Getting to the Elbphilharmonie and Laeiszhalle

During Your Visit

• Arrival Time for Concertgoers

  The Elbphilharmonie is a special building situated in a special place. Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. We suggest arriving at the main entrance 30 minutes before the start of the concert or event.

  Concert tickets for the Grand and Recital Halls authorise a visit to the Plaza from two hours before the start of the concert or event. Visitors to the Kaistudios and all other visitors require a Plaza ticket to visit the Plaza.

  The foyers of the Grand Hall and the Recital Hall open their doors 90 minutes before the start of the concert or event. The bars in each foyer open at the same time.

  Admission into the halls begins 30 minutes before the start of the concert or event.

• Late for a concert?

  If you arrive late to a concert or event, ushers will indicate an appropriate time for you to enter the hall, generally during the applause between works. While waiting, ticket holders may follow the concert via screens in the foyers. Please note that it may not be possible to accommodate latecomers.

  Allow plenty of time for getting to the Elbphilharmonie and the way to the concert area. We suggest arriving at the main entrance of the Elbphilharmonie 30 minutes before the start of the concert or event.

• Photography at the Elbphilharmonie

  Photography is permitted at the Elbphilharmonie for private purposes only. Please respect the privacy of other visitors and help ensure an undisturbed concert experience for all guests and artists. Employees and artists may not be photographed.

  • Photography, audio or video recordings of concerts and events are strictly prohibited.
  • Photography or filming during guided tours of the Elbphilharmonie is not permitted.
  • Event-related video recordings or photographs for editorial or commercial purposes must be authorised by the Press Office of the Elbphilharmonie.

  Press Office
  

• Cloakrooms

  The main cloakroom of the Grand Hall is situated on the 11th floor, at the south and north side of the Elbphilharmonie. A cloakroom for guests of the Recital Halll can be located in the foyer of the Recital Hall on floor 10.

  The following items are not allowed to be taken into the halls and must be checked in at the cloakroom: baby carriages; wheeled walkers; walking-stick umbrellas or similar bulky items; women's or men's handbags, sport bags, sport backpacks and suitcases larger than DIN A3 (42 cm x 30 cm). Smaller handbags and backpacks may be taken into the halls. If required, wheeled walkers can be parked in the immediate vicinity of the hall entrances. Our front of house staff is happy to assist you in this regard.

• Food & Drink

  Fully licensed cash bars are open to guests on all levels of the Grand Hall Foyer and in the Recital Hall Foyer prior to each concert or event and during the interval.

  Please note: The Recital Hall Foyer is currently being renovated due to water damage. The hall can be accessed, however a provisional cloakroom and intermission refreshments will be set up on the Plaza for guests.

• Toilets

  The central toilet facility is located on the 13th floor of the Grand Hall Foyer. Further facilities can be found on floors 11, 12 and 15. Fully accessible toilets for persons with mobility disabilities are located on floors 12 and 13. Facilities for guests of the Recital Hall are located in the Recital Hall Foyer.

• Smoking Ban

  Smoking is prohibited throughout the entire premises of the Elbphilharmonie.

• Found or lost an item?

  Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here. Please come by in person; the security office is not reachable by phone or email.

  After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:

  Bahrenfelder Straße 254-260
  22765 Hamburg
  phone: +49 40 428 113 501
  email: zentrales-fundbuero@altona.hamburg.de
  Opening hours: Mon–Fri, 09:00–19:00

• Accessibility

  We take accessibility for persons with disabilities very seriously, so we have set up a whole page dedicated to the accessibility of the Elbphilharmonie and Laeiszhalle.

• House Regulations

  House Regulations (German only)
  

• Getting to the Elbphilharmonie Visitor Center

  Am Kaiserkai 60–62
  Opening hours: 09:00–20:00

  The Elbphilharmonie Visitor Center is located opposite the main entrance of the Elbphilharmonie. A selection of Elbphilharmonie merchandise and tickets for a visit to the Elbphilharmonie Plaza can be purchased here.