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Privacy Policy

Privacy Policy

Your safety is important to us: not only when visiting our concerts, but also on our website. The following statement explains and informs on the handling of personal data on our website www.elbphilharmonie.com, as well as www.konzerte-fuer-hamburg.de and www.sounddown.de.

1. Responsible Body
Responsible body in compliance with data protection law is the HamburgMusik gGmbH, Platz der Deutschen Einheit 4, 20457 Hamburg, Germany.

2. Usage Data
We are committed to upholding your privacy. That’s why we’ve designed our online platforms in a way that usage can be carried out anonymously. We use information – solely for internal purposes and design optimisation of our website – which we’ve logged while you’ve been visiting our website. To access this information, we deploy so-called web tracking tools that are designed to log your information anonymously. For example, we log the Internet Protocol (IP) address of your computer or device anonymously. We do not collect any personal data or information on your individual activities, except when you initially provide personal information in order to use our online shop or receive communications by post, telephone or electronic means.

3. Cookies
We use cookies on our website to enable online transactions, understand how people use our website and inform our digital advertising. Cookies are small text files stored on your computer. They cannot be traced back to an individual and contain no personally identifiable information. A consolidation of this data with other information sources will not occur. We mostly use cookies called »session cookies«, which are automatically deleted when you close your browser.

Cookies used:
- Session cookies (to enable site functionality; usage: temporary/one session)
- DoubleClick cookie (to tell us what sections of our website you are browsing)
It is possible to set up your browser in a way that you will be informed of any cookie deployment. You can enable or disable cookie deployment in your browser settings. Some features on our website will not function if you do not allow cookies. If you specifically do not want to be tracked on our website, please follow the instructions below.

4. Web Analytics
In order to best align services according to the needs of our visitors, we capture and store your click paths on www.elbphilharmonie.com using web analytics tools such as »Google Analytics«, »MyFonts Counter«, »DoubleClick« and »Google Tag Manager«. These tools are called up as soon as you visit our website www.elbphilharmonie.com.

Google Analytics
In order to help personalise your web experience, we create anonymous user profiles using a service provided by Google Analytics. For this, cookies are used to allow an analysis of your use of our websites. The information generated by the cookies about your use of our website will be transmitted to and stored by Google on servers in the United States. If IP anonymisation is activated on our website, your IP address will however be truncated by Google beforehand within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to a Google server in the USA and truncated. Google will use this information on behalf of us for the purpose of evaluating how you use our website, compiling reports on website activities and providing further services related to website and internet usage. The IP address transferred by your browser within the scope of Google Analytics will not be associated with any other data held by Google.

You can prevent the storage of cookies by selecting the appropriate settings of your browser software. However, we would like to point out that if you do so, it may not be possible for you to make use of the full scope of all our website’s functions. You can also prevent the data generated by the cookies and related to your usage of our website (including your IP address) from being conveyed to and processed by Google by downloading and installing a browser plug-in available through the following link: http://tools.google.com/dlpage/gaoptout.

MyFonts Counter
We use a web font from www.myfonts.com. For statistical purposes, www.myfonts.com counts the number of page views using a so-called web beacon. The company only receives anonymous data from us.

DoubleClick
DoubleClick uses cookies to target advertising based on what’s relevant to you. Your browser will be assigned an anonymous identification number to track which ads have appeared in your browser and to avoid showing ads you have already seen. The cookies themselves contain no personally identifiable information and only allow advertising based on websites you have visited. The information generated by the cookies about your use of our website will be transmitted to and stored by Google on servers in the United States.

Facebook Pixel
We use remarketing tags offered by the social media network Facebook, 1601 South California Ave., Palo Alto, CA 94304, USA, on our website. When you visit our website, remarketing tags establish a direct connection between your browser and the Facebook server. Facebook receives information that you have visited our website together with your IP address. As a result, Facebook can assign your visit to our website to your Facebook user account. We may use this information to deliver advertisements via Facebook Ads. Please note that we are not aware of the content of the data transmitted and their utilisation by Facebook. Further information can be found in Facebook’s privacy policy at https://www.facebook.com/about/privacy/. If you want to opt-out of the collection and use of information for Facebook Custom Audience, you can deactivate Facebook Custom Audiences here.

5. Online Shop
Our online shop located at www.elbphilharmonie.com is operated by Elbphilharmonie und Laeiszhalle Betriebsgesellschaft (ELBG), Platz der Deutschen Einheit 4, 20457 Hamburg, Germany. In compliance with data protection law, the ELBG is responsible for all data protection processes in the online shop. Registration is required in order to use our online shop. Once registered, we save personal information you have provided in our system, for example, your user name and chosen password. When you place an order through our online shop, we save all the data you provide. This includes: for all orders, your email address; for all concert ticket orders, further required information, i.e. your first and last names, your title, your postal address (street address, postcode, town/city and country) and your chosen payment method; for all subscription orders, further required information, i.e. your first and last names, your postal address (see above), your birthdate (for discounted subscriptions according to age) and your phone number, in order to personally discuss the terms of transaction. We also save the date when you became our customer and assign an individual customer number to you. Your personal information might be passed to a third party if they need it to fulfil your order(s) for our goods and services, for example, for delivery or payment processing.

Credit Screening
If you have selected the payment method »invoice« or »direct debit«, you agree to a so-called credit screening. The credit screening is carried out by Wirecard Bank AG, Einsteinring 35, 85609 Aschheim, Germany, in cooperation with RatePay GmbH, Schlüterstraße 39, 10629 Hamburg, Germany. The credit screening includes a risk assessment to determine the probability of proper payment.

To process the aforementioned payment methods, the aforementioned service providers use all available data and the results obtained during their evaluation to determine which payment methods can be made available to you. As part of this process, the data will also be transmitted to the following credit rating agencies:

SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden
Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss
Infoscore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden
Bürgel Wirtschaftsinformationen GmbH & Co. KG, Postfach 500166, 22701 Hamburg
Deltavista GmbH, Dessauerstr. 9, 80992 München

Data is transmitted to the aforementioned credit rating agencies for the purpose of obtaining credit information on the basis of statistical methods. Among other data, postal address is included in the calculation.

In addition, the credit rating agencies also use the risk assessment for other online shops from which you make purchases from, providing you have selected a Wirecard payment method for your order.

You can request a copy of the information stored about you by the credit service providers from the above addresses.

If you do not agree with the payment methods offered to you as a result of the credit screening or if you would like to revoke your consent to the transmission of your data to the credit service providers, you can always send an email to mail@elbphilharmonie.de.

You can also access Wirecard Bank AG’s privacy policy, which applies to the payment methods »invoice« and »direct debit« here: https://www.wirecardbank.com/privacy-documents/datenschutzhinweis-fur-die-wirecard-zahlarten/

6. Newsletter, Communications by Post and Phone
We use your first and last names, your postal address (street address, postcode, town/city and country) and your preferred genre of event for the postal distribution of Elbphilharmonie and Laeiszhalle event information. You can opt out of this communication at any time simply by sending an email to mail@elbphilharmonie.de.

We will send you our free newsletter only if you have subscribed using the designated form. Elbphilharmonie und Laeiszhalle Betriebsgesellschaft (ELBG) is responsible for the processing of the newsletter subscription. You can opt out of this communication at any time simply by clicking on the »unsubscribe« link at the bottom of every newsletter.

7. Competitions
At irregular intervals, we offer online competitions on our website. We use your personal data, which you volunteer by participating, only for the determination and contact of the winners. If you win one of our online competitions, we also publish your name on our website (only with your explicit consent).

8. Changes to Our Privacy Policy
The development of the internet, our internet offers as well as our service portfolio can have an impact on the handling of personal data. We therefore reserve the right to change our privacy policy in future in compliance with data protection laws. We advise you to visit the privacy policy of our website www.elbphilharmonie.com from time to time, in order to note any updates.

9. Questions, Comments and Information
We endeavour to keep your personal information accurate and up to date. If you become aware of errors or inaccuracies, please update the information we hold about you by using the »My Account« section of our website, send us an email to mail@elbphilharmonie.de or phone us at +49 40 357 666 66. For other queries or comments on the handling of personal data on our website, please feel free to contact us, either by email at mail@elbphilharmonie.de or by phone at +49 40 357 666 0.

Hamburg, June 2016