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Privacy Policy

Privacy Policy

Your safety is important to us: not only when visiting our concerts, but also on our website. The following statement explains and informs on the handling of personal data on our website www.elbphilharmonie.de.

1. Responsible Body
Responsible body as per the BDSG (Bundesdatenschutzgesetz – German Federal Data Protection Act) is the HamburgMusik gGmbH - Elbphilharmonie und Laeiszhalle Betriebsgesellschaft, Dammtorwall 46, 20355 Hamburg, Germany.

2. Web Analytics
In order to best align services according to the needs of our visitors, we capture and store click paths on www.elbphilharmonie.de using the web analytics tool »Google Analytics«. For this, so-called »cookies« are used. Cookies are files that store information on your computer and allow an analysis of the use of the website. This web tracking is done anonymously, by scrambling the last three digits of your IP address. We use this information to evaluate your use of the website, to compile reports on website activity and to provide other website and Internet related services with necessary information. In line with Google Analytics, your IP address is disclosed by your web browser and can not be merged with other data of Google. You can veto this creation of user profiles at any time. Alternatively, you can refuse the use of cookies by selecting the appropriate settings in your web browser software, i.e. by disabling the setting of cookies or by activating the »Do Not Track«feature in your browser. You can also prevent the data generated by the cookie and relating to your usage of the website (incl. your IP address) to Google and the processing of this data by Google, by downloading and installing this browser plugin, available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de

3. Cookies
We use cookies on our website that are set by our web analytics tool. These are called up as soon as you visit our website www.elbphilharmonie.de. The cookies contain pseudonyms used by us to create user profiles in accordance with § 15 Abs. 3 Telemediengesetz (German Telemedia Act), for example, to recognize repeat visitors. You can object to the user profile creation at anytime. Disabling cookie functionality is possible: please follow the instructions under the heading »Web Analytics«.

4. Personal Data
We store your personal information until you wish to be removed as a visitor of our website www.elbphilharmonie.de, or until the purposes for which we use the data no longer apply. Further processing and utilisation of your personal data may take place only to the extent where a legal provision specifically allows or if you have explicitly consented to the data processing or data use.

5. Web Shop
Our web shop located at www.elbphilharmonie.de is operated by the Elbphilharmonie und Laeiszhalle Service GmbH, Dammtorwall 46, 20355 Hamburg, Germany. Registration is required in order to use our web shop and we save your user name and chosen password in our system. When you place an order through our web shop, we save all the data you provide. This includes required information, i.e. your first and last names, postal address (street address, postcode and town/city), telephone number and email address. We also save any optional information you provide, for example, your title, academic title, extra postal address information, gender, date of birth, place of birth, marital status, number of children, nationality, occupation, Umsatzsteuer-Identifikationssnummer and chosen payment and communication methods. We also save information related to your customer status (private, company or group customer), save the date when you became our customer and assign an individual customer number to you.

Furthermore, we save details of every individual ticket booking of HamburgMusik gGmbH (HHM) events in line with our web shop.

Usage information: in addition, we save the date and time of your last login to our web shop at ticketshop.elbphilharmonie.de.
We save and survey the above mentioned personal data for the following purposes:
The collection and use of your personal data will be carried out subject to the terms of the privacy policy of www.elbphilharmonie.de to process your order and for the delivery of the products ordered.

Furthermore, the collection and use of your personal data will be carried out to improve the internet presence of www.elbphilharmonie.de and our web shop at ticketshop.elbphilharmonie.de according to data protection legislations.

Your first and last names, postal address (street address, postcode and town/city) and preferred genre of event will be used for the postal distribution of HHM event information, so long as this has not been objected to. Your email address used to place your ticket order will be used for electronic distribution of email marketing and newsletters of HHM events, so long as this has not been objected to. Your first and last names, postal address (street address, postcode and town/city) and preferred genre of event will be used for telephone marketing of HHM events, but only when this has been explicitly asked for by you. Your first and last names, postal address (street address, postcode and town/city), email address and preferred genre of event will also be used for prize draws.

Cookies are used by us here to recognise registered users and for the realisation of the shopping cart function.

6. Links to Other Websites
The website www.elbphilharmonie.de may contain hyperlinks to other websites. We are not responsible for the compliance of data protection legislations by third party websites.

7. Changes to Our Privacy Policy
The development of the internet, our internet offers as well as our service portfolio can have an impact on the handling of personal data. We therefore reserve the right to change our privacy policy in the future within the context of data protection legislation. We advise you to visit the privacy policy of our website www.elbphilharmonie.de from time to time, in order to note any updates.

8. Questions, Comments and Information
For questions or comments on the handling of personal data on our website, please feel free to contact us, either by email at mail@elbphilharmonie.de or by telephone at +49 40 357 666 0.

Hamburg, April 2016