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Visitor Information

Plan Your Visit The Elbphilharmonie Hamburg and the Laeiszhalle Hamburg can be easily reached by public transportation. All information related to getting to the halls, parking and accessibility.

Getting to the Elbphil­harmonie and Laeiszhalle

By bus, underground, bicycle or ferry – plan your visit to the concert halls.

Getting to the Elbphilharmonie

Address

Elbphilharmonie Hamburg
Platz der Deutschen Einheit
20457 Hamburg
Germany

View on Google Maps
Baumwall / Elbphilharmonie / Haltestelle U3

Anfahrtswege

  • Mit U-Bahn, Bus oder Fähre

    U3: Haltestelle Baumwall (Elbphilharmonie) (ca. 450 m entfernt)
    U4: Haltestelle Überseequartier (ca. 950 m entfernt)
    Bus 111: Haltestelle Am Kaiserkai (Elbphilharmonie) (ca. 150 m entfernt)
    Bus 6: Haltestelle Auf dem Sande (ca. 550 m entfernt)
    Fährlinie 72 (ab Landungsbrücken): Anleger »Elbphilharmonie« (ca. 80 m entfernt)

    Konzertkarten für die Elbphilharmonie gelten am Veranstaltungstag für eine Fahrt zum Veranstaltungsort und die dazugehörige Rückfahrt in den HVV-Ringen A–F inklusive Schnellbus. Ein Plaza-Ticket ist kein gültiges HVV-Ticket.

    Bitte beachten Sie: Die Haltestelle Baumwall ist bis voraussichtlich Spätsommer 2020 nicht barrierefrei, da beide Aufzüge erneuert werden. Die nächstgelegenen barrierefreien Haltestellen sind Landungsbrücken, Rödingsmarkt und Überseequartier.

  • Mit dem Rad

    Stadtrad-Stationen: Baumwall (Elbphilharmonie) und Am Kaiserkai / Großer Grasbrook

    Vor der Elbphilharmonie sind Fahrradständer vorhanden.

  • Mit dem Auto

    Parkplätze stehen in der Elbphilharmonie und der HafenCity nur begrenzt zur Verfügung.

    Parkhaus in der Elbphilharmonie
    Durchgehend geöffnet
    Anzahl der Stellplätze: 435

    • € 10 Pauschalpreis für 4 Stunden Parkdauer
    • Jede weitere angefangene Stunde kostet € 5 pro Stunde
    • Der Pauschalpreis gilt nur bei Online-Vorbuchung, mindestens 2 Stunden vor Einfahrt
    • Bitte achten Sie darauf, die Einfahrt »Elbphilharmonie« (nicht: »Elbphilharmonie Hotel«) zu nutzen
    • Nutzen Sie im Parkhaus die Fahrstuhlgruppe B, um ins Erdgeschoss zu fahren. Nach der Zugangskontrolle können Sie von dort mit der Rolltreppe oder der Fahrstuhlgruppe A auf die Plaza fahren.

    Parkhaus Speicherstadt
    Am Sandtorkai 6 (ca. 750 m entfernt)

    Tiefgarage Überseequartier
    Überseeallee 3 (ca. 850 m entfernt)

Finding Your Way Around the Elbphilharmonie

Elbphilharmonie Main Entrance

Entrance

All visitors enter the building via the main entrance. Admission takes place at the main entrance and is by concert ticket or Plaza ticket only. The »Tube«, an 82-metre-long, curved escalator, leads visitors up to the Plaza and foyers of the Grand and Recital Halls following admission.

Elbphilharmonie Ticket Shop

To the Ticket Shop

Purchase or pick up your reserved concert tickets at the Ticket Shop on the ground floor of the Elbphilharmonie. Follow the sign »Tickets Konzert« on the right-hand side of the Tube in the main entrance area. The Ticket Shop is open 11:00–20:00 daily.

Grand Hall Foyer

To the Halls

The Grand and Recital Halls are accessible solely via the Plaza on the 8th floor. From the Plaza, access to the Grand and Recital Hall foyers is via stairs and lifts. The hall entrances are situated on floors 12, 13, 15 and 16; the entrance to the Recital Hall is on the 10th floor. The Kaistudios are located on floors 2 and 3 and can be reached using stairs and lifts via the main entrance. Please follow the signs in the tunnel to the right of the long escalator.

During Your Visit

  • Arrival Time for Concertgoers

    The Elbphilharmonie is a special building situated in a special place. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. Late seating is not guaranteed and latecomers may not be admitted to the concert hall. We suggest arriving at the main entrance 30 minutes before the start of the concert or event.

    Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from two hours before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.

    The foyers of the Grand Hall and the Recital Hall open their doors 90 minutes before the start of the concert or event. The bars in each foyer open at the same time.

    Admission into the halls begins 30 minutes before the start of the concert or event; for events offering pre-concert talks, admission into the halls begins 75 minutes before the start of the concert.

  • Late for a concert?

    If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. Please note that late seating is not guaranteed and latecomers may not be admitted to the concert hall. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. We suggest arriving at the main entrance of the Elbphilharmonie 30 minutes before the start of the concert or event.

  • Cloakrooms

    The main cloakroom of the Grand Hall is situated on the 11th floor, at the south and north side of the Elbphilharmonie. A cloakroom for guests of the Recital Halll can be located in the foyer of the Recital Hall on floor 10.

    Baby carriages, wheeled walkers, walking-stick umbrellas, handbags larger than DIN A3 (42 cm x 30 cm) as well as sport bags, backpacks and suitcases must be checked in at the cloakroom. If required, wheeled walkers can be parked in the immediate vicinity of the hall entrances. Our front of house staff is happy to assist you in this regard.

    Cloakroom fee: €1.50

  • Toilets

    Toilet facilities are located in the foyer areas of each corresponding hall.

    Grand Hall: The central toilet facility is located on the 13th floor of the Grand Hall Foyer. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13.

    Recital Hall: Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.

    Visitors that exit the hall can only be guaranteed admission during the interval.

  • Food & Drink

    Fully licensed cash bars are open to guests on all levels of the Grand Hall Foyer and in the Recital Hall Foyer prior to each concert or event and during the interval.

  • Photography at the Elbphilharmonie

    It is strictly forbidden to take photographs or record videos during a concert or event. Video recordings and photography are permitted for private purposes only on the Plaza and in the foyers as well as before the start or following an event in the concert hall, provided that you respect the privacy of other visitors and do not interfere with regular business operations. Employees may not be photographed or filmed.

    • Photography, audio or video recordings of concerts and events are strictly prohibited.
    • Photography or filming during guided tours of the Elbphilharmonie is not permitted.
    • Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.
    Send a press enquiry
  • Coughing, Clapping, Chatting – Recommendations for Sensitive Acoustics

    A concert at the Elbphilharmonie is a unique experience for both audience and artists. Guests and musicians alike rave about the precise acoustics in the Grand Hall. You can hear every note, even from the highest balcony.

    Unfortunately, the opposite is also true: even presumably quiet noises from the audience are clearly audible in the entire hall. We therefore ask our visitors to take the following recommendations into consideration, because »Everything Can Be Heard Here«.

  • Smoking Ban

    Smoking is prohibited throughout the entire premises of the Elbphilharmonie.

  • Found or lost an item?

    Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here. Please come by in person.

    After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:

    Bahrenfelder Straße 254-260
    22765 Hamburg

    phone: +49 40 428 113 501
    email: zentrales-fundbuero@altona.hamburg.de
    Opening hours: Mon-Fri, 09:00-19:00

  • Accessibility

    We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

  • House Regulations

  • Getting to the Elbphilharmonie Visitor Center

    Am Kaiserkai 60-62
    Opening hours: 10:00-20:00

    The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.

Getting to the Laeiszhalle

Adresse

Laeiszhalle Hamburg
Johannes-Brahms-Platz
20355 Hamburg
Germany

View on Google Maps
Laeiszhalle Hamburg

Anfahrtswege und Konzertbesuch

  • Mit U-Bahn und Bus

    Underground line U2: Gänsemarkt / Messehallen
    Underground line U1: Stephansplatz  
    Bus 4, 5, 109, Schnellbus 34: Stephansplatz
    Bus 3, 112, Schnellbus 35, 36: Johannes-Brahms-Platz

  • Mit dem Rad

    City bicycle (Stadtrad) station: Sievekingplatz / Gorch-Fock-Wall

  • Mit dem Auto

    Gänsemarkt multistorey car park: Dammtorwall / Welckerstrasse, 20355 Hamburg

    Up to 30 minutes: €2.00
    Up to 60 minutes: €4.00
    Every further hour or part thereof: €4.00
    Night Rate (18:00–06:00): maximum €11.00
    24-Hour Rate: maximum €30.00

  • Arrival Time

    The foyers of the Grand and Recital Halls open their doors 90 minutes before the start of the concert or event. The bars in each foyer open simultaneously.

    Admission into the halls begins 30 minutes before the start of the concert or event; for events offering pre-concert talks, admission into the halls begins 75 minutes before the start of the concert.

  • Entrance

    Grand Hall / Brahms Foyer: Johannes-Brahms-Platz
    Recital Hall: Gorch-Fock-Wall
    Studio E: Artists’ Entrance, Dammtorwall 46

  • Cloakrooms

    Baby carriages, wheeled walkers, walking-stick umbrellas, handbags larger than DIN A3 (42 cm x 30 cm) as well as sport bags, backpacks and suitcases must be checked in at the cloakroom. If required, wheeled walkers can be parked in the immediate vicinity of the hall entrances. Our front of house staff is happy to assist you in this regard.

    Cloakroom fee: €1.50

  • Food & Drinks

    Vor den Konzerten und in der Pause wird den Gästen eine vielfältige Speisen- und Getränkeauswahl im Brahms-Foyer oder im Erfrischungsraum des Kleinen Saales angeboten. Reservierung: laeiszhalle@konzertgastronomie-elbphilharmonie.de

  • Smoking Ban

    Smoking is prohibited throughout the entire premises of the Laeiszhalle.

  • Accessibility

    We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

  • Found or lost an item?

    Fundsachen können beim Bühnenpförtner am Künstlereingang (Dammtorwall 46) abgegeben werden. Dort können Sie auch nach verlorenen Gegenständen fragen.