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Visitor Information

Accessibility

The Elbphilharmonie is open to all – and visitors can take that literally. We aim to make it easy for people with disabilities to visit both the new concert hall at the harbour and the historic Laeiszhalle on Johannes-Brahms-Platz.

Accessibility in the Elbphilharmonie

Access for Wheelchair Users and Persons with Limited Mobility

Getting to the Elbphilharmonie

Underground, Bus and Ferry

Underground line U3: Baumwall (approx. 450 m from the Elbphilharmonie)
Underground line U4: Überseequartier (approx. 1,000 m from the Elbphilharmonie)
Bus 111: Am Kaiserkai (Elbphilharmonie) (approx. 150 m from the Elbphilharmonie)
Ferry 72 (from Landungsbrücken pier): »Elbphilharmonie« pier (approx. 80 m from the Elbphilharmonie)

All stops are fully accessible for wheelchair users or persons with limited mobility.

With the Car

Parking spaces for visitors with disabilities are available in the Elbphilharmonie multistorey car park.

The Plaza, Grand Hall and Recital Hall cannot be accessed via the multistorey car park directly. Please use the »B« lifts to travel to the ground floor. From there, take the »A« lifts to the Plaza behind the turnstiles (Plaza or concert ticket required).

Fahrstuhlgruppe A / Plaza

To the Plaza

Lifts to the Plaza are signposted in the entrance area (lift group »A«) and are located in the tunnel to the right of the long escalator.

Restaurant Visit

Diners of Störtebeker Elbphilharmonie can access the restaurant with the »B« lifts from the ground floor or from the multistorey car park directly.

Elbphilharmonie Hamburg

To the Halls

The Grand Hall and Recital Hall are only accessible via the Plaza.

To the Grand Hall

Once you have reached the Plaza, there are two lifts (lift group »C«) to the Grand Hall. The main cloakroom is on the 11th floor. From there, take the lift to the floor noted on your ticket. Depending on your seat, there could be a few steps to negotiate in the hall.

Wheelchair spaces are located on the 13th and 15th floors, and are fully accessible. Accessible toilets are located on the north-facing side of the 12th floor and on the right-hand side of the bar on the 13th floor. Concert hall staff will be happy to assist you.

To the Recital Hall

Use the »C« lifts from the Plaza to access the Recital Hall. The cloakroom and the entrance to the auditorium are located on the 10th floor.

Elbphilharmonie Hamburg

To the Kaistudios

The Kaistudios are located on the 2nd and 3rd floors and can be reached using the »B« lifts situated in the tunnel on the ground floor – to the right of the long escalator.

Wheelchairs

Please note that it is not possible to borrow a wheelchair at the Elbphilharmonie.

Guidance System for Visitors with Visual Impairments

The tactile paving system begins on the forecourt of the Elbphilharmonie and guides you into the building and up to each floor. There is a notice indicating which floor you are on at the end of every banister. Our staff will be happy to help if you have any questions.

Guide Dogs

Please indicate when booking if you wish to bring a guide dog to a concert or event.

Assistance for the Visitors with Hearing Impairments

Grand Hall

The E, I and K areas in the Grand Hall are fitted with an induction loop. Hearing aid users can use this to listen to the musical or spoken performance wirelessly through their own hearing aid. If you require this assistance, please select a seat in one of these areas when booking and inform the in-house staff on the evening of the concert.

Recital Hall

A total of 20 sets of headphones for visitors with hearing impariments are available for rental from the Recital Hall cloakroom.

Accessibility in the Laeiszhalle

Accessible Entrances

Grand Hall / Brahms Foyer: Gorch-Fock-Wall
The Grand Hall and the Brahms Foyer are only accessible to folding wheelchairs or wheelchairs under 72 cm in width.

Recital Hall / Studio E: Artists’ Entrance at Dammtorwall 46
The Recital Hall and Studio E are only accessible to folding wheelchairs or wheelchairs under 68 cm in width.

Parking Facilities

Three parking spaces for visitors with disabilities are available at the Gorch-Fock-Wall entrance. Six parking spaces for visitors with disabilities are available directly in front of the Artists’ Entrance on Dragonerstall.

Laeiszhalle Cloakroom

Accessible Website

Our website – www.elbphilharmonie.com – has been developed to ensure that its content is as accessible as possible. The W3C recommendations served as the basis for these provisions, which are being continually expanded.

  • Die Inhalte der Website sind über alle Geräte lesbar. Das heißt, es macht keinen Unterschied, ob Nutzer die Website über ein Smartphone, Tablet, einen Computer oder Laptop aufrufen.
  • Auch ohne Maus können Nutzer problemlos durch die Website navigieren, da die Funktionen der Seite über die Tastatur bedient werden können.
  • Alle Schriften sind über die Browsereinstellungen skalierbar.
  • Bilder verfügen in der Regel über einen Alternativ-Text, der die Inhalte der Bilder erläutert.