Accessibility in the Laeiszhalle Accessibility in the Laeiszhalle: helpful information for people with limited mobility, visual or hearing impairments.

Persons with limited mobility

  • Underground and Bus

    U2: Gänsemarkt/Messehallen station
    U1: Stephansplatz station
    Bus 4, 5, 34, 109: Stephansplatz stop
    Bus 3, 35, 36, 112: Johannes-Brahms-Platz stop
    A surcharge applies on bus lines 34, 35 and 36.

    These stations/stops offer barrier-free accessibility.

  • With the Car

    Car Park Gänsemarkt: Dammtorwall / Welckerstraße
    Three parking spaces for visitors with disabilities are available at the Gorch-Fock-Wall entrance. Six parking spaces for visitors with disabilities are available directly in front of the Artists’ Entrance on Dragonerstall.

  • Accessible Entrances

    Grand Hall / Brahms Foyer: Gorch-Fock-Wall
    The Grand Hall and the Brahms Foyer are only accessible to folding wheelchairs or wheelchairs under 72 cm in width.

    Recital Hall / Studio E: Artists’ Entrance at Dammtorwall 46
    The Recital Hall and Studio E are only accessible to folding wheelchairs or wheelchairs under 68 cm in width.

  • Wheelchair Users

    All the halls in the Elbphilharmonie and Laeiszhalle have spaces for wheelchair users, and these are indicated in the hall plans. Depending on availability, wheelchair spaces – and tickets for companions – can be booked as follows:

    • by emailing <a href=""></a> , stating your address and a telephone number in case we have any questions
    • by calling <a href="tel:+494035766666">+49 40 357 666 66</a>
    • in person in one of the Elbphilharmonie <a href="/en/how-to-book#vorverkaufsstellen">ticket shops</a>
    • The number of wheelchair spaces required can also be indicated when ordering online on <a href=""></a>

    Please note that loan wheelchairs are not available in the Elbphilharmonie.

Severley Disabled Visitors


All severely disabled persons receive a 15% discount.

These discounts and concessions apply to events promoted by the Elbphilharmonie and Laeiszhalle (HamburgMusik). Please note that different reductions may apply to concerts organised by other promoters.

Tickets for accompanying persons

Companions of disabled persons with a »B« disability pass get a free ticket – in this case, please book both tickets by phone on +49 40 357 666 66, by emailing or by going to one of the Elbphilharmonie ticket shops.

Contact us!

If you have any questions or comments about accessibility at the Elbphilharmonie and at the Laeiszhalle please contact us via our online contact form.