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Visitor Information

Plan Your Visit The Elbphilharmonie Hamburg and the Laeiszhalle Hamburg can be easily reached by public transportation. All information related to getting to the halls, parking and accessibility.

Getting to the Elbphil­harmonie and Laeiszhalle

By bus, underground, bicycle or ferry – plan your visit to the Elbphilharmonie.

Public Transportation


Elbphilharmonie Hamburg
Platz der Deutschen Einheit
20457 Hamburg

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Underground, Bus and Ferry

Underground line U3: Baumwall (Elbphilharmonie) (approx. 450 m from the Elbphilharmonie)
Underground line U4: Überseequartier (approx. 950 m from the Elbphilharmonie)
Bus 111: Am Kaiserkai (Elbphilharmonie) (approx. 150 m from the Elbphilharmonie)
Bus 6: Auf dem Sande (approx. 550 m from the Elbphilharmonie)
Ferry 72 (from Landungsbrücken pier): Elbphilharmonie (approx. 80 m from the Elbphilharmonie)

Concert tickets may be used on public transportation for one round trip to the Elbphilharmonie (valid in the HVV-Gesamtbereich incl. Schnellbus) on the day of the event. A Plaza ticket is not valid for public transportation.

By Bicycle

City bicycle (Stadtrad) stations: Baumwall and Am Kaiserkai / Großer Grasbrook
There are bicycle stands available in front of the Elbphilharmonie.

Baumwall / Elbphilharmonie / Haltestelle U3

Notice: Baumwall Station

Baumwall Station will not offer barrier-free accessibility until around late summer 2020 as both lifts are being renovated. The nearest accessible stations are Landungsbrücken, Rödingsmarkt and Überseequartier.

Arrival By Car

There is limited parking available in the Elbphilharmonie and the HafenCity.

Multistorey Car Park in the Elbphilharmonie
Open 24/7
Number of parking spaces: 433
Further information and parking charges on the car park operator's website: www.apcoa.de

APCOA offers a flat rate of €10.00 for four hours of parking. Every further hour or part thereof costs €5.00 as per the regular parking charge. The flat rate is only valid online and must be booked at least two hours in advance. Book the flat rate online

APCOA answers frequently asked questions about advance booking here. For queries please contact APCOA by phone at +49 711 305 703 05.

Please note that visitors to the Elbphilharmonie should use the car park entrance marked »Elbphilharmonie«. The right-hand entrance »Elbphilharmonie Hotel« leads visitors to the VIP area on the lower level. Here, every hour or part thereof costs €6.00 and the flat rate is not valid.

It is not possible to reach the Plaza or the concert halls directly from the parking garage. Use the B group elevators to travel to the ground floor. After passing admission control visitors can make their way to the Plaza via the Tube (long escalator) or the A group elevators.

Speicherstadt Multistorey Car Park
Am Sandtorkai 6 (approx. 750 m from the Elbphilharmonie)

Überseequartier Underground Car Park
Überseeallee 3 (approx. 850 m from the Elbphilharmonie)

Finding Your Way Around the Elbphilharmonie

Elbphilharmonie Main Entrance


All visitors enter the building via the main entrance. Admission takes place at the main entrance and is by concert ticket or Plaza ticket only. The »Tube«, an 82-metre-long, curved escalator, leads visitors up to the Plaza and foyers of the Grand and Recital Halls following admission.

Elbphilharmonie Ticket Shop

To the Ticket Shop

Purchase or pick up your reserved concert tickets at the Ticket Shop on the ground floor of the Elbphilharmonie. Follow the sign »Tickets Konzert« on the right-hand side of the Tube in the main entrance area. The Ticket Shop is open 11:00–20:00 daily.

Grand Hall Foyer

To the Halls

The Grand and Recital Halls are accessible solely via the Plaza on the 8th floor. From the Plaza, access to the Grand and Recital Hall foyers is via stairs and lifts. The hall entrances are situated on floors 12, 13, 15 and 16; the entrance to the Recital Hall is on the 10th floor. The Kaistudios are located on floors 2 and 3 and can be reached using stairs and lifts via the main entrance. Please follow the signs in the tunnel to the right of the long escalator.

During Your Visit

  • Arrival Time for Concertgoers

    The Elbphilharmonie is a special building situated in a special place. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. Late seating is not guaranteed and latecomers may not be admitted to the concert hall. We suggest arriving at the main entrance 30 minutes before the start of the concert or event.

    Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from two hours before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.

    The foyers of the Grand Hall and the Recital Hall open their doors 90 minutes before the start of the concert or event. The bars in each foyer open at the same time.

    Admission into the halls begins 30 minutes before the start of the concert or event; for events offering pre-concert talks, admission into the halls begins 60 minutes before the start of the concert.

  • Late for a concert?

    If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may not be admitted to the concert hall. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. We suggest arriving at the main entrance of the Elbphilharmonie 30 minutes before the start of the concert or event.

  • Photography at the Elbphilharmonie

    It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes only on the Plaza and in the foyers as well as before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

    • Photography, audio or video recordings of concerts and events are strictly prohibited.
    • Photography or filming during guided tours of the Elbphilharmonie is not permitted.
    • Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.
    Send a press enquiry
  • Coughing, Clapping, Chatting – Recommendations for Sensitive Acoustics

    A concert at the Elbphilharmonie is a unique experience for both audience and artists. Guests and musicians alike rave about the precise acoustics in the Grand Hall. You can hear every note, even from the highest balcony.

    Unfortunately, the opposite is also true: even presumably quiet noises from the audience are clearly audible in the entire hall. We therefore ask our visitors to take the following recommendations into consideration, because »Everything Can Be Heard Here«.

  • Cloakrooms

    The main cloakroom of the Grand Hall is situated on the 11th floor, at the south and north side of the Elbphilharmonie. A cloakroom for guests of the Recital Halll can be located in the foyer of the Recital Hall on floor 10.

    Baby carriages, wheeled walkers, walking-stick umbrellas, handbags larger than DIN A3 (42 cm x 30 cm) as well as sport bags, backpacks and suitcases must be checked in at the cloakroom. If required, wheeled walkers can be parked in the immediate vicinity of the hall entrances. Our front of house staff is happy to assist you in this regard.

    Cloakroom fee: €1.50

  • Food & Drink

    Fully licensed cash bars are open to guests on all levels of the Grand Hall Foyer and in the Recital Hall Foyer prior to each concert or event and during the interval.

  • Toilets

    Toilet facilities are located in the foyer areas of each corresponding hall.

    Grand Hall: The central toilet facility is located on the 13th floor of the Grand Hall Foyer. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.

    Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.

    Visitors that exit the hall can only be guaranteed admission during the interval.

  • Smoking Ban

    Smoking is prohibited throughout the entire premises of the Elbphilharmonie.

  • Found or lost an item?

    Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here. Please come by in person; the security office is not reachable by phone or email.

    After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:

    Bahrenfelder Straße 254-260
    22765 Hamburg

    phone: +49 40 428 113 501
    email: zentrales-fundbuero@altona.hamburg.de
    Opening hours: Mon-Fri, 09:00-19:00

  • Accessibility

    We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

  • House Regulations

  • Getting to the Elbphilharmonie Visitor Center

    Am Kaiserkai 60-62
    Opening hours: 10:00-20:00

    The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.

Getting to the Laeiszhalle

Laeiszhalle Hamburg
20355 Hamburg

The Laeiszhalle can be reached easily by underground, bus or bicycle.

By underground or bus
Underground line U2: Gänsemarkt / Messehallen
Underground line U1: Stephansplatz  
Bus 4, 5, 109, Schnellbus 34: Stephansplatz
Bus 3, 112, Schnellbus 35, 36: Johannes-Brahms-Platz

By bicycle
City bicycle (Stadtrad) station: Sievekingplatz / Gorch-Fock-Wall

View on Google Maps
Laeiszhalle Hamburg

Plan Your Visit

  • Arrival Time

    The foyers of the Grand and Recital Halls open their doors 90 minutes before the start of the concert or event. The bars in each foyer open simultaneously.

    Admission into the halls begins 30 minutes before the start of the concert or event; for events offering pre-concert talks, admission into the halls begins 60 minutes before the start of the concert.

  • Parking

    Gänsemarkt multistorey car park: Dammtorwall / Welckerstrasse, 20355 Hamburg

    Up to 30 minutes: €2.00
    Up to 60 minutes: €4.00
    Every further hour or part thereof: €4.00
    Night Rate (18:00–06:00): maximum €11.00
    24-Hour Rate: maximum €30.00

  • Entrance

    Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
    Recital Hall: Gorch-Fock-Wall
    Studio E: Artists’ Entrance, Dammtorwall 46

  • Accessibility

    Grand Hall / Brahms Foyer: Accessible Entrance on Gorch-Fock-Wall
    The Brahms Foyer is only accessible to folding wheelchairs or wheelchairs under 75 cm in width.

    Three parking spaces for visitors with disabilities are located at the entrance on Gorch-Fock-Wall.

    Recital Hall / Studio E: Accessible Entrance at Dammtorwall 46 (Artists’ Entrance)
    The Recital Hall is only accessible to folding wheelchairs or wheelchairs under 68 cm in width.

    Six parking spaces for visitors with disibilites are available in front of the Artists’ Entrance on Dragonerstall.

    Further information: www.elbphilharmonie.de/en/accessibility