Getting to the ­ Elbphilharmonie and Laeiszhalle

U3: Baumwall (Elbphilharmonie) station (approx. 450 m away)
U4: Überseequartier station (approx. 950 m away)
Bus 111: Am Kaiserkai (Elbphilharmonie) stop (approx. 150 m away)
Bus 6: Auf dem Sande stop (approx. 550 m away)
Ferry line 72 (from Landungsbrücken): »Elbphilharmonie« landing stage (approx. 80 m away)

Elbphilharmonie concert tickets are valid on the day of the event as a ticket for the journey to the venue and the return journey in the A–F zones of the HVV network, including express busses (Schnellbus). A Plaza ticket is not a valid HVV ticket.

Please note: Baumwall station will not offer barrier-free accessibility until late summer 2020 because the two lifts are being renovated. The nearest barrier-free stations are Landungsbrücken, Rödingsmarkt and Überseequartier.

Stadtrad (city bike) stations: Baumwall (Elbphilharmonie) and Am Kaiserkai/Großer Grasbrook

Bicycle stands are available outside the Elbphilharmonie.

Parking is very limited in the Elbphilharmonie and HafenCity.

Parkhaus in der Elbphilharmonie (Car Park)
Always open
Number of parking places: 435

Notice: Please primarily use car park levels 2 and 4. From there, follow the signs through the staircase to the ground floor and then take the Tube escalator to the Plaza. Please avoid using the lifts if possible.

Parkhaus Speicherstadt (Car Park)
Am Sandtorkai 6 (approx. 750 m away)

Überseequartier underground car park
Überseeallee 3 (approx. 850 m away)

The Elbphilharmonie is a special building situated in a special place. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. Late seating is not guaranteed and latecomers may not be admitted to the concert hall. We suggest arriving at the main entrance 30 minutes before the start of the concert or event.

Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from one hour before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.

The foyers of the Grand Hall and the Recital Hall open their doors 60 minutes, the foyers of the Recital Hall 45 minutes before the start of the concert or event. The bars in each foyer open at the same time.

Admission into the halls begins 30 minutes before the start of the concert or event.

Please note that, during the coronavirus period, the cloakrooms in the Elbphilharmonie and Laeiszhalle remain closed. Jackets and small handbags can be taken into the hall. Umbrellas, bags sized A3 and bigger, and luggage and other bulky items must be stored in the lockers in the corridor on the right next to the large escalator on the ground floor/entrance area.

Toilet facilities are located in the foyer areas of each corresponding hall.

Grand Hall: The central toilet facility is located on the 13th floor of the Grand Hall Foyer. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.

Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.

The Harbour Bar and the Grand Bar on the 12th and 13th floors in the foyer of the Grand Hall, as well as the bar in the foyer of the Recital Hall, are currently open to concertgoers before concerts. It is not possible to reserve tables.

It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes only on the Plaza and in the foyers as well as before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

A concert at the Elbphilharmonie is a unique experience for both audience and artists. Guests and musicians alike rave about the precise acoustics in the Grand Hall. You can hear every note, even from the highest balcony.

Unfortunately, the opposite is also true: even presumably quiet noises from the audience are clearly audible in the entire hall. We therefore ask our visitors to take the following recommendations into consideration, because »Everything Can Be Heard Here«.

We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

Smoking is prohibited throughout the entire premises of the Elbphilharmonie.

Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here. Please come by in person.

After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:

Bahrenfelder Straße 254-260
22765 Hamburg
phone: +49 40 428 113 501
email: zentrales-fundbuero@altona.hamburg.de
Opening hours:
Mon: 07:00–16:00
Tue: 07:00–13:00
Wed: closed
Thu: 08:30–13:00 / 14:00–18:00
Fri–Sun: closed

Am Kaiserkai 60-62
Opening hours: 10:00-20:00

The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.

Underground line U2: Gänsemarkt / Messehallen
Underground line U1: Stephansplatz  
Bus 4, 5, 109, Schnellbus 34: Stephansplatz
Bus 3, 112, Schnellbus 35, 36: Johannes-Brahms-Platz

Concert tickets are valid on the day of the event as a ticket for the journey to the venue and the return journey in the A–F zones of the HVV network, including express busses (Schnellbus).

City bicycle (Stadtrad) station: Sievekingplatz / Gorch-Fock-Wall

Bicycle stands are available outside the Laeiszhalle.

Gänsemarkt multistorey car park: Dammtorwall / Welckerstrasse, 20355 Hamburg

Up to 30 minutes: €2.00
Up to 60 minutes: €4.00
Every further hour or part thereof: €4.00
Night Rate (18:00–06:00): maximum €11.00
24-Hour Rate: maximum €30.00

The foyers of the Grand and Recital Halls open their doors 60 minutes before the start of the concert or event. The bars in each foyer open simultaneously.

Admission into the halls begins 30 minutes before the start of the concert or event.

Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
Recital Hall: Gorch-Fock-Wall
Studio E: Artists’ Entrance, Dammtorwall 46

Please note that, during the coronavirus period, the cloakrooms in the Elbphilharmonie and Laeiszhalle remain closed. Jackets and small handbags can be taken into the hall. We kindly ask you to not bring Umbrellas, bags sized A3 and bigger, and luggage and other bulky items to the concert areas and to leave them at home in best case.

Guests can enjoy a range of food and drinks in the Brahms Foyer and at the bars on the ground floor before the concert. Reservation: laeiszhalle@konzertgastronomie-elbphilharmonie.de

It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

Smoking is prohibited throughout the entire premises of the Laeiszhalle.

Lost property can be handed in to the stage porter at the artists entrance (Dammtorwall 46). Please ask there if you have lost anything.

After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:

Bahrenfelder Straße 254-260
22765 Hamburg
phone: +49 40 428 113 501
email: zentrales-fundbuero@altona.hamburg.de
Opening hours:
Mon: 07:00–16:00
Tue: 07:00–13:00
Wed: closed
Thu: 08:30–13:00 / 14:00–18:00
Fri–Sun: closed