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Visitor Information

Getting to the Elbphilharmonie

By bus, underground, bicycle or ferry – plan your visit to the Elbphilharmonie.

Public Transportation


Elbphilharmonie Hamburg
Platz der Deutschen Einheit
20457 Hamburg

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Underground, Bus and Ferry

Underground line U3: Baumwall (Elbphilharmonie) (approx. 450 m from the Elbphilharmonie)
Underground line U4: Überseequartier (approx. 950 m from the Elbphilharmonie)
Bus 111: Am Kaiserkai (Elbphilharmonie) (approx. 150 m from the Elbphilharmonie)
Bus 6: Auf dem Sande (approx. 550 m from the Elbphilharmonie)
Ferry 72 (from Landungsbrücken pier): Elbphilharmonie (approx. 80 m from the Elbphilharmonie)

Concert tickets may be used on public transportation for one round trip to the Elbphilharmonie (valid in the HVV-Gesamtbereich incl. Schnellbus) on the day of the event. A Plaza ticket is not valid for public transportation.

By Bicycle

City bicycle (Stadtrad) stations: Baumwall and Am Kaiserkai / Großer Grasbrook
There are bicycle stands available in front of the Elbphilharmonie.

Baumwall / Elbphilharmonie / Haltestelle U3

Arrival By Car

There is limited parking available in the Elbphilharmonie and the HafenCity.

Speicherstadt Parking Garage
Am Sandtorkai 6 (approx. 750 m from the Elbphilharmonie)

Überseequartier Underground Car Park
Überseeallee 3 (approx. 850 m from the Elbphilharmonie)

Elbphilharmonie Parking Garage
Open 24/7
Number of parking spaces: 433
Parking charge per hour: €4.00
Long-term parking available: elbphilharmonie@apcoa.de

Please note that visitors to the Elbphilharmonie should use the entrance marked »Elbphilharmonie«. The entrance »Elbphilharmonie Hotel« is reserved for »The Westin Hamburg« hotel guests and the charge is €5.00 per hour. Visitors must pay €5.00 per hour when entering the parking garage through the »Elbphilharmonie Hotel« entrance.

It is not possible to reach the Plaza or the concert halls directly from the parking garage. Use the B group elevators to travel to the ground floor. After passing admission control visitors can make their way to the Plaza via the Tube (long escalator) or the A group elevators.

Finding Your Way Around the Elbphilharmonie


All visitors enter the building via the main entrance. Admission takes place at the main entrance and is by concert ticket or Plaza ticket only. The »Tube«, an 82-metre-long, curved escalator, leads visitors up to the Plaza and foyers of the Grand and Recital Halls following admission.

To the Ticket Shop

Purchase or pick up your reserved concert tickets at the Ticket Shop on the ground floor of the Elbphilharmonie. Follow the sign »Tickets Konzert« on the right-hand side of the Tube in the main entrance area. The Ticket Shop is open 11:00–20:00 daily.

To the Halls

Visitors can make their way to the Grand Hall and the Recital Hall solely via the Plaza on the 8th floor. From the Plaza, access to the Grand and Recital Hall foyers is via stairs and lifts. The hall entrances are situated on floors 12, 13, 15 and 16; the entrance to the Recital Hall is on the 10th floor. The Kaistudios are located on floors 2 and 3 and can be reached using the stairs and lifts from the main entrance directly. Please follow the signs provided.

  • Arrival Time for Concertgoers

    The Elbphilharmonie is a special building situated in a special place. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. We suggest arriving at the main entrance 30 minutes before the start of the concert or event.

    Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from two hours before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.

    The foyers of the Grand Hall and the Recital Hall open its doors 90 minutes before the start of the concert or event. The bars in each foyer open at the same time.

    Admission into the halls begins 30 minutes before the start of the concert or event.

  • Cloakrooms

    The main cloakroom of the Grand Hall is situated on the 11th floor, at the south and north side of the Elbphilharmonie.

    A cloakroom for guests of the Recital Halll can be located in the foyer of the Recital Hall on floor 10.

  • Konzertgastronomie

    Vor dem Konzert und in den Pausen stehen den Gästen Bars auf allen Foyer-Ebenen des Großen Saales bzw. eine Bar im Foyer des Kleinen Saales zur Verfügung.

  • Toiletten

    Beim Großen Saal befinden sich die zentralen Toilettenanlagen in der 13. Etage. Weitere Toiletten gibt es in der 11., 12. und 15. Etage. Behinderten-WCs befi nden sich in den Etagen 12 und 13. Toiletten für alle Besucher des Kleinen Saales befinden sich im dortigen Foyer.

  • Smoking Ban

    Smoking is prohibited throughout the entire premises of the Elbphilharmonie.

  • What happens if I am late for a concert?

    If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. While waiting, ticket holders may follow the concert via screens in the foyers.

  • Who should I contact if I find or lose an item?

    Found items should be handed in to the admission staff at the main entrance or at the info point located on the ground floor. Lost items can also be retrieved here.

  • Accessibility

    We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

  • House Regulations

  • To the Elbphilharmonie Visitor Center

    Am Kaiserkai 60–62
    Opening hours: 09:00–20:00

    The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise, tickets for a visit to the Elbphilharmonie Plaza as well as tickets for guided tours of the concert hall can all be purchased here.

Getting to the Laeiszhalle

Laeiszhalle Hamburg
20355 Hamburg

The Laeiszhalle can be reached easily by underground, bus or bicycle.

By underground or bus
Underground line U2: Gänsemarkt / Messehallen
Underground line U1: Stephansplatz  
Bus 4, 5, 109, Schnellbus 34, 36: Stephansplatz
Bus 3, 112, Schnellbus 35, 36: Johannes-Brahms-Platz

By bicycle
City bicycle (Stadtrad) station: Sievekingplatz / Gorch-Fock-Wall

Plan Your Visit

  • Parking

    Gänsemarkt multistorey car park: Dammtorwall / Welckerstrasse, 20355 Hamburg

    Day Rate (06:00–20:00): €2.50 per 45 minutes or part thereof (maximum €20.00)
    Night Rate (18:00–06:00): €2.50 per 45 minutes or part thereof (maximum €9.00)
    24-Hour Rate: €25.00

  • Entrance

    Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
    Recital Hall: Gorch-Fock-Wall
    Studio E / Artists’ Entrance: Dammtorwall 46

  • Accessibility

    Grand Hall / Brahms Foyer: Accessible Entrance on Gorch-Fock-Wall
    The Brahms Foyer is only accessible to folding wheelchairs or wheelchairs under 75 cm in width.

    Three parking spaces for visitors with disabilities are located at the entrance on Gorch-Fock-Wall.

    Recital Hall / Studio E / Artists’ Entrance: Accessible Entrance at Dammtorwall 46
    The Recital Hall is only accessible to folding wheelchairs or wheelchairs under 68 cm in width.

    Six parking spaces for visitors with disibilites are available in front of the Artists’ Entrance on Dragonerstall.

    Further information: www.elbphilharmonie.de/en/accessibility