Plaza

Frequently Asked Questions

• Concert Ticket = Plaza Ticket

  Ticketholders of concerts in the Elbphilharmonie Grand and Recital Halls gain admission to the Plaza from two hours before the start of the event. Visitors to the Kaistudios and all other visitors require a separate Plaza ticket to visit the Plaza.

• Is a Plaza ticket valid for public transportation?

  No, a Plaza ticket may not be used as a HVV (public transportation) ticket.

• Do restaurant customers require Plaza tickets?

  Yes. Restaurant customers who make a reservation in advance receive confirmation and the corresponding number of Plaza tickets in the form of PDF files by email.

• How is Plaza admittance regulated?

  In principle, a Plaza ticket entitles access to the Plaza. The operator, however, reserves the right to limit access, especially in the case of overcrowding. In addition, controls can be carried out by our security company as well as by the police and other regulatory agencies. Every visitor could be subject to a security control.

• From the parking garage to the Plaza

  Visitors first take the »B« lifts to the ground floor from the parking garage. Upon presentation of a Plaza ticket, visitors may then access the Plaza from the main entrance area via the Tube or »A« lifts.

• Photography and Video Recordings

  Video recordings and photography for private purposes are permitted. Please respect the privacy of other visitors and do not interfere with regular Plaza operations. Employees may not be photographed or filmed.

  Video recordings or photographs for editorial or commercial purposes are only permitted with prior approval from the Press Office of the Elbphilharmonie.

  Send a press enquiry
  

• Smoking Ban

  Smoking is prohibited throughout the entire premises of the Elbphilharmonie. This includes the Outer Plaza on floor 8.

• Toilets

  Free public toilets are located on the western tip of the Plaza, adjacent to the Elbphilharmonie Shop, and are accessible via stairs.

  Persons with mobility disabilities and wheelchair users may use the B elevators situated at the entrance of the Elbphilharmonie Shop. The accessible toilets are open – a key is not required.

  Further toilets are located behind the ticket shop at the main entrance of the Elbphilharmonie.

• WiFi

  Free, public WiFi (Mobyklick) is available on the Plaza.

• Is the Plaza accessible for persons with mobility disabilities?

  Yes, the Plaza is fully accessible via lifts. These are located in the main entrance area of the Elbphilharmonie (please follow the signs).

• May dogs be taken onto the Plaza?

  No, animals are prohibited on the Plaza, however disability assistance dogs may enter the Plaza.

• Who should I contact if I find or lose an item?

  Found items should be handed in to the security staff on the Plaza, at the main entrance or at the security office at the south-east corner of the Elbphilharmonie. Lost items can also be retrieved here. Please come by in person; the security office is not reachable by phone or email.

  After four weeks, all lost items will be deposited at the Lost Items Headquarters (»zentrale Fundbüro«) in the neighbourhood of Altona:

  Bahrenfelder Straße 254-260
  22765 Hamburg
  phone: +49 40 428 113 501
  email: zentrales-fundbuero@altona.hamburg.de
  Opening hours: Mon-Fri, 09:00-19:00

• What protective measures are in place in the event of flooding?

  The Elbphilharmonie is located in a safe high-water area, therefore no flood control measures are in place in the event of flooding. Closures that could occur in the areas surrounding the Elbphilharmonie may result in restrictions when travelling to and from the Elbphilharmonie.

• House Regulations

  House Regulations