Getting to the Elbphil­harmonie and Laeiszhalle

Stadtrad (city bike) stations: Baumwall (Elbphilharmonie) and Am Kaiserkai/Großer Grasbrook

Bicycle stands are available outside the Elbphilharmonie.

Parking is very limited in the Elbphilharmonie and HafenCity.

Parkhaus in der Elbphilharmonie (Car Park)
Always open
Number of parking places: 435

• €10 fixed price for 4 hours’ parking
• €5 per additional hour or part thereof
• The fixed price only applies for online bookings made at least 2 hours before entering
• Please use the »Elbphilharmonie« entrance (not: »Elbphilharmonie Hotel«)
• In the car park, use the B lifts to get to the ground floor. From there, after the admission checks, you can use the escalator or the A lifts to get to the Plaza.

• Further information is available from the car park operator APCOA
• Book now

Parkhaus Speicherstadt (Car Park)
Am Sandtorkai 6 (approx. 750 m away)

Überseequartier underground car park
Überseeallee 3 (approx. 850 m away)

If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may not be admitted to the concert hall. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. We suggest arriving at the main entrance of the Elbphilharmonie 30 minutes before the start of the concert or event.

The main cloakroom of the Grand Hall is situated on the 11th floor, at the south and north side of the Elbphilharmonie. A cloakroom for guests of the Recital Halll can be located in the foyer of the Recital Hall on floor 10.

Baby carriages, wheeled walkers, walking-stick umbrellas, handbags larger than DIN A3 (42 cm x 30 cm) as well as sport bags, backpacks and suitcases must be checked in at the cloakroom. If required, wheeled walkers can be parked in the immediate vicinity of the hall entrances. Our front of house staff is happy to assist you in this regard.

Cloakroom fee: €1.50

Toilet facilities are located in the foyer areas of each corresponding hall.

Grand Hall: The central toilet facility is located on the 13th floor of the Grand Hall Foyer. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.

Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.

Visitors that exit the hall can only be guaranteed admission during the interval.

Fully licensed cash bars are open to guests on all levels of the Grand Hall Foyer and in the Recital Hall Foyer prior to each concert or event and during the interval.

It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes only on the Plaza and in the foyers as well as before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

• Photography, audio or video recordings of concerts and events are strictly prohibited.
• Photography or filming during guided tours of the Elbphilharmonie is not permitted.
• Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.

A concert at the Elbphilharmonie is a unique experience for both audience and artists. Guests and musicians alike rave about the precise acoustics in the Grand Hall. You can hear every note, even from the highest balcony.

Unfortunately, the opposite is also true: even presumably quiet noises from the audience are clearly audible in the entire hall. We therefore ask our visitors to take the following recommendations into consideration, because »Everything Can Be Heard Here«.

Smoking is prohibited throughout the entire premises of the Elbphilharmonie.

Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here. Please come by in person.

After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:

Bahrenfelder Straße 254-260
22765 Hamburg
phone: +49 40 428 113 501
email: zentrales-fundbuero@altona.hamburg.de
Opening hours: Mon-Fri, 09:00-19:00

We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

Am Kaiserkai 60-62
Opening hours: 10:00-20:00

The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.