Getting to the Elbphil­harmonie and Laeiszhalle

If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may not be admitted to the concert hall. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. We suggest arriving at the main entrance of the Elbphilharmonie 30 minutes before the start of the concert or event.

Photography is permitted at the Elbphilharmonie for private purposes only. Please respect the privacy of other visitors and help ensure an undisturbed concert experience for all guests and artists. Employees and artists may not be photographed.

• Photography, audio or video recordings of concerts and events are strictly prohibited.
• Photography or filming during guided tours of the Elbphilharmonie is not permitted.
• Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.

A concert at the Elbphilharmonie is a unique experience for both audience and artists. Guests and musicians alike rave about the precise acoustics in the Grand Hall. You can hear every note, even from the highest balcony.

Unfortunately, the opposite is also true: even presumably quiet noises from the audience are clearly audible in the entire hall. We therefore ask our visitors to take the following recommendations into consideration, because »Everything Can Be Heard Here«.

The main cloakroom of the Grand Hall is situated on the 11th floor, at the south and north side of the Elbphilharmonie. A cloakroom for guests of the Recital Halll can be located in the foyer of the Recital Hall on floor 10.

Baby carriages, wheeled walkers, walking-stick umbrellas, handbags larger than DIN A3 (42 cm x 30 cm) as well as sport bags, backpacks and suitcases must be checked in at the cloakroom. If required, wheeled walkers can be parked in the immediate vicinity of the hall entrances. Our front of house staff is happy to assist you in this regard.

Cloakroom fee: €1.50

Fully licensed cash bars are open to guests on all levels of the Grand Hall Foyer and in the Recital Hall Foyer prior to each concert or event and during the interval.

Toilet facilities are located in the foyer areas of each corresponding hall.

Grand Hall: The central toilet facility is located on the 13th floor of the Grand Hall Foyer. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.

Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.

Visitors that exit the hall can only be guaranteed admission during the interval.

Smoking is prohibited throughout the entire premises of the Elbphilharmonie.

Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here. Please come by in person; the security office is not reachable by phone or email.

After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:

Bahrenfelder Straße 254-260
22765 Hamburg
phone: +49 40 428 113 501
email: zentrales-fundbuero@altona.hamburg.de
Opening hours: Mon–Fri, 09:00–19:00

We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

Am Kaiserkai 60–62
Opening hours: 10:00–20:00

The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.

Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
Recital Hall: Gorch-Fock-Wall
Studio E / Artists’ Entrance: Dammtorwall 46

Grand Hall / Brahms Foyer: Accessible Entrance on Gorch-Fock-Wall
The Brahms Foyer is only accessible to folding wheelchairs or wheelchairs under 75 cm in width.

Three parking spaces for visitors with disabilities are located at the entrance on Gorch-Fock-Wall.

Recital Hall / Studio E / Artists’ Entrance: Accessible Entrance at Dammtorwall 46
The Recital Hall is only accessible to folding wheelchairs or wheelchairs under 68 cm in width.

Six parking spaces for visitors with disibilites are available in front of the Artists’ Entrance on Dragonerstall.

Further information: www.elbphilharmonie.de/en/accessibility