Plan Your Visit - Elbphilharmonie

Getting to the Elbphilharmonie

Address

Elbphilharmonie Hamburg
Platz der Deutschen Einheit
20457 Hamburg
Germany

By underground, bus or ferry

Underground line U3: Baumwall (Elbphilharmonie)
Underground line U4: Überseequartier
Bus 2, 111: Am Kaiserkai (Elbphilharmonie)
Bus 6: Auf dem Sande (Speicherstadt)
Ferry line 72 (from Landungsbrücken): »Elbphilharmonie« landing stage

Please note: Ferry line 72 will only operate at weekends and on public holidays until 3 November 2024.

Elbphilharmonie concert tickets are valid on the day of the event as a ticket for the journey to the venue and the return journey in the A–F zones of the HVV (public transportation) network. A Plaza ticket is not a valid HVV ticket.
By bike

StadtRAD (bicycle share system) stations: U Baumwall / Elbphilharmonie and Am Kaiserkai / Großer Grasbrook

Bicycle stands are available in front of the Elbphilharmonie.
By car
Parking is very limited in the Elbphilharmonie and HafenCity.

Parkhaus in der Elbphilharmonie (Car Park)
Open 24/7
Number of parking spaces: 435

€15 fixed price for 4 hours’ parking (The flat rates only apply for online bookings made at least 2 hours before entering)

From €5,50 per additional hour or part thereof (depending on time of day and occupancy)

€35 fixed price for 24 hours’ parking (The flat rates only apply for online bookings made at least 2 hours before entering)

Please use the »Elbphilharmonie« entrance (not: »Elbphilharmonie Hotel«)


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Further information is available from the car park operator APCOA

You can find public charging stations for electric cars here:

Find a charging point

Finding Your Way Around the Elbphilharmonie

Entrance

All visitors enter the building via the main entrance. To gain admission, visitors must present a valid concert ticket or Plaza ticket. The »Tube«, an 82-metre-long, curved escalator, leads visitors up to the Plaza and foyers of the Grand and Recital Halls following admission. The Plaza can also be accessed via lifts. These are located on the right-hand side of the Tube.

To the Ticket Shop

Purchase or pick up your reserved concert tickets at the Ticket Shop on the ground floor of the Elbphilharmonie. Follow the sign »Tickets Konzert« on the right-hand side of the »Tube« in the main entrance area. The Ticket Shop is open 11:00–20:00 daily.

To the Plaza

The »Tube« leads visitors from the main entrance of the Elbphilharmonie up to the panorama window; visitors then take a second, shorter escalator up to the Plaza on the 8th floor. The Plaza can also be accessed via lifts. These are located on the right-hand side of the Tube. Please note that the Plaza cannot be accessed accessed from the car park; visitors must first travel to the ground floor to reach the Plaza. The restricted capacity of the Plaza is regulated by the issue of Plaza tickets. Plaza tickets are available online and in the Elbphilharmonie Visitor Center. The Plaza Café »Deck & Deli« offers drinks and small snacks.

To the Halls

The Grand and Recital Halls are accessible solely via the Plaza on the 8th floor. From the Plaza, access to the Grand and Recital Hall foyers is via stairs and lifts. The hall entrances are situated on floors 12, 13, 15 and 16; the entrance to the Recital Hall is on the 10th floor. The Kaistudios are located on floors 2 and 3 and can be reached using stairs and lifts via the main entrance. Please follow the signs in the tunnel to the right of the long escalator.

To »The Westin Hamburg« Hotel

»The Westin Hamburg« Hotel has its own dedicated entrance located on the left-hand side of the main entrance area of the Elbphilharmonie. »The Westin Hamburg«’s restaurant »Fang & Feld« and the BLICK Bar can likewise be reached via this entrance.

During your visit

Arrival time

The Elbphilharmonie is a special building situated in a special place. Allow plenty of time for getting to the Elbphilharmonie and making your way to the concert area. Late seating is not guaranteed and latecomers may be refused admission to the concert hall. We suggest arriving at the main entrance at least 30 minutes before the start of the concert or event.

Current admission times

Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from tweo hours before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.

The foyers of the Grand Hall and the Recital Hall open 60 minutes – and 90 minutes for events with a pre-concert talk – before the start of the event.

The doors to the Grand Hall and to the Recital Hall open 30 minutes before the event start time.

Whether an pre-concert talk is offered is noted in the event details in the programme calendar.
Late for a concert?

If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may not be admitted to the concert hall. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. We suggest arriving at the main entrance of the Elbphilharmonie 30 minutes before the start of the concert or event.

Toilets

Visitors that exit the hall can only be guaranteed admission during the interval.
Cloakrooms & lockers

Jackets and small handbags may be taken into the hall. Walking-stick umbrellas, bags sized A3 (42 x 30 cm) or above, luggage and other bulky items must be stored in the lockers (27 x 13 x 47 cm, 27 x 42 x 47 cm, 27 x 87 x 47 cm) located in the corridor leading to the ticket shop on the ground floor (on the right-hand side of the entrance area). Strollers and prams can be left with the admissions personnel on the Plaza. Wheeled walkers can be handed in at the hall entrances.

Please note: the cloakrooms for visitors of the Elbphilharmonie Grand Hall are located exclusively on the 11th floor.
Food & drink

A total of three bars in the Grand and Recital Hall foyers are available to Elbphilharmonie concertgoers before concerts. Concert refreshments for the Grand Hall and the Recital Hall open 60 minutes – and 90 minutes for events with a pre-concert talk – before the start of the event. It is not possible to reserve tables.

The Harbour Bar on the 12th floor is open until one hour after the end of the event. Cocktails are also offered here in addition to the standard menu.

Further information
Coughing, clapping, chatting – recommendations for sensitive acoustics

A concert at the Elbphilharmonie is a unique experience for both the audience and the performers. Guests and musicians alike rave about the precise acoustics in the Grand Hall. You can hear every note, even from the highest balcony.

Unfortunately, the opposite is also true: even presumably quiet noises from the audience are clearly audible in the entire hall. We therefore ask our visitors to heed the following recommendations: Tips four your concert visit
Photography
It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes only on the Plaza and in the foyers, as well as before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

Photography, audio or video recordings of concerts and events are strictly prohibited.

Photography or filming during guided tours of the Elbphilharmonie is not permitted.

Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.

Send a press enquiry
Toilets

Toilet facilities are located in the foyer areas of each hall.

Grand Hall: The central toilet facility is located on the 13th floor. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.

Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.
Accessibility

We welcome all visitors and aim to make your visit as easy and comfortable as possible. Here you will find full details of access services and facilities at the Elbphilharmonie and Laeiszhalle.
Lost or found an item?

Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here or you can ask for them by sending an email to fundsachen@elbphilharmonie.de.

After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrales Fundbüro«) in the neighbourhood of Altona:

Bahrenfelder Straße 254-260
22765 Hamburg
phone: +49 40 428 113 501
email: zentrales-fundbuero@altona.hamburg.de

Opening hours:
Mon: 07:00–16:00
Tue: 07:00–13:00
Wed: closed
Thu: 08:30–13:00 / 14:00–18:00
Fri–Sun: closed
Getting to the Elbphilharmonie Visitor Center

Am Kaiserkai 60-62
Opening hours: 10:00-20:00

The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.

Getting to the Laeiszhalle

Address

Laeiszhalle Hamburg
Johannes-Brahms-Platz
20355 Hamburg
Germany

View on Google Maps

By underground and bus

Underground line U2: Gänsemarkt / Messehallen
Underground line U1: Stephansplatz
Bus 3, X35, 112: Johannes-Brahms-Platz
Bus X3: U Gänsemarkt (Valentinskamp)
Bus 4, 5, 109: Stephansplatz

Concert tickets are valid on the day of the event as a ticket for the journey to the venue and the return journey in the A–F zones of the HVV network.
By bike

City bicycle (Stadtrad) station: Sievekingplatz / Gorch-Fock-Wall

Bicycle stands are available outside the Laeiszhalle.
By car

Gänsemarkt multistorey car park: Dammtorwall / Welckerstrasse

Rate per hour or part thereof: €4.50
Night rate (18:00–06:00): maximum €12
24-hour rate: maximum €40

During your visit

Arrival time

The foyers of the Grand Hall and the Recital Hall open 60 minutes – and 90 minutes for events with a pre-concert talk – before the starrt of the event..

The doors to the Grand Hall and to the Recital Hall open 30 minutes before the event start time.

Whether an pre-concert talk is offered is noted in the event details in the programme calendar.
Late for a concert?

If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may not be admitted to the concert hall. Allow plenty of time for getting to the Laeiszhalle and the way to the concert area. We suggest arriving at the main entrance of the Laeiszhalle 30 minutes before the start of the concert or event.

Toilettes

Visitors that exit the hall can only be guaranteed admission during the interval.
Entrances

Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
Recital Hall: Gorch-Fock-Wall
Studio E: Artists’ Entrance, Dammtorwall 46
Cloakrooms

Cloakrooms are located in the foyer areas. Strollers, prams, wheeled walkers, walking-stick umbrellas, bags larger than DIN A3 (42 cm x 30 cm) as well as sport bags, backpacks and suitcases must be checked in at the cloakroom. Jackets and handbags may be taken into the hall.

Cloakroom fee: €2
Food & drink

Guests can enjoy a range of food and drinks in the Brahms Foyer and at the bars on the ground floor before the concert. Reservation: laeiszhalle@konzertgastronomie-elbphilharmonie.de

Concert refreshments for the Grand Hall and the Recital Hall open 60 minutes – and 90 minutes for events with a pre-concert talk – before the start of the event.
Photography
It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

Photography, audio or video recordings of concerts and events are strictly prohibited.

Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.

Send a press enquiry
Accessibility

We welcome all visitors and aim to make your visit as easy and comfortable as possible. Here you will find full details of access services and facilities at the Elbphilharmonie and Laeiszhalle.
Lost or found an item?

Found items can be handed in at the artists’ entrance (Dammtorwall 46). Please ask there if you have lost anything. The stage porter can also be contacted by email at info@elbphilharmonie.de.

After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrales Fundbüro«) in the neighbourhood of Altona:

Bahrenfelder Straße 254-260
22765 Hamburg
phone: +49 40 428 113 501
email: zentrales-fundbuero@altona.hamburg.de

Opening hours:
Mon: 07:00–16:00
Tue: 07:00–13:00
Wed: closed
Thu: 08:30–13:00 / 14:00–18:00
Fri–Sun: closed