Accessibility at the Elbphilharmonie
Persons with Limited Mobility
Getting to the Elbphilharmonie
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By underground, bus or ferry
Underground line U3: Baumwall (Elbphilharmonie) (approx. 450 m away)
Underground line U4: Überseequartier (approx. 950 m away)
Bus 2, 111: Am Kaiserkai (Elbphilharmonie) (approx. 150 m away)
Bus 6: Auf dem Sande (Speicherstadt) (approx. 550 m away)
Ferry line 72 (from Landungsbrücken): »Elbphilharmonie« landing stage (approx. 80 m away)All stops are fully accessible.
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By car
Parking spaces for disabled visitors are available on floors 4 and 5 of the Elbphilharmonie multistorey car park. Pay stations also cater for the needs of the disabled – call buttons offer a direct connection to the car park headquarters via phone and video. There is a car park height restriction of 2.10m.
The Plaza, Grand Hall and Recital Hall cannot be directly accessed via the multistorey car park. Please use the »B« lifts to travel to the ground floor. From there, take the »A« lifts (located behind the turnstiles) up to the Plaza (Plaza or concert ticket required).
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Lifts
To the Plaza & the restaurant »Fang & Feld«
Lifts to the Plaza are signposted in the entrance area (»A« lifts) and are located in the tunnel to the right of the long escalator.
Diners of the »Fang & Feld« can reach the restaurant via the Plaza and the hotel lobby or via the hotel entrance in the entrance area of the Elbphilharmonie.
To the concert halls
Use the »C« lifts from the Plaza to access the foyer areas of the Grand Hall and the Recital Hall.
Grand Hall
The main cloakroom is on the 11th floor. From there, take the lift to the floor noted on your ticket. Depending on your seat, there could be a few steps to negotiate in the hall. Wheelchair spaces are located on the 13th and 15th floors, and are fully accessible. Accessible toilets are located on the north-facing side of the 12th floor and on the right-hand side of the bar on the 13th floor.
Recital Hall
The foyer, cloakroom, an accessible toilet and the entrance to the auditorium are located on the 10th floor.
To the Kaistudios
The Kaistudios are located on the 2nd and 3rd floors and can be reached using the »B« lifts, which are situated in the tunnel leading to the ticket shop on the ground floor – to the right of the long »Tube« escalator.
Spaces for wheelchair users
All the halls in the Elbphilharmonie and Laeiszhalle have spaces for wheelchair users, and these are indicated in the hall plans. Depending on availability, wheelchair spaces – and tickets for companions – can be booked as follows:
- by emailing barrierefrei@elbphilharmonie.de, stating your address and a telephone number in case we have any questions;
- by calling +49 40 357 666 66;
- or by visiting one of the Elbphilharmonie ticket shops in person.
Please note that it is not possible to borrow a wheelchair at the Elbphilharmonie.
Accessible Toilets
Accessible toilets are available in all areas of the house.
Grand Hall Foyer: Fully accessible toilets are located on floors 12 (north side) and 13 (right-hand side of the large bar). Our front-of-house staff is happy to assist you in this regard.
Recital Hall Foyer: An accessible toilet is located in the foyer.
Kaistudios: An accessible toilet is located in the foyer on the third floor.
Main Entrance Area: A fully accessible toilet is located behind the ticket shop.
Plaza: Accessible toilets can also be found on the Plaza. Persons with mobility disabilities and wheelchair users may use the »B« lifts situated at the entrance of the Elbphilharmonie Shop.
The accessible toilets are open – a key is not required.
Severely Disabled Persons
Discounts
All severely disabled persons receive a 15% discount on the ticket price.
This discount applies to events promoted by the Elbphilharmonie and Laeiszhalle (HamburgMusik). Please note that different reductions may apply to concerts organised by other promoters. Tickets are also bookable via e-mail to barrierefrei@elbphilharmonie.de.
Tickets for accompanying persons
Companions of severely disabled persons with a »B« disability pass are eligible for a free ticket (applies for events promoted by the Elbphilharmonie and Laeiszhalle / HamburgMusik) – in this case, please book both tickets by phone on +49 40 357 666 66, by emailing barrierefrei@elbphilharmonie.de or by visiting one of the Elbphilharmonie ticket shops in person.
Persons with Visual Impairments
Tactile paving system
The tactile paving system begins on the forecourt of the Elbphilharmonie and guides visitors with visual impairments into the building and up to each floor. There is a notice indicating which floor you are on at the end of every banister. All stairs in the foyers and in the Grand Hall are marked with stripes and may be discerned by cane users.
Disability Assistance Dogs
Disability assistance dogs may enter the Plaza.
Please indicate when booking if you wish to bring a disability assistance dog to a concert or event.
Persons with Hearing Impairments
Grand Hall
Block E and parts of blocks I and K in the Grand Hall are fitted with an induction loop. Hearing aid users can use this to listen to the musical or spoken performance wirelessly through their own hearing aid, provided that the hearing aid is fitted with a »T« switch. If you require this assistance, please select a seat in one of these areas when booking and inform the in-house staff on the evening of the concert.
In addition, remote receivers are available for all areas of the Grand Hall. Visitors with hearing impairments who are interested in using a receiver are kindly asked to enquire at the cloakroom. The receivers can be connected to a pair of headphones or to an induction neck loop for the use of hearing aids fitted with a »T« switch. Please note that visitors currently must provide their own headphones or induction neck loop. The remote receivers are compatible in all areas of the Grand Hall.
Recital Hall
Remote receivers are also available for all areas of the Recital Hall. Visitors with hearing impairments requiring this service are kindly asked to enquire at the cloakroom. The receivers can be connected to a pair of headphones or to an induction neck loop for the use of hearing aids fitted with a »T« switch. Please note that visitors currently must provide their own headphones or induction neck loop.
Contact us
If you have any questions or comments about accessibility at the Elbphilharmonie or the Laeiszhalle, please contact us via our online contact form.