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Visitor Information

How to Book

Tickets for the Elbphilharmonie Hamburg and the Laeiszhalle can be booked online or at one of our three ticket shops.

Events cancelled

Due to the current situation with the coronavirus, all concerts in the Elbphilharmonie and Laeiszhalle are cancelled until 30 April. You can find detailed information on ticket returns here:

Information on ticket returns

Book Tickets

Concerts at the Elbphilharmonie and at the Laeiszhalle are presented by a wide variety of promoters.

To prevent the illegal resale of tickets and to give as many people as possible the chance to procure a ticket, a maximum of 4 tickets per concert and a total of 10 tickets may be purchased per customer per transaction.

Several concerts, festival events in particular, will go on sale at a later date. The advance booking start is stated under each corresponding event.

Further concerts will be announced over the course of the season.

Apply to Purchase Tickets

The majority of the 2019/20 season's concert tickets were available to purchase per order request. You can apply to purchase further tickets over the course of the season. Should demand be greater than the number of seats available, tickets will be allocated at random from all applications submitted. Upcoming application periods:

Concerts for Hamburg: Registration deadline has now passed. All participants will be informed on the status of their application by May 4.

Laeiszhalle Hamburg

Laeiszhalle is not located in the Elbphilharmonie

Take careful note of event venues in the concert calender. Not all events take place at the Elbphilharmonie. Events at the Elbphilharmonie are indicated with the venue name »Elbphilharmonie Hamburg«. The Laeiszhalle is a separate concert hall located three kilometres away from the Elbphilharmonie.

Discover all concerts at the Laeiszhalle
Jens Völker

Black Market

Some internet platforms are advertising tickets for sold-out events at the Elbphilharmonie. In fact, these are private sellers, who partly offer tickets from dubious sources and for highly inflated prices.

We recommend that you purchase tickets only from official ticket shops, online at www.elbphilharmonie.com, or on official online platforms of external promoters to which you will be forwarded to from our website, www.elbphilharmonie.com.

Learn more about black market tickets
Elbphilharmonie Foyer

Summer Break

No events or guided tours will take place at the Elbphilharmonie between 3 July and 7 August 2020 or at the Laeiszhalle between 6 July and 4 September 2020. Plaza and ticket shops remain open to the public during this time.

Personalised Tickets

Personalised tickets are issued for many events – these tickets will bear the name of the person entitled to attend, and will only be valid for that individual. This step has become necessary in order to take severe measures on illegal ticket sales and to protect concertgoers from overpriced tickets.

Only the event organiser’s contractual partner (i.e. the buyer of the ticket) is entitled to attend the event. This means that you – as the buyer of the ticket – should enter your name in the designated field on your ticket. We retain the right to carry out checks, for which you will need to show your photo ID when entering the venue.

Tickets can only be transferred if the transferee accepts the contract along with all rights and duties, and the event organiser agrees to this. The organiser’s agreement is only deemed to have been granted under certain conditions. These are laid out in the Elbphilharmonie und Laeiszhalle Betriebsgesellschaft mbH’s Terms & Conditions. In accordance with those terms, the transfer of tickets on within your private circle of family and friends is allowed – either as a gift or in return for the original price paid for the ticket. In such cases, please cross out the name entered on the ticket, and enter the name of the new entitled party.

Selling tickets via online marketplaces is expressly forbidden. Ticket holders who have not acquired their tickets legitimately can be refused access to the event.

Ticket Shops

Elbphilharmonie Ticket Shop

Elbphilharmonie Ticket Shop

Located on the ground floor of the Elbphilharmonie.

Platz der Deutschen Einheit
20457 Hamburg

Please note: Closed until April 19

Daily, 11:00–20:00
Closed on public holidays

Learn more about payment on elbphilharmonie.com
Konzertkasse im Brahms Kontor

Ticket Shop in the Brahms Kontor

Located across from the Laeiszhalle on the ground floor of the Brahms Kontor (left-hand side).

Johannes-Brahms-Platz 1
20355 Hamburg

Please note: Closed until April 19

Mon-Fri, 11:00-18:00
Sat, 11:00-16:00
Closed on Sunday and public holidays

Show on Google Maps
Learn more about payment on elbphilharmonie.com
Elbphilharmonie Kulturcafé

Elbphilharmonie Kulturcafé

Located next to the fountain on Mönckebergstrasse.

Barkhof 3
20095 Hamburg

Please note: Closed until April 19

Mon-Fri, 11:00-18:00
Sat, 11:00-16:00
Closed on Sunday and public holidays

Show on Google Maps
Learn more about payment on elbphilharmonie.com

Online Shop

Click, order, print or save paper by downloading booked tickets onto your smartphone. Booking tickets online is quick and easy: just click the ticket button on each event page under »What’s On«. Here you can also find up-to-date programme information.


Ticket Hotline

Book tickets over the telephone by calling us on +49 40 357 666 66. Our ticket hotline is open daily, 10:00-20:00, and from 15:00-20:00 on public holidays.

Please note: Currently the ticket hotline is only open from Tuesday to Saturday between 10:00 and 16:00.

Payment Methods and Ticket Insurance

Payment is possible via PayPal, SOFORT Online Bank Transfer, Amazon Pay or with credit card (MasterCard or VISA).

Learn more about payment on elbphilharmonie.com

Protect your ticket purchase with insurance coverage from HanseMerkur. The insurance covers the cost of a ticket if you cannot attend an event – for example, due to illness or an injury. HanseMerkur insurance coverage will be offered to you in your booking confirmation email.


A diverse selection of subscription packages across all genres, with savings of up to 30% when compared to individual ticket prices, are on offer for concerts at the Elbphilharmonie and Laeiszhalle – from large orchestral concerts and piano recitals to chamber music concerts, for newcomers, adventurers and classical music connoisseurs alike.

Order a subscription
Elbphilharmonie Subscription Card
Elbphilharmonie Subscription Card © Daniel Dittus
Online Ticket shop

Online Shop

Book your subscription from the comfort of your home at www.elbphilharmonie.de/en/series.

All subscriptions at a glance

In Person or by Post

Ticket Shop in the Brahms Kontor
Johannes-Brahms-Platz 1
20355 Hamburg

Mon–Fri, 11:00–18:00
Sat, 11:00–16:00

Seat Preview

Seating for Wheelchair Users

All concert halls at the Elbphilharmonie and Laeiszhalle offer seating for wheelchair users. You can select wheelchair spaces when booking by email at barrierefrei@elbphilharmonie.de (please provide your complete postal address and a telephone number), by phone or in person at one of our ticket shops, subject to availability. We currently do not offer the possibilty to book a wheelchair space or companion seat online.

Further information on accessibility

Your Seat in the Elbphilharmonie

Take a peek in the Grand and Recital Halls of the Elbphilharmonie: using the 360° viewer, you can select your seat from five different price categories. A preview shows the representative view of the stage from your seat.

Plaza Tickets

The Elbphilharmonie Plaza is accessible to everyone. The restricted capacity of the Plaza is regulated by the issue of Plaza tickets.

Ticketholders for concerts in the Elbphilharmonie Grand and Recital Halls gain admission to the Plaza from two hours before the start of the event. Visitors to the Kaistudios and all other visitors require a separate Plaza ticket to visit the Elbphilharmonie Plaza.

Plaza tickets are available in the form of both single and group tickets. Families, schools and kindergartens can pick up tickets free of charge in person for a same-day visit.

Please note: The Plaza is closed until March 29.

Elbphilharmonie Plaza

Platz der Deutschen Einheit 1 / 20457 Hamburg / Germany

09:00 - 24:00 daily (last admission: 23:30)

Payment is accepted via PayPal, SOFORT Online Bank Transfer, Amazon Pay or with credit card (MasterCard or VISA).

Plaza tickets are also available for collection at the main entrance of the Elbphilharmonie or at the Elbphilharmonie Visitor Center (located opposite the Elbphilharmonie):
Am Kaiserkai 62
Opening hours: 10:00 - 20:00

It is not possible to reserve Plaza tickets by phone.


The following discounts and concessions apply to events promoted by the Elbphilharmonie and Laeiszhalle (HamburgMusik). Please note that different reductions may apply to concerts organised by other promoters.

Elbphilharmonie Card
  • Young People Aged 27 and Under

    Caught red-handed! All concertgoers aged 27 and under receive preferential treatment at the Elbphilharmonie and Laeiszhalle.

    50% Discount:
    Concertgoers aged 27 and under receive a 50% discount for many concerts.

    For only €10.00, the best available seats in the Elbphilharmonie and Laeiszhalle can be booked from one week before the concert. REDticket can be obtained:

    • in person at the Brahms Kontor Ticket Shop, at the Elbphilharmonie Ticket Shop or at the Elbphilharmonie Kulturcafé
    • at the box office on the evening of the concert
    • via our online ticket shop (click the ticket button on the event page and choose REDdiscount when booking)
    • by phone at +49 40 357 666 66
  • Severely Disabled Persons

    All severely disabled persons receive a 15% discount.

    Ticket for a Companion:

    • The accompanying person must pay full price.
    • If, however, your disability pass is marked with a »B«, the accompanying person is admitted for free.

    Complimentary tickets for companions are available by email to barrierefrei@elbphilharmonie.de (please provide your full postal address and telephone number), by phone at +49 40 357 666 66 or in person at our ticket shops only.

    Other discounts may apply when purchasing a subscription.

  • Social Card

    Unemployed persons (ALG I, SGB II) and benefit recipients according to the SGB XII and Asylum Seekers’ Benefit Act can purchase tickets for €10.00.

  • Elbphilharmonie Card

    You enjoy attending concerts but are unable to commit to every date in a concert series? The Elbphilharmonie Card is the perfect alternative.

    • The Elbphilharmonie Card costs €25.00 and is valid for one season
    • Discount of 10% on up to two tickets

    The Elbphilharmonie Card can be ordered by email at tickets@elbphilharmonie.de, by phone at +49 40 357 666 66 or in person at the Brahms Kontor Ticket Shop, the Elbphilharmonie Ticket Shop or the Elbphilharmonie Kulturcafé.

  • NDR Kultur Karte

    NDR Kultur fosters more than 140 cultural partnerships across northern Germany. As a NDR Kultur Karte holder you profit from this unique network.

    On presentation of your NDR Kultur Karte you recieve 10% discount off all NDR Elbphilharmonie Orchestra concerts, concerts in the »NDR das neue werk« series, as well as concerts by many promoters at the Elbphilharmonie and the Laeiszhalle.

Group Bookings

For Individuals or Businesses (min. 5-max. 20 tickets)

Group bookings can be requested by email with the corresponding concert promoter.

HamburgMusik, NDR, Symphoniker Hamburg, Ensemble Resonanz and Hamburgische Vereinigung von Freunden der Kammermusik: please send enquiries (for 5-20 tickets) via email to gruppen@elbphilharmonie.de.

Group Bookings for All Other Concerts

Philharmonisches Staatsorchester Hamburg

Konzertdirektion Dr. Rudolf Goette

Hanseatische Konzertdirektion GmbH

Group bookings for events promoted by Karsten Jahnke Konzertdirektion are not currently being accepted.

Gift Vouchers

From classical music soirées and rock concerts to theatre visits and comedy galas – the choices are endless. Gift vouchers for cultural events at the Elbphilharmonie, the Laeiszhalle and many other locations in Hamburg are available to buy online or in person at the Elbphilharmonie ticket shops.

Book voucher online now

Redeem vouchers

  • Online: gift vouchers can be used to purchase concert and event tickets sold through the Elbphilharmonie’s online shop (not at eventim.de, for example).
  • In person: gift vouchers can also be redeemed in person at the Elbphilharmonie ticket shop, the ticket shop in Brahms Kontor or at the Elbphilharmonie Kulturcafé.
  • Plaza and guided tours: gift vouchers can also be used for Plaza tickets and guided tours through the Elbphilharmonie.
  • Not for food and drink: gift vouchers are not redeemable for food and drink. Please contact Störtebeker at restaurant@stoertebeker-eph.com to purchase food and drink gift vouchers.

Terms & Conditions of Sale

Find out about our ticketing policies with regards to purchasing tickets, our ticket raffles, how to transfer tickets to third parties, our payment policy and much more – the Elbphilharmonie and Laeiszhalle’s Terms and Conditions.

Terms & Conditions