Platz der Deutschen Einheit
Underground, Bus and Ferry
Underground line U3: Baumwall (Elbphilharmonie) (approx. 450 m from the Elbphilharmonie)
Underground line U4: Überseequartier (approx. 950 m from the Elbphilharmonie)
Bus 111: Am Kaiserkai (Elbphilharmonie) (approx. 150 m from the Elbphilharmonie)
Bus 6: Auf dem Sande (approx. 550 m from the Elbphilharmonie)
Ferry 72 (from Landungsbrücken pier): Elbphilharmonie (approx. 80 m from the Elbphilharmonie)
Concert tickets may be used on public transportation for one round trip to the Elbphilharmonie (valid in the HVV-Gesamtbereich incl. Schnellbus) on the day of the event. A Plaza ticket is not valid for public transportation.
City bicycle (Stadtrad) stations: Baumwall and Am Kaiserkai / Großer Grasbrook
There are bicycle stands available in front of the Elbphilharmonie.
U3: Landungsbrücken Non-Stop
U3 trains travel non-stop through Landungsbrücken station until Sunday, 15 December. Landungsbrücken station will still be served by the overground (S-Bahn) trains and the 111 bus. (Please note the overground train service suspensions from 3-20 October!)
Visitors that travel to Landungsbrücken with the overground train should then take the 111 bus from Landungsbrücken to stop Am Kaiserkai (Elbphilharmonie).
Buses Replace Overground Trains
Buses replace overground trains between Altona and Landungsbrücken and Baumwall in both directions from Thursday, 3 October 2019, to Sunday, 20 October 2019 due to station refurbishments.
In addition, please note that the U3 does not stop at Landungsbrücken (see above) as well as the following overground train line suspensions:
- S1 line is suspended between Altona and Berliner Tor from 4-6 October and only runs via the connecting line, stopping at Altona, from 7-20 October
- S11 line is suspended from 3-6 October and only runs between Berliner Tor and Ohlsdorf / Poppenbüttel from 7-20 October
- S2 line is suspended from 3-20 October
- S3 line runs only runs via the connecting line, stopping at Altona, from 7-20 October
- S31 line only runs on 4 October between Hauptbahnhof (Central Station) and Harburg Rathaus / Neugraben
Arrival By Car
There is limited parking available in the Elbphilharmonie and the HafenCity.
Please note that visitors to the Elbphilharmonie should use the entrance marked »Elbphilharmonie«. The entrance »Elbphilharmonie Hotel« is reserved for »The Westin Hamburg« hotel guests.
It is not possible to reach the Plaza or the concert halls directly from the parking garage. Use the B group elevators to travel to the ground floor. After passing admission control visitors can make their way to the Plaza via the Tube (long escalator) or the A group elevators.
The car park operator APCOA offers a flat rate of €10.00 for four hours of parking. Every further hour or part thereof costs €5.00 as per the regular parking charge. The flat rate is only valid online and must be booked at least two hours in advance. Book the flat rate online
APCOA answers frequently asked questions about advance booking here. For queries please contact APCOA by phone at +49 711 305 703 05.
Speicherstadt Multistorey Car Park
Am Sandtorkai 6 (approx. 750 m from the Elbphilharmonie)
Überseequartier Underground Car Park
Überseeallee 3 (approx. 850 m from the Elbphilharmonie)
Finding Your Way Around the Elbphilharmonie
During Your Visit
Arrival Time for Concertgoers
The Elbphilharmonie is a special building situated in a special place. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. Late seating is not guaranteed and latecomers may not be admitted to the concert hall. We suggest arriving at the main entrance 30 minutes before the start of the concert or event.
Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from two hours before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.
The foyers of the Grand Hall and the Recital Hall open their doors 90 minutes before the start of the concert or event. The bars in each foyer open at the same time.
Admission into the halls begins 30 minutes before the start of the concert or event; for events offering pre-concert talks, admission into the halls begins 60 minutes before the start of the concert.
Late for a concert?
If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may not be admitted to the concert hall. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. We suggest arriving at the main entrance of the Elbphilharmonie 30 minutes before the start of the concert or event.
Photography at the Elbphilharmonie
Photography is permitted at the Elbphilharmonie for private purposes only. Please respect the privacy of other visitors and help ensure an undisturbed concert experience for all guests and artists. Employees and artists may not be photographed.
- Photography, audio or video recordings of concerts and events are strictly prohibited.
- Photography or filming during guided tours of the Elbphilharmonie is not permitted.
- Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.
Coughing, Clapping, Chatting – Recommendations for Sensitive Acoustics
A concert at the Elbphilharmonie is a unique experience for both audience and artists. Guests and musicians alike rave about the precise acoustics in the Grand Hall. You can hear every note, even from the highest balcony.
Unfortunately, the opposite is also true: even presumably quiet noises from the audience are clearly audible in the entire hall. We therefore ask our visitors to take the following recommendations into consideration, because »Everything Can Be Heard Here«.
The main cloakroom of the Grand Hall is situated on the 11th floor, at the south and north side of the Elbphilharmonie. A cloakroom for guests of the Recital Halll can be located in the foyer of the Recital Hall on floor 10.
Baby carriages, wheeled walkers, walking-stick umbrellas, handbags larger than DIN A3 (42 cm x 30 cm) as well as sport bags, backpacks and suitcases must be checked in at the cloakroom. If required, wheeled walkers can be parked in the immediate vicinity of the hall entrances. Our front of house staff is happy to assist you in this regard.
Cloakroom fee: €1.50
Food & Drink
Fully licensed cash bars are open to guests on all levels of the Grand Hall Foyer and in the Recital Hall Foyer prior to each concert or event and during the interval.
Toilet facilities are located in the foyer areas of each corresponding hall.
Grand Hall: The central toilet facility is located on the 13th floor of the Grand Hall Foyer. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.
Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.
Visitors that exit the hall can only be guaranteed admission during the interval.
Smoking is prohibited throughout the entire premises of the Elbphilharmonie.
Found or lost an item?
Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here. Please come by in person; the security office is not reachable by phone or email.
After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:
Bahrenfelder Straße 254-260
phone: +49 40 428 113 501
Opening hours: Mon–Fri, 09:00–19:00
Getting to the Elbphilharmonie Visitor Center
Am Kaiserkai 60–62
Opening hours: 10:00–20:00
The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.
Getting to the Laeiszhalle
The Laeiszhalle can be reached easily by underground, bus or bicycle.
By underground or bus
Underground line U2: Gänsemarkt / Messehallen
Underground line U1: Stephansplatz
Bus 4, 5, 109, Schnellbus 34: Stephansplatz
Bus 3, 112, Schnellbus 35, 36: Johannes-Brahms-Platz
City bicycle (Stadtrad) station: Sievekingplatz / Gorch-Fock-Wall
Plan Your Visit
Gänsemarkt multistorey car park: Dammtorwall / Welckerstrasse, 20355 Hamburg
Up to 30 minutes: €2.00
Up to 60 minutes: €4.00
Every further hour or part thereof: €4.00
Night Rate (18:00–06:00): maximum €11.00
24-Hour Rate: maximum €30.00
Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
Recital Hall: Gorch-Fock-Wall
Studio E / Artists’ Entrance: Dammtorwall 46
Grand Hall / Brahms Foyer: Accessible Entrance on Gorch-Fock-Wall
The Brahms Foyer is only accessible to folding wheelchairs or wheelchairs under 75 cm in width.
Three parking spaces for visitors with disabilities are located at the entrance on Gorch-Fock-Wall.
Recital Hall / Studio E / Artists’ Entrance: Accessible Entrance at Dammtorwall 46
The Recital Hall is only accessible to folding wheelchairs or wheelchairs under 68 cm in width.
Six parking spaces for visitors with disibilites are available in front of the Artists’ Entrance on Dragonerstall.
Further information: www.elbphilharmonie.de/en/accessibility