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Visitor Information

How to Book

Tickets for the Elbphilharmonie Hamburg and the Laeiszhalle can be booked online or at one of our three ticket shops.

2019/20 Season

Concerts at the Elbphilharmonie and at the Laeiszhalle are presented by a wide variety of promoters. Each season’s music programme (August to July) is announced to the public in the first half of each calender year – and remains ever-expanding over the course of the season.

Several concerts, festival events in particular, will go on sale at a later date. The advance booking start is stated under each corresponding event.

Programme Announcement Dates

Hamburg Philharmonic State Orchestra, Konzertdirektion Dr. Rudolf Goette, Symphoniker Hamburg,Hamburgische Vereinigung von Freunden der Kammermusik: The programmes have already been announced.

NDR: 26 April, 11:00

The Elbphilharmonie and Laeiszhalle Hamburg’s in-house promoted programme (promoter: HamburgMusik): 29 April, 11:00

Ensemble Resonanz: 8 May, 11:00

Until 17 May: Apply to Purchase Tickets

Apply to purchase tickets for most of the HamburgMusik and NDR concerts – from 11:00 on 29 and 26 April respectively.

Ticket applications – for a maximum of 4 tickets per concert and a total of 20 tickets per customer – will be accepted online or in person at the Elbphilharmonie ticket shops until 17:59 on 17 May 2019.

Applications will NOT be processed on a first come, first served basis. Should demand for a concert be greater than the number of seats available, tickets will be allocated at random from all applications submitted. All registered customers will be informed on the status of their application by 14 June 2019.

20 June: Purchase Tickets

Advance booking (direct purchase) for a majority of the 2019/20 season concerts at the Elbphilharmonie and Laeiszhalle begins on 20 June 2019. From 10:00 at all authorised ticket shops in Hamburg and from 18:00 online.

Laeiszhalle is not located in the Elbphilharmonie

Take careful note of event venues in the concert calender. Not all events take place at the Elbphilharmonie. Events at the Elbphilharmonie are indicated with the venue name »Elbphilharmonie Hamburg«. The Laeiszhalle is a separate concert hall located three kilometres away from the Elbphilharmonie.

Discover all concerts at the Laeiszhalle
Laeiszhalle Hamburg

Black Market

Some internet platforms are advertising tickets for sold-out events at the Elbphilharmonie. In fact, these are private sellers, who partly offer tickets from dubious sources and for highly inflated prices.

We recommend that you purchase tickets only from official ticket shops, online at www.elbphilharmonie.com, or on official online platforms of external promoters to which you will be forwarded to from our website, www.elbphilharmonie.com.

Learn more about black market tickets
Elbphilharmonie Foyer

Summer Break

No events or guided tours will take place at the Elbphilharmonie between 8 July and 4 August 2019 or at the Laeiszhalle between 1 July and 12 September 2019. Plaza and ticket shops remain open to the public during this time. The complete programme of the 2019/20 season will be announced on 29 April.

Ticket Shops

Elbphilharmonie Ticket Shop

Elbphilharmonie Ticket Shop

Located on the ground floor of the Elbphilharmonie.

Platz der Deutschen Einheit
20457 Hamburg

Daily, 11:00–20:00
Closed on public holidays

Learn more about payment on elbphilharmonie.com
Konzertkasse im Brahms Kontor

Ticket Shop in the Brahms Kontor

Located across from the Laeiszhalle on the ground floor of the Brahms Kontor (left-hand side).

Johannes-Brahms-Platz 1
20355 Hamburg

Mon-Fri, 11:00-18:00
Sat, 11:00-16:00
Closed on Sun and public holidays

Show on Google Maps
Learn more about payment on elbphilharmonie.com
Elbphilharmonie Kulturcafé

Elbphilharmonie Kulturcafé

Located next to the fountain on Mönckebergstrasse.

Barkhof 3
20095 Hamburg

Mon-Fri, 11:00-14:00 and 15:00-18:00
Closed on Sat, Sun and public holidays

Show on Google Maps
Learn more about payment on elbphilharmonie.com

Online Ticket Shop

Click, order, print or save paper by downloading booked tickets onto your smartphone. Booking tickets online is quick and easy: just click the ticket button on each event page under »What’s On«. Here you can also find up-to-date programme information.

Ticket Hotline

Book tickets over the telephone by calling us on +49 40 357 666 66. Our ticket hotline is open daily, 10:00-20:00, and from 15:00-20:00 on public holidays.

Payment Methods and Ticket Insurance

Payment is possible via PayPal, SOFORT Online Bank Transfer, Amazon Pay or with credit card (MasterCard or VISA).

Protect your ticket purchase with insurance coverage from HanseMerkur. The insurance covers the cost of a ticket if you cannot attend an event – for example, due to illness or an injury. Add HanseMerkur insurance coverage to your shopping basket during the payment process.

Learn more about payment on elbphilharmonie.com
Insurance Product Information Document (German only) (161.7 KB)


A diverse selection of subscription packages across all genres, with savings of up to 30% when compared to individual ticket prices, are on offer for concerts at the Elbphilharmonie and Laeiszhalle – from large orchestral concerts and piano recitals to chamber music concerts, for newcomers, adventurers and classical music connoisseurs alike.

Order a subscription

Subscriptions for the 2019/20 Season

Only a selection of the upcoming season has been made public so far. The Elbphilharmonie and Laeiszhalle Hamburg’s in-house promoted programme (promoter: HamburgMusik) will be announced on 29 April.

Online Ticket shop

Online Subscription Shop

Book your subscription from the comfort of your home at www.elbphilharmonie.de/en/series.

All subscriptions at a glance

In Person or by Post

Ticket Shop in the Brahms Kontor
Johannes-Brahms-Platz 1
20355 Hamburg

Mon–Fri, 11:00–18:00
Sat, 11:00–16:00

Seat Preview

Seating for Wheelchair Users

All concert halls at the Elbphilharmonie and Laeiszhalle offer seating for wheelchair users. You can select wheelchair spaces when booking by phone or in person at our ticket shops, subject to availability. We currently do not offer the possibilty to book a wheelchair space or companion seat online.

Further information on accessibility

Your Seat in the Elbphilharmonie

Take a peek in the Grand and Recital Halls of the Elbphilharmonie: using the 360° viewer, you can select your seat from five different price categories. A preview shows the representative view of the stage from your seat.

Plaza Tickets

The Elbphilharmonie Plaza is accessible to everyone. The restricted capacity of the Plaza is regulated by the issue of Plaza tickets.

Ticketholders for concerts in the Elbphilharmonie Grand and Recital Halls gain admission to the Plaza from two hours before the start of the event. Visitors to the Kaistudios and all other visitors require a separate Plaza ticket to visit the Elbphilharmonie Plaza.

Plaza tickets are available in the form of both single and group tickets. Families, schools and kindergartens can pick up tickets free of charge in person for a same-day visit.

Elbphilharmonie Plaza

Platz der Deutschen Einheit 1 / 20457 Hamburg / Germany

09:00–24:00 daily (last admission: 23:30)

Payment is accepted via PayPal, SOFORT Online Bank Transfer, Amazon Pay or with credit card (MasterCard or VISA).

Plaza tickets are also available for collection at the main entrance of the Elbphilharmonie or at the Elbphilharmonie Visitor Center (located opposite the Elbphilharmonie):
Am Kaiserkai 62
Opening hours: 09:00-20:00
New opening hours from 1 May 2019: 10:00-20:00

It is not possible to reserve Plaza tickets by phone.


The following discounts and concessions apply to events promoted by the Elbphilharmonie (HamburgMusik gGmbH). Please note that different reductions may apply to concerts held in cooperation with other promoters.

  • 50% discount for concertgoers aged 27 and under
  • Elbphilharmonie Card: 10% discount for a maximum of 2 tickets per concert
  • Severely disabled persons: 15% discount, accompanying person must pay full price. If, however, your disability pass is marked with a »B«, the accompanying person is admitted for free. Other discounts may apply when purchasing a subscription.
  • Complimentary tickets for accompanying persons are available by phone at +49 40 357 666 66 or in person at our ticket offices only.
  • Unemployed persons (ALG I, SGB II) and benefit recipients according to the SGB XII and Asylum Seekers’ Benefit Act: €10.00 tickets can be purchased in person at the box office upon presentation of proof of eligibility (e.g. Hamburger Sozialkarte).
Elbphilharmonie Card

Elbphilharmonie Card

You enjoy attending concerts but are unable to commit to every date in a concert series? The Elbphilharmonie Card is the perfect alternative.

  • The Elbphilharmonie Card costs €25.00 and is valid for one season
  • Discount of 10% on up to two tickets for many concerts

The Elbphilharmonie Card can be ordered by email at tickets@elbphilharmonie.de, by phone at +49 40 357 666 66 or in person at the Brahms Kontor Ticket Shop, the Elbphilharmonie Ticket Shop or the Elbphilharmonie Kulturcafé.


The Elbphilharmonie is caught red-handed! With REDticket, all concertgoers aged 27 and under receive preferential treatment: for only €10.00, the best available seats in the Elbphilharmonie and Laeiszhalle can be booked from one week before the concert.

REDticket can be obtained:

  • from the HaspaJoker shop at the Jungfernstieg branch of the Hamburger Sparkasse (payment by debit or credit card only)
  • at the box office on the evening of the concert
  • via our online ticket shop (click the ticket button on the event page and choose REDdiscount when booking)
  • by phone at +49 40 357 666 66

NDR Kultur Karte

NDR Kultur fosters more than 140 cultural partnerships across northern Germany. As a NDR Kultur Karte holder you profit from this unique network. On presentation of your NDR Kultur Karte you recieve 10% discount off all NDR Elbphilharmonie Orchestra concerts, concerts in the NDR Das Alte Werk and the NDR das neue werk series, as well as concerts by many promoters in the Elbphilharmonie and the Laeiszhalle.

Group Bookings

For Individuals or Businesses (min. 5-max. 20 tickets)

Group bookings can be requested by email with the corresponding concert promoter.

HamburgMusik, NDR, Symphoniker Hamburg, Ensemble Resonanz and Hamburgische Vereinigung von Freunden der Kammermusik: enquiries (for 5-20 tickets) can be sent by email to gruppen@elbphilharmonie.de by 10 May 2019. All interested parties will be informed on the status of their enquiry by 7 June 2019.

Group Bookings for All Other Concerts

Philharmonisches Staatsorchester Hamburg

Konzertdirektion Dr. Rudolf Goette

Group bookings for events promoted by Karsten Jahnke Konzertdirektion are not currently being accepted.

Gift Vouchers

From classical music soirées and rock concerts to theatre visits and comedy galas – the choices are endless. Gift vouchers for cultural events at the Elbphilharmonie, the Laeiszhalle and many other locations in Hamburg are available to buy online or in person at the Elbphilharmonie ticket shops.

Book voucher online now

Redeem vouchers

  • Online: gift vouchers can be used to purchase concert and event tickets sold through the Elbphilharmonie’s online shop (not at eventim.de, for example).
  • In person: gift vouchers can also be redeemed in person at the Elbphilharmonie ticket shop, the ticket shop in Brahms Kontor or at the Elbphilharmonie Kulturcafé.
  • Plaza and guided tours: gift vouchers can also be used for Plaza tickets and guided tours through the Elbphilharmonie.
  • Not for food and drink: gift vouchers are not redeemable for food and drink. Please contact Störtebeker at restaurant@stoertebeker-eph.com to purchase food and drink gift vouchers.

Terms & Conditions of Sale

Find out about our ticketing policies with regards to purchasing tickets, our ticket raffles, how to transfer tickets to third parties, our payment policy and much more – the Elbphilharmonie and Laeiszhalle’s Terms and Conditions of Sale.

Download Terms & Conditions of Sale (2.6 MB)