The Plaza Re-opening
The Elbphilharmonie Plaza is open again to the public with new opening times and under special conditions since 25 May.
- Health and safety is our top priority so we are limiting the number of people allowed on the Plaza at any given time.
- Please maintain the safe distance of 1.5 meters from other visitors at all times and use a face mask if it is not possible to ensure that that distance is maintained.
- Please do not visit the Plaza if you have any symptoms of acute respiratory illness.
- Plaza: 10:00 to 23:00 daily (last admission 22:30)
- Elbphilharmonie Shop: 10:00 to 22:00 daily; closed 30/31 July
- Infopoint: 10:00 to 22:30 daily
- Visitor Center: 10:00 to 20:00 daily
The restricted capacity of the Plaza is regulated by the issue of Plaza tickets.
Individuals or Small Groups of Up to 6 Persons
- By booking online in advance you will be helping us to avoid queues at the ticket desks and to minimise the risk of infection.
- Plaza tickets are available at the entrance but we would ask you to book online in advance if that is possible.
Groups of 7 Persons or More
Due to the current situation tickets for groups of 7 and more, families, schools and kindergartens are not available.
Ticketholders for concerts in the Elbphilharmonie Grand and Recital Halls gain admission to the Plaza from two hours before the start of the event. Visitors to the Kaistudios and all other visitors require a separate Plaza ticket to visit the Elbphilharmonie Plaza.
Book tickets online
Platz der Deutschen Einheit / 20457 Hamburg / Germany
10:00 - 23:00 daily (last admission: 22:30)
Payment is accepted via PayPal, SOFORT Online Bank Transfer, Amazon Pay or with credit card (MasterCard or VISA).
It is not possible to reserve Plaza tickets by phone.
What is the Plaza?
A Meeting Place
In the interior area of the Plaza you will find stairways and lifts to the concert halls, the takeaway café »Deck & Deli«, and the lobby of »The Westin Hamburg« hotel. Information on the Elbphilharmonie, books, CDs and souvenirs are for sale in the Elbphilharmonie Shop.
Visitors can discover the Elbphilharmonie in different ways with the Smart Table, a digital infotainment table – from a high-speed drone flight to a detailed picture gallery.
The Inner Plaza
Dramatic reflecting surfaces, vistas, approaches and passageways are all important architectural features of the Elbphilharmonie. This includes the Plaza: in the centre point of the Plaza, a light shaft allows visitors to get a glimpse of floors 12 to 17 of the Grand Hall foyer.
Several areas of the Plaza are covered with reflecting glass, shimmering fragments of harbour life, the sky and the city.
Particularly prominent are leaning columns that allow for an unobstructed flow of people on the Plaza. From the outside, it seems as if the glass structure is floating above the old red-brick warehouse.
The Outer Plaza
At approximately the centre of the Plaza on both longitudal sides of the building, two eight-metre-high wind deflectors open up to reveal large facade cutouts that overlook the inner city and the harbour. Visitors can walk all the way around the Elbphilharmonie on the outer Plaza.
Getting to the Plaza
The way to the Plaza is an experience in itself: from the main entrance of the Elbphilharmonie, an 82-metre-long, curved escalator with elaborate lighting leads visitors up through the old Kaispeicher building. At the top, on the 6th floor, a panorama window offers a spectacular view down the river Elbe towards the harbour and docks. The entrance to the restaurant »Beer & Dine« is also located here. Visitors then take a second, shorter escalator up to the Plaza on the 8th floor.
Approximately 8,000 discs glitter in the two-way Tube – the world’s first curved escalator, with a total travel time of approx. 2.5 minutes.
On Offer on the Plaza
A selection of products and souvenirs, made exclusively for the Elbphilharmonie, are for sale in the Elbphilharmonie Shop. Also available: books and CDs by many artists featured in the current season, the Elbphilharmonie Magazine as well as information on the Elbphilharmonie.
closed 30/31 July
Deck & Deli
On the Elbphilharmonie Plaza, freshly baked produce, ice cream and tempting cold and warm savoury snacks are on offer. In addition to a large selection of soft drinks, wine, sparkling wine and speciality coffees, visitors can try the complete variety of Störtebeker cask beer varieties.
10:00 to 20:00 dailyMore about Food & Drink
The Westin Hamburg
In the upper part of the Elbphilharmonie, The Westin Hamburg’s 244 rooms and suites offer a spectacular view of the river Elbe, the Speicherstadt and the HafenCity. The entrance to the lobby is located on the Plaza.More about The Westin Hamburg
Frequently Asked Questions
Is a Plaza ticket valid for public transportation?
No, a Plaza ticket may not be used as a HVV (public transportation) ticket.
Do restaurant customers require Plaza tickets?
Yes. Restaurant customers who make a reservation in advance receive confirmation and the corresponding number of Plaza tickets in the form of PDF files by email.
How is Plaza admittance regulated?
In principle, a Plaza ticket entitles access to the Plaza. The operator, however, reserves the right to limit access, especially in the case of overcrowding. In addition, controls can be carried out by our security company as well as by the police and other regulatory agencies. Every visitor could be subject to a security control.
From the parking garage to the Plaza
Photography and Video Recordings
Video recordings and photography for private purposes are permitted. Please respect the privacy of other visitors and do not interfere with regular Plaza operations. Employees may not be photographed or filmed.
Video recordings or photographs for editorial or commercial purposes are only permitted with prior approval from the Press Office of the Elbphilharmonie.Send a press enquiry
Smoking is prohibited throughout the entire premises of the Elbphilharmonie. This includes the Outer Plaza on floor 8.
Free public toilets are located on the western tip of the Plaza, adjacent to the Elbphilharmonie Shop, and are accessible via stairs.
Persons with mobility disabilities and wheelchair users may use the B elevators situated at the entrance of the Elbphilharmonie Shop. The accessible toilets are open – a key is not required.
Further toilets are located behind the ticket shop at the main entrance of the Elbphilharmonie.
Free, public WiFi (Mobyklick) is available on the Plaza.
Is the Plaza accessible for persons with mobility disabilities?
Yes, the Plaza is fully accessible via lifts. These are located in the main entrance area of the Elbphilharmonie (please follow the signs).
May dogs be taken onto the Plaza?
No, animals are prohibited on the Plaza, however disability assistance dogs may enter the Plaza.
Who should I contact if I find or lose an item?
Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here. Please come by in person; the security office is not reachable by phone or email.
After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:
What protective measures are in place in the event of flooding?
The Elbphilharmonie is located in a safe high-water area, therefore no flood control measures are in place in the event of flooding. Closures that could occur in the areas surrounding the Elbphilharmonie may result in restrictions when travelling to and from the Elbphilharmonie.