Privacy Policy The following statement explains and informs on the handling of personal data on the website

1. Scope of Application

This privacy policy applies to all the websites, services and other offerings of the Elbphilharmonie and Laeiszhalle, provided that reference is made to this privacy policy. It is important to us that you feel happy and safe not only when attending our concerts, but also when visiting our websites and when taking advantage of our other offers and services. We would therefore like to inform you in the following information about how we process your personal data.

2. What Data Do We Collect from You?

We collect personal data from you when you use the services offered on our website, for example, when you apply for/buy a ticket or purchase a product, create a customer account, share information with us through our contact form, or update your details.

a) Data you give us...

b) Data we collect automatically

3. How We Use Your Data...

4. To Whom Do We Pass Your Data?

Our service providers are strictly bound by instructions and are correspondingly liable under contract within the framework of a contract data processing agreement pursuant to Art. 28 GDPR.

5. The Use of Your Data by Third Parties

6. Your Options with Regard to the Collected Data

7. Your Rights as a User

The GDPR grants you certain rights in regards to the processing of your personal data. Please contact and state your request:

8. How Long Do We Store Your Personal Data?

How long we keep your personal data depends, firstly, on the relevant legal regulations that require us to adhere to a certain retention period. Such regulation includes laws governing data retention and laws relating to commercial and tax issues, for example, the tax code and the commercial code.

Secondly, the retention period for personal data depends on how long we need the data in order to perform the services we offer.

If you ask us to erase your data, we will comply with the request within a reasonable period of time, after checking any obligations that may prevent us from erasing the data.

Besides that, we store your personal data in accordance with your given consent.

9. Data Controllers for Your Data

When you buy a concert ticket from us, you – as a concertgoer – conclude an event contract with the promoter of that respective concert. You will find the respective promoter for each concert named in our concert calendar.

The company that serves as your contractual partner is the data controller with regard to the data collected in connection with the contractual relationship, and they are responsible for collecting, using, passing on, storing and protecting your personal data.

Insofar, Elbphilharmonie und Laeiszhalle Betriebsgesellschaft mbH is commissioned to process data as a contract processor on behalf of the promoter. You can therefore send any concerns you may have to We will forward your concerns to the relevant data controller for a decision.

You will find contact data for the data protection officer of HamburgMusik gGmbH and of Elbphilharmonie und Laeiszhalle Betriebsgesellschaft mbH in section 11: »Data protection officer«.

10. Questions, Comments and Information

Should you discover that the data we store concerning you is incorrect, you can – and should – correct the data yourself in our online shop. To do so, simply log in using your email address and your password. You can also contact us in such a case. If you have any other questions or comments regarding data protection with us, please feel free to contact us on

11. Data Protection Officer

Our company data protection officer will be happy to provide information and suggestions on all topics relating to data protection:

Dr Uwe Schläger
datenschutz nord GmbH

12. Changes to this Privacy Policy

The further development of the internet, our websites and our portfolio of services can also have an impact on the way we handle personal data. We therefore reserve the right to change this privacy policy in future within the framework of the data protection guidelines. We therefore suggest that you visit our website from time to time in order to take note of any updates to our privacy policy.

Hamburg, September 2021