Plan Your Visit The Elbphilharmonie Hamburg and the Laeiszhalle Hamburg can be easily reached by public transportation. All information related to getting to the halls, parking and accessibility.

Getting to the Elbphilharmonie

Address

Elbphilharmonie Hamburg
Platz der Deutschen Einheit
20457 Hamburg
Germany

  • By underground, bus or ferry

    U3: Baumwall (Elbphilharmonie) station (approx. 450 m away)
    U4: Überseequartier station (approx. 950 m away)
    Bus 111: Am Kaiserkai (Elbphilharmonie) stop (approx. 150 m away)
    Bus 6: Auf dem Sande stop (approx. 550 m away)
    Ferry line 72 (from Landungsbrücken): »Elbphilharmonie« landing stage (approx. 80 m away)

    Elbphilharmonie concert tickets are valid on the day of the event as a ticket for the journey to the venue and the return journey in the A–F zones of the HVV network, including express busses (Schnellbus). A Plaza ticket is not a valid HVV ticket.

    Please note: Baumwall station will not offer barrier-free accessibility until late summer 2020 because the two lifts are being renovated. The nearest barrier-free stations are Landungsbrücken, Rödingsmarkt and Überseequartier.

  • By bike

    Stadtrad (city bike) stations: Baumwall (Elbphilharmonie) and Am Kaiserkai/Großer Grasbrook

    Bicycle stands are available outside the Elbphilharmonie.

  • By car

    Parking is very limited in the Elbphilharmonie and HafenCity.

    Parkhaus in der Elbphilharmonie (Car Park)
    Always open
    Number of parking places: 435

    Notice: Please primarily use car park levels 2 and 4. From there, follow the signs through the staircase to the ground floor and then take the Tube escalator to the Plaza. Please avoid using the lifts if possible.

    • €10 fixed price for 4 hours’ parking
    • €5 per additional hour or part thereof
    • The fixed price only applies for online bookings made at least 2 hours before entering
    • Please use the »Elbphilharmonie« entrance (not: »Elbphilharmonie Hotel«)

    Parkhaus Speicherstadt (Car Park)
    Am Sandtorkai 6 (approx. 750 m away)

    Überseequartier underground car park
    Überseeallee 3 (approx. 850 m away)

Baumwall / Elbphilharmonie / Haltestelle U3
Baumwall / Elbphilharmonie / Haltestelle U3 © Nicolai Spieß

Finding Your Way Around the Elbphilharmonie

Elbphilharmonie Main Entrance

Entrance

All visitors enter the building via the main entrance. Admission takes place at the main entrance and is by concert ticket or Plaza ticket only. The »Tube«, an 82-metre-long, curved escalator, leads visitors up to the Plaza and foyers of the Grand and Recital Halls following admission.

Elbphilharmonie Ticket Shop

To the Ticket Shop

Purchase or pick up your reserved concert tickets at the Ticket Shop on the ground floor of the Elbphilharmonie. Follow the sign »Tickets Konzert« on the right-hand side of the Tube in the main entrance area. The Ticket Shop is open 11:00–20:00 daily.

Tube

To the Plaza

The Tube leads visitors from the main entrance of the Elbphilharmonie up to the panorama window on the 6th floor; visitors then take a second, shorter escalator up to the Plaza on the 8th floor. The Plaza can also be accessed via lifts. These are located on the right-hand side of the Tube. Due to the current situation the lifts may only be used by four people at any time. Please note that the Plaza cannot be accessed from the parking garage directly; visitors must first travel to the ground floor to reach the Plaza. The Elbphilharmonie Plaza is a public space. The restricted capacity of the Plaza is regulated by the issue of Plaza tickets. Plaza tickets are available online and in the Elbphilharmonie Visitor Center.

Grand Hall Foyer

To the Halls

The Grand and Recital Halls are accessible solely via the Plaza on the 8th floor. From the Plaza, access to the Grand and Recital Hall foyers is via stairs and lifts. The hall entrances are situated on floors 12, 13, 15 and 16; the entrance to the Recital Hall is on the 10th floor. The Kaistudios are located on floors 2 and 3 and can be reached using stairs and lifts via the main entrance. Please follow the signs in the tunnel to the right of the long escalator. Please note, that the lifts in the concert areas may only be used by two people at any time due to the current situation.

To the Störtebeker Restaurant

»Störtebeker Elbphilharmonie«’s restaurant can be accessed via the »Tube«. The first escalator brings diners to the entrance, located adjacent to the panorama window on the 6th floor. The takeaway café »Deck & Deli« on the Plaza of the Elbphilharmonie offers refreshing drinks and light snacks. Diners require a ticket to access the Plaza and the restaurant. When reserving a table at the restaurant, diners receive the appropriate number of Plaza tickets along with their reservation confirmation by email.

The Westin Hamburg / Plaza Foyer

To the Hotel

»The Westin Hamburg« Hotel has its own dedicated entrance located on the left-hand side of the main entrance area of the Elbphilharmonie. »The Westin Hamburg«’s restaurants, bars and cafés can likewise be reached via this entrance.

Everything about your visit

  • Arrival Time

    The Elbphilharmonie is a special building situated in a special place. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. Late seating is not guaranteed and latecomers may not be admitted to the concert hall. We suggest arriving at the main entrance 30 minutes before the start of the concert or event.

    Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from one hour before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.

    The foyers of the Grand Hall and the Recital Hall open their doors 60 minutes, the foyers of the Recital Hall 45 minutes before the start of the concert or event. The bars in each foyer open at the same time.

    Admission into the halls begins 30 minutes before the start of the concert or event.

  • Cloakrooms and Lockers

    Please note that, during the coronavirus period, the cloakrooms in the Elbphilharmonie and Laeiszhalle remain closed. Jackets and small handbags can be taken into the hall. Umbrellas, bags sized A3 and bigger, and luggage and other bulky items must be stored in the lockers in the corridor on the right next to the large escalator on the ground floor/entrance area.

  • Toilets

    Toilet facilities are located in the foyer areas of each corresponding hall.

    Grand Hall: The central toilet facility is located on the 13th floor of the Grand Hall Foyer. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.

    Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.

  • Food & Drink

    The Harbour Bar and the Grand Bar on the 12th and 13th floors in the foyer of the Grand Hall, as well as the bar in the foyer of the Recital Hall, are currently open to concertgoers before concerts. It is not possible to reserve tables.

  • Photography

    It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes only on the Plaza and in the foyers as well as before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

    • Photography, audio or video recordings of concerts and events are strictly prohibited.
    • Photography or filming during guided tours of the Elbphilharmonie is not permitted.
    • Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.
  • Coughing, Clapping, Chatting – Recommendations for Sensitive Acoustics

    A concert at the Elbphilharmonie is a unique experience for both audience and artists. Guests and musicians alike rave about the precise acoustics in the Grand Hall. You can hear every note, even from the highest balcony.

    Unfortunately, the opposite is also true: even presumably quiet noises from the audience are clearly audible in the entire hall. We therefore ask our visitors to take the following recommendations into consideration, because »Everything Can Be Heard Here«.

  • Accessibility

    We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

  • Smoking Ban

    Smoking is prohibited throughout the entire premises of the Elbphilharmonie.

  • House Regulations
  • Found or lost an item?

    Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here. Please come by in person.

    After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:

    Bahrenfelder Straße 254-260
    22765 Hamburg

    phone: +49 40 428 113 501
    email: zentrales-fundbuero@altona.hamburg.de
    Opening hours:
    Mon: 07:00–16:00
    Tue: 07:00–13:00
    Wed: closed
    Thu: 08:30–13:00 / 14:00–18:00
    Fri–Sun: closed

  • Getting to the Elbphilharmonie Visitor Center

    Am Kaiserkai 60-62
    Opening hours: 10:00-20:00

    The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.

Getting to the Laeiszhalle

Adresse

Laeiszhalle Hamburg
Johannes-Brahms-Platz
20355 Hamburg
Germany

  • By underground and bus

    Underground line U2: Gänsemarkt / Messehallen
    Underground line U1: Stephansplatz  
    Bus 4, 5, 109, Schnellbus 34: Stephansplatz
    Bus 3, 112, Schnellbus 35, 36: Johannes-Brahms-Platz

    Concert tickets are valid on the day of the event as a ticket for the journey to the venue and the return journey in the A–F zones of the HVV network, including express busses (Schnellbus).

  • By bike

    City bicycle (Stadtrad) station: Sievekingplatz / Gorch-Fock-Wall

    Bicycle stands are available outside the Laeiszhalle.

  • By car

    Gänsemarkt multistorey car park: Dammtorwall / Welckerstrasse, 20355 Hamburg

    Up to 30 minutes: €2.00
    Up to 60 minutes: €4.00
    Every further hour or part thereof: €4.00
    Night Rate (18:00–06:00): maximum €11.00
    24-Hour Rate: maximum €30.00

Laeiszhalle Hamburg
Laeiszhalle Hamburg © Thies Rätzke

Rund um den Besuch

  • Arrival Time

    The foyers of the Grand and Recital Halls open their doors 60 minutes before the start of the concert or event. The bars in each foyer open simultaneously.

    Admission into the halls begins 30 minutes before the start of the concert or event.

  • Entrance

    Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
    Recital Hall: Gorch-Fock-Wall
    Studio E: Artists’ Entrance, Dammtorwall 46

  • Cloakrooms

    Please note that, during the coronavirus period, the cloakrooms in the Elbphilharmonie and Laeiszhalle remain closed. Jackets and small handbags can be taken into the hall. We kindly ask you to not bring Umbrellas, bags sized A3 and bigger, and luggage and other bulky items to the concert areas and to leave them at home in best case.

  • Food & Drinks

    Guests can enjoy a range of food and drinks in the Brahms Foyer and at the bars on the ground floor before the concert. Reservation: laeiszhalle@konzertgastronomie-elbphilharmonie.de

  • Photography

    It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

    • Photography, audio or video recordings of concerts and events are strictly prohibited.
    • Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.
  • Accessibility

    We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

  • Smoking Ban

    Smoking is prohibited throughout the entire premises of the Laeiszhalle.

  • House Regulations
  • Lost or found an item?

    Lost property can be handed in to the stage porter at the artists entrance (Dammtorwall 46). Please ask there if you have lost anything.

    After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:

    Bahrenfelder Straße 254-260
    22765 Hamburg

    phone: +49 40 428 113 501
    email: zentrales-fundbuero@altona.hamburg.de
    Opening hours:
    Mon: 07:00–16:00
    Tue: 07:00–13:00
    Wed: closed
    Thu: 08:30–13:00 / 14:00–18:00
    Fri–Sun: closed