Accessibility at the Elbphilharmonie Helpful information related to the access provisions at the Elbphilharmonie for people with limited mobility, visual or hearing impairments.

Persons with Limited Mobility

Getting to the Elbphilharmonie

Severely Disabled Persons

Discounts

All severely disabled persons receive a 15% discount on the ticket price.

This discount applies to events promoted by the Elbphilharmonie and Laeiszhalle (HamburgMusik). Please note that different reductions may apply to concerts organised by other promoters.

Tickets for accompanying persons

Companions of severely disabled persons with a »B« disability pass are eligible for a free ticket – in this case, please book both tickets by phone on +49 40 357 666 66, by emailing barrierefrei@elbphilharmonie.de or by visiting one of the Elbphilharmonie ticket shops in person.

Persons with Visual Impairments

Tactile paving system

The tactile paving system begins on the forecourt of the Elbphilharmonie and guides visitors with visual impairments into the building and up to each floor. There is a notice indicating which floor you are on at the end of every banister. All stairs in the foyers and in the Grand Hall are marked with stripes and may be discerned by cane users.

Disability Assistance Dogs

Disability assistance dogs may enter the Plaza.

Please indicate when booking if you wish to bring a disability assistance dog to a concert or event.

Persons with Hearing Impairments

Grand Hall

Block E and parts of blocks I and K in the Grand Hall are fitted with an induction loop. Hearing aid users can use this to listen to the musical or spoken performance wirelessly through their own hearing aid, provided that the hearing aid is fitted with a »T« switch. If you require this assistance, please select a seat in one of these areas when booking and inform the in-house staff on the evening of the concert.

In addition, remote receivers are available for all areas of the Grand Hall. Visitors with hearing impairments who are interested in using a receiver are kindly asked to enquire at the cloakroom. The receivers can be connected to a pair of headphones or to an induction neck loop for the use of hearing aids fitted with a »T« switch. Please note that visitors currently must provide their own headphones or induction neck loop. The remote receivers are compatible in all areas of the Grand Hall.

Recital Hall

Remote receivers are also available for all areas of the Recital Hall. Visitors with hearing impairments requiring this service are kindly asked to enquire at the cloakroom. The receivers can be connected to a pair of headphones or to an induction neck loop for the use of hearing aids fitted with a »T« switch. Please note that visitors currently must provide their own headphones or induction neck loop.

Contact us

If you have any questions or comments about accessibility at the Elbphilharmonie or the Laeiszhalle, please contact us via our online contact form.