All wheelchair spaces are fully accessible.

To the Recital Hall
There is a lift from the Plaza to the Recital Hall. The cloakroom and the entrance to the auditorium are on the 10th floor.

To the Kaistudios
The Kaistudios are signposted at the main entrance and can be reached using the lifts.

Bitte beachten Sie, dass in der Elbphilharmonie keine Leihrollstühle zur Verfügung stehen.

Elbphilharmonie Hamburg

Guidance System for Visitors with Visual Impairments

The tactile paving system begins on the forecourt of the Elbphilharmonie and guides you into the building and up to each floor. There is a notice indicating which floor you are on at the end of every banister. Our staff will be happy to help if you have any questions.

Please indicate when booking if you wish to bring a guide dog to the concert.

Falls Sie einen Führ- oder Assistenzhund ins Konzert mitbringen, weisen Sie bei Ihrer Buchung bitte darauf hin.

Assistance for the Visitors with Hearing Impairments

Grand Hall
The E, I and K areas in the Grand Hall are fitted with an induction loop. Hearing aid users can use this to listen to the musical or spoken performance wirelessly through their own hearing aid. If you require this assistance, please select a seat in one of these areas when booking and inform the in-house staff on the evening of the concert.

Recital Hall
A total of 20 sets of headphones for visitors with hearing impariments are available for rental from the Recital Hall cloakroom.

Accessibility in the Laeiszhalle

Accessible Entrances

Grand Hall/Brahms Foyer: Gorch-Fock-Wall
The Brahms Foyer is only accessible to folding wheelchairs or wheelchairs under 75 cm in width.

Recital Hall/Studio E: Artists’ Entrance at Dammtorwall 46
The Recital Hall is only accessible to folding wheelchairs or wheelchairs under 68 cm in width.

Parking Facilities

Three parking spaces for visitors with disabilities are available at the Gorch-Fock-Wall entrance. Six parking spaces for visitors with disabilities are available directly in front of the Artists’ Entrance on Dragonerstall.

Laeiszhalle Cloakroom
Laeiszhalle Cloakroom © Thies Rätzke

Accessible Website

Our website – www.elbphilharmonie.de/en – has been developed to ensure that its content is as accessible as possible. The W3C recommendations served as the basis for these provisions, which are being continually expanded.

  • Die Inhalte der Website sind über alle Geräte lesbar. Das heißt, es macht keinen Unterschied, ob Nutzer die Website über ein Smartphone, Tablet, einen Computer oder Laptop aufrufen.
  • Auch ohne Maus können Nutzer problemlos durch die Website navigieren, da die Funktionen der Seite über die Tastatur bedient werden können.
  • Alle Schriften sind über die Browsereinstellungen skalierbar.
  • Bilder verfügen in der Regel über einen Alternativ-Text, der die Inhalte der Bilder erläutert.