Your safety is important to us: not only when visiting our concerts, but also on our website. The following statement explains and informs on the handling of personal data on our website www.elbphilharmonie.com, as well as www.konzerte-fuer-hamburg.de and www.sounddown.de.
1. Responsible Body
Responsible body in compliance with data protection law is the HamburgMusik gGmbH, Platz der Deutschen Einheit 4, 20457 Hamburg, Germany.
2. Usage Data
We are committed to upholding your privacy. That’s why we’ve designed our online platforms in a way that usage can be carried out anonymously. We use information – solely for internal purposes and design optimisation of our website – which we’ve logged while you’ve been visiting our website. To access this information, we deploy so-called web tracking tools that are designed to log your information anonymously. For example, we log the Internet Protocol (IP) address of your computer or device anonymously. We do not collect any personal data or information on your individual activities, except when you initially provide personal information in order to use our online shop or receive communications by post, telephone or electronic means.
- Session cookies (to enable site functionality; usage: temporary/one session)
- DoubleClick cookie (to tell us what sections of our website you are browsing)
It is possible to set up your browser in a way that you will be informed of any cookie deployment. You can enable or disable cookie deployment in your browser settings. Some features on our website will not function if you do not allow cookies. If you specifically do not want to be tracked on our website, please follow the instructions below.
4. Web Analytics
In order to best align services according to the needs of our visitors, we capture and store your click paths on www.elbphilharmonie.com using web analytics tools such as »Google Analytics«, »MyFonts Counter«, »DoubleClick« and »Google Tag Manager«. These tools are called up as soon as you visit our website www.elbphilharmonie.com.
In order to help personalise your web experience, we create anonymous user profiles using a service provided by Google Analytics. For this, cookies are used to allow an analysis of your use of our websites. The information generated by the cookies about your use of our website will be transmitted to and stored by Google on servers in the United States. If IP anonymisation is activated on our website, your IP address will however be truncated by Google beforehand within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to a Google server in the USA and truncated. Google will use this information on behalf of us for the purpose of evaluating how you use our website, compiling reports on website activities and providing further services related to website and internet usage. The IP address transferred by your browser within the scope of Google Analytics will not be associated with any other data held by Google.
You can prevent the storage of cookies by selecting the appropriate settings of your browser software. However, we would like to point out that if you do so, it may not be possible for you to make use of the full scope of all our website’s functions. You can also prevent the data generated by the cookies and related to your usage of our website (including your IP address) from being conveyed to and processed by Google by downloading and installing a browser plug-in available through the following link: http://tools.google.com/dlpage/gaoptout.
We use a web font from www.myfonts.com. For statistical purposes, www.myfonts.com counts the number of page views using a so-called web beacon. The company only receives anonymous data from us.
5. Online Shop
Our online shop located at www.elbphilharmonie.com is operated by Elbphilharmonie und Laeiszhalle Betriebsgesellschaft (ELBG), Platz der Deutschen Einheit 4, 20457 Hamburg, Germany. In compliance with data protection law, the ELBG is responsible for all data protection processes in the online shop. Registration is required in order to use our online shop. Once registered, we save personal information you have provided in our system, for example, your user name and chosen password. When you place an order through our online shop, we save all the data you provide. This includes: for all orders, your email address; for all concert ticket orders, further required information, i.e. your first and last names, your title, your postal address (street address, postcode, town/city and country) and your chosen payment method; for all subscription orders, further required information, i.e. your first and last names, your postal address (see above), your birthdate (for discounted subscriptions according to age) and your phone number, in order to personally discuss the terms of transaction. We also save the date when you became our customer and assign an individual customer number to you. Your personal information might be passed to a third party if they need it to fulfil your order(s) for our goods and services, for example, for delivery or payment processing.
If you have selected the payment method »invoice« or »direct debit«, you agree to a so-called credit screening. The credit screening is carried out by Wirecard Bank AG, Einsteinring 35, 85609 Aschheim, Germany, in cooperation with RatePay GmbH, Schlüterstraße 39, 10629 Hamburg, Germany. The credit screening includes a risk assessment to determine the probability of proper payment.
To process the aforementioned payment methods, the aforementioned service providers use all available data and the results obtained during their evaluation to determine which payment methods can be made available to you. As part of this process, the data will also be transmitted to the following credit rating agencies:
SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden
Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss
Infoscore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden
Bürgel Wirtschaftsinformationen GmbH & Co. KG, Postfach 500166, 22701 Hamburg
Deltavista GmbH, Dessauerstr. 9, 80992 München
Data is transmitted to the aforementioned credit rating agencies for the purpose of obtaining credit information on the basis of statistical methods. Among other data, postal address is included in the calculation.
In addition, the credit rating agencies also use the risk assessment for other online shops from which you make purchases from, providing you have selected a Wirecard payment method for your order.
You can request a copy of the information stored about you by the credit service providers from the above addresses.
If you do not agree with the payment methods offered to you as a result of the credit screening or if you would like to revoke your consent to the transmission of your data to the credit service providers, you can always send an email to email@example.com.
6. Newsletter, Communications by Post and Phone
We use your first and last names, your postal address (street address, postcode, town/city and country) and your preferred genre of event for the postal distribution of Elbphilharmonie and Laeiszhalle event information. You can opt out of this communication at any time simply by sending an email to firstname.lastname@example.org.
We will send you our free newsletter only if you have subscribed using the designated form. Elbphilharmonie und Laeiszhalle Betriebsgesellschaft (ELBG) is responsible for the processing of the newsletter subscription. You can opt out of this communication at any time simply by clicking on the »unsubscribe« link at the bottom of every newsletter.
At irregular intervals, we offer online competitions on our website. We use your personal data, which you volunteer by participating, only for the determination and contact of the winners. If you win one of our online competitions, we also publish your name on our website (only with your explicit consent).
9. Questions, Comments and Information
We endeavour to keep your personal information accurate and up to date. If you become aware of errors or inaccuracies, please update the information we hold about you by using the »My Account« section of our website, send us an email to email@example.com or phone us at +49 40 357 666 66. For other queries or comments on the handling of personal data on our website, please feel free to contact us, either by email at firstname.lastname@example.org or by phone at +49 40 357 666 0.
Hamburg, June 2016