Getting to the Elbphilharmonie and Laeiszhalle

Underground line U3: Baumwall (Elbphilharmonie)
Underground line U4: Überseequartier
Bus 2, 111: Am Kaiserkai (Elbphilharmonie)
Bus 6: Auf dem Sande (Speicherstadt)
Ferry line 72 (from Landungsbrücken): »Elbphilharmonie« landing stage / Please note: The landing stage will not be served from 8 to 13 April 2022

Elbphilharmonie concert tickets are valid on the day of the event as a ticket for the journey to the venue and the return journey in the A–F zones of the HVV network. A Plaza ticket is not a valid HVV ticket.

StadtRAD (bicycle share system) stations: U Baumwall / Elbphilharmonie and Am Kaiserkai / Großer Grasbrook

Bicycle stands are available in front of the Elbphilharmonie.

Parking is very limited in the Elbphilharmonie and HafenCity.

Parkhaus in der Elbphilharmonie (Car Park)
Open 24/7
Number of parking spaces: 435

The Elbphilharmonie is a special building situated in a special place. Allow plenty of time for getting to the Elbphilharmonie and making your way to the concert area. Late seating is not guaranteed and latecomers may be refused admission to the concert hall. We suggest arriving at the main entrance at least 30 minutes before the start of the concert or event.

Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from two hours before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.

The foyers of the Grand Hall and the Recital Hall open their doors 90 minutes before the start of the concert or event.

Admission to the Grand Hall and the Recital Hall begins 30 minutes before the start of the concert or event.

If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may not be admitted to the concert hall. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. We suggest arriving at the main entrance of the Elbphilharmonie 30 minutes before the start of the concert or event.

Toilettes

Visitors that exit the hall can only be guaranteed admission during the interval.

Walking-stick umbrellas, handbags sized A3 (42 cm x 30 cm) or above, sport bags, backpacks, luggage and other bulky items must be checked in at the cloakroom. Wheeled walkers may be stored at the hall entrances. Prams can be left with the service personnel on the Plaza. There are additional lockers in the corridor leading to the ticket shop/box office on the ground floor/entrance area.

Jackets or coats and small handbags may be taken into the hall.

Cloakroom fee: €2

Toilet facilities are located in the foyer areas of each hall.

Grand Hall: The central toilet facility is located on the 13th floor. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.

Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.

A total of three bars in the Grand and Recital Hall foyers are available to Elbphilharmonie concertgoers before concerts. It is not possible to reserve tables.

It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes only on the Plaza and in the foyers, as well as before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

A concert at the Elbphilharmonie is a unique experience for both the audience and the performers. Guests and musicians alike rave about the precise acoustics in the Grand Hall. You can hear every note, even from the highest balcony.

Unfortunately, the opposite is also true: even presumably quiet noises from the audience are clearly audible in the entire hall. We therefore ask our visitors to heed the following recommendations, because »Everything Can Be Heard Here«.

We welcome all visitors and aim to make your visit as easy and comfortable as possible. Here you will find full details of access services and facilities at the Elbphilharmonie and Laeiszhalle.

Smoking is prohibited throughout the entire premises of the Elbphilharmonie.

Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here or you can ask for them by sending an email to fundsachen@elbphilharmonie.de.

After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrales Fundbüro«) in the neighbourhood of Altona:

Bahrenfelder Straße 254-260
22765 Hamburg
phone: +49 40 428 113 501
email: zentrales-fundbuero@altona.hamburg.de

Opening hours:
Mon: 07:00–16:00
Tue: 07:00–13:00
Wed: closed
Thu: 08:30–13:00 / 14:00–18:00
Fri–Sun: closed

Am Kaiserkai 60-62
Opening hours: 10:00-20:00

The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.

Underground line U2: Gänsemarkt / Messehallen
Underground line U1: Stephansplatz
Bus 3, X35, 112: Johannes-Brahms-Platz
Bus X3: U Gänsemarkt (Valentinskamp)
Bus 4, 5, 109: Stephansplatz

Concert tickets are valid on the day of the event as a ticket for the journey to the venue and the return journey in the A–F zones of the HVV network.

City bicycle (Stadtrad) station: Sievekingplatz / Gorch-Fock-Wall

Bicycle stands are available outside the Laeiszhalle.

Gänsemarkt multistorey car park: Dammtorwall / Welckerstrasse

Rate per hour or part thereof: €4.50
Night rate (18:00–06:00): maximum €11
24-hour rate: maximum €30

Please note: There are several construction sites in the immediate vicinity of the Laeiszhalle which may make it difficult to get to the concert. Please plan enough time for your journey to the concert.

The foyers of the Grand Hall open their doors 90 minutes and the foyer of the Recital Hall 60 minutes before the start of the concert or event. The bars in each foyer also open at this time.

Admission to the halls begins 30 minutes before the start of the concert or event.

If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may not be admitted to the concert hall. Allow plenty of time for getting to the Laeiszhalle and the way to the concert area. We suggest arriving at the main entrance of the Laeiszhalle 30 minutes before the start of the concert or event.

Toilettes

Visitors that exit the hall can only be guaranteed admission during the interval.

Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
Recital Hall: Gorch-Fock-Wall
Studio E: Artists’ Entrance, Dammtorwall 46

Cloakrooms are located in the foyer areas. Baby carriages, wheeled walkers, walking-stick umbrellas, handbags larger than DIN A3 (42 cm x 30 cm) as well as sport bags, backpacks and suitcases must be checked in at the cloakroom. Jackets may be taken into the hall.

Cloakroom fee: €2

Guests can enjoy a range of food and drinks in the Brahms Foyer and at the bars on the ground floor before the concert. Reservation: laeiszhalle@konzertgastronomie-elbphilharmonie.de

It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

We welcome all visitors and aim to make your visit as easy and comfortable as possible. Here you will find full details of access services and facilities at the Elbphilharmonie and Laeiszhalle.

Smoking is prohibited throughout the entire premises of the Laeiszhalle.

Found items can be handed in at the artists’ entrance (Dammtorwall 46). Please ask there if you have lost anything.

After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrales Fundbüro«) in the neighbourhood of Altona:

Bahrenfelder Straße 254-260
22765 Hamburg
phone: +49 40 428 113 501
email: zentrales-fundbuero@altona.hamburg.de

Opening hours:
Mon: 07:00–16:00
Tue: 07:00–13:00
Wed: closed
Thu: 08:30–13:00 / 14:00–18:00
Fri–Sun: closed