Ticketing Information
Sale dates, opening times, hall plans and concessions – all the information you need about booking tickets and subscriptions
Tickets
The concerts at the Elbphilharmonie and Laeiszhalle are presented by various promoters. As a result, sales channels and dates can vary. Advance booking dates are published under »What’s On«. Concerts at festivals go on sale in the further course of the season.
Your concert visit during the Coronavirus pandemic
At present, there are no entry restrictions for events in the Elbphilharmonie and Laeiszhalle. From 30 April, the obligation to wear an FFP2 mask will also be dropped. To protect yourself and others, we still recommend wearing a mask.
Ticket Shops
Elbphilharmonie Ticket Shop
Located on the ground floor of the Elbphilharmonie.
Platz der Deutschen Einheit
20457 Hamburg
Germany
Daily, 11:00–20:00
Closed on public holidays
6 October: closed 11:45–13:45
Ticket Shop in the Brahms Kontor
Located across from the Laeiszhalle on the ground floor of the Brahms Kontor (left-hand side).
Johannes-Brahms-Platz 1
20355 Hamburg
Germany
Mon–Fri, 11:00–18:00
Sat, 11:00–16:00
Closed on Sundays and public holidays
6 October: closed 11:30–14:00
Elbphilharmonie Kulturcafé
Located next to the fountain on Mönckebergstrasse.
Barkhof 3
20095 Hamburg
Germany
Mon–Fri, 11:00–18:00
Sat, 11:00–16:00
Closed on Sundays and public holidays
6 October: closed 11:30–14:00
Online Shop
Click, buy, print, or save paper by downloading booked tickets onto your smartphone. Just click the ticket button on each event page under »What’s On«. Here you can also find up-to-date programme information.
Ticket Hotline
Book tickets over the telephone by calling us on +49 40 357 666 66.
Opening hours:
Daily, 10:00–20:00
On public holidays, 15:00–20:00
6 October: closed 11:30–14:00
Ticket Insurance
Protect your ticket purchase with insurance coverage from HanseMerkur. The insurance covers the cost of a ticket if you cannot attend an event – for example, due to illness or an injury. HanseMerkur insurance coverage will be offered to you in your booking confirmation email.
Subscriptions :Buchung & Beratung auch in den Vorverkaufsstellen
The Elbphilharmonie and Laeiszhalle's concert programme offers a diverse selection of subscriptions covering all genres.
Discounts
The following discounts and concessions apply to events promoted by the Elbphilharmonie and Laeiszhalle (HamburgMusik). Please note that different reductions may apply to concerts organised by other promoters. Tickets purchased at full price cannot be subsequently discounted.
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Subscribers, Friends and donors
Subscribers, members of Freundeskreis Elbphilharmonie + Laeiszhalle e.V., and donors and benefactors of Stiftung Elbphilharmonie (Bronze level and up) get a 10% discount on up to two tickets for a number of concerts.
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Young people under the age of 30
- get a discount of 50% upon presentation of a valid ID.
- pay only €10 for the best available seats for numerous concerts with the REDticket, bookable from two weeks before the event.
The REDticket is available here:
- via our online ticket shop (click the ticket button on the event page and choose REDdiscount when booking)
- at the box office on the evening of the concert
- in person at the Brahms Kontor Ticket Shop, at the Elbphilharmonie Kulturcafé and at the Elbphilharmonie Ticket Shop
- by phone at +49 40 357 666 66
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Severely disabled persons
All severely disabled persons receive a 15% discount.
If a disabled visitor has a »B« pass, the companion gets a free ticket (book by calling +49 40 357 666 66, emailing barrierefrei@elbphilharmonie.de or going to one of the Elbphilharmonie ticket shops).
- Social Card
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NDR Kultur Karte
NDR Kultur fosters more than 140 cultural partnerships across northern Germany. NDR Kultur Karte holders profit from this unique network.
On presentation of your NDR Kultur Karte you receive 10% discount on all NDR Elbphilharmonie Orchestra concerts, concerts in the »NDR das neue werk« series, as well as concerts by many promoters at the Elbphilharmonie and Laeiszhalle.
Group Bookings
Group bookings (private persons or companies, minimum eleven tickets) can be requested by contacting the corresponding concert promoter via email.
HamburgMusik, NDR, Symphoniker Hamburg, Ensemble Resonanz and Hamburgische Vereinigung von Freunden der Kammermusik: please send requests via email to gruppen@elbphilharmonie.de.
Philharmonisches Staatsorchester Hamburg
gruppen@staatsoper-hamburg.de
Konzertdirektion Dr. Rudolf Goette
gruppen@proarte.de
Hanseatische Konzertdirektion GmbH
bestellung@hkdconcert.de
Group bookings for events promoted by Karsten Jahnke Konzertdirektion are not currently being accepted.
Знижки для українців
Для біженців з України діють пільгові квитки на концерти в Elbphilharmonie та Laeiszhalle:
- Українці платять лише 10 євро за квиток
- Забронювати можна за два тижні до концерту, спочатку до кінця жовтня 2022 року
- Знижка поширюється лише на внутрішні концерти в Elbphilharmonie
- Онлайн: виберіть концерт у календарі, забронюйте квиток та виберіть знижку «Ukraine-Ticket»
- Також доступні в касах попереднього бронювання
- Разом з квитком при в’їзді необхідно пред’явити український паспорт
Free tickets for Ukrainians
Refugees from Ukraine can now get discounts on tickets for concerts in the Elbphilharmonie and Laeiszhalle:
- Ukrainians pay only €10 per ticket
- Tickets can be booked from two weeks before the date of the concert, for concerts until the end of October 2022
- The discount is only available for the Elbphilharmonie’s own concerts
- Online: Select a concert in the calendar, and choose the concession »Ukraine-Ticket« when booking the ticket
- Also available at our ticket shops
- A Ukrainian passport must be presented with the ticket to gain admission
Hall Plans & Seat Preview
- Download hall plans
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Spaces for wheelchair users
All concert halls at the Elbphilharmonie and Laeiszhalle offer spaces for wheelchair users.
Your Seat at the Elbphilharmonie
Take a look inside the Grand and Recital Halls of the Elbphilharmonie: using the 360° viewer, you can select your seat from five different price categories. A preview shows the representative view of the stage from your seat.
Black Market
Black Market
Some internet platforms offer tickets for sold-out events at the Elbphilharmonie, sometimes from dubious sources and at highly inflated prices. We recommend that you only purchase tickets from official ticket shops, online at www.elbphilharmonie.de/en/, or on official online platforms of external promoters, to which you will be forwarded from our website. Ticket holders who have not acquired their tickets legitimately can be refused access to the event.
Personalised Tickets
Personalised tickets have become necessary in order to combat unauthorised ticket sales and trading and to protect concertgoers from overpriced tickets. Therefore the person entitled to attend an event must have his/her/their name entered in the designated field on the ticket. All ticket holders are required to carry a valid photo ID.
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What is allowed?
The person entitled to attend the event is the ticket purchaser as the promoter’s contractual partner. However, it is possible to transfer the ticket to another person if the purchase contract is adopted along with all rights and obligations. If you would like to pass on your tickets to family members or friends, be that as a gift or in return for the original ticket price, please cross out the name entered on the ticket and enter the name of the new entitled person. You can also change the name of the ticketholder via your customer account on www.elbphilharmonie.com and then download or send the online ticket again.
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What is prohibited?
Selling tickets via online marketplaces is expressly forbidden.
Unemployed persons (ALG I, SGB II) and benefit recipients according to the SGB XII and Asylum Seekers’ Benefit Act can purchase tickets for €10.