Ticketing Information
Sale dates, opening times, hall plans and concessions – all the information you need about booking tickets and subscriptions
Tickets
The concerts at the Elbphilharmonie and Laeiszhalle are presented by various promoters. As a result, sales channels and dates can vary. Advance booking dates are published under »What’s On«. Many festival concerts go on sale during the course of the season.
Hall Plans & Seat Preview
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Download hall plans
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Spaces for wheelchair users
All concert halls at the Elbphilharmonie and Laeiszhalle offer spaces for wheelchair users.
Your Seat at the Elbphilharmonie
Take a look inside the Grand and Recital Halls of the Elbphilharmonie: using the 360° viewer, you can select your seat from five different price categories. A preview shows the representative view of the stage from your seat.
Ticket Shops
Elbphilharmonie Ticket Shop
Located on the ground floor of the Elbphilharmonie.
Platz der Deutschen Einheit
20457 Hamburg
Germany
Daily, 11:00–20:00
Closed on public holidays
Ticket Shop Mönckebergstraße
Located next to the fountain on Mönckebergstrasse.
Barkhof 3
20095 Hamburg
Germany
Mon–Fri, 11:00–18:00
Sat, 11:00–16:00
Closed on Sundays and public holidays
Ticket Shop Brahms Kontor
Johannes-Brahms-Platz 1
20355 Hamburg
Germany
Permanently closed
The opening of a new ticket shop in the Laeiszhalle is being planned, we will inform you of the date here in good time.
Online Shop
Click, buy, print, or save paper by downloading booked tickets onto your smartphone. Just click the ticket button on each event page under »What’s On«. Here you can also find up-to-date programme information.
Ticket Hotline
Book tickets over the telephone by calling us on +49 40 357 666 66.
Opening hours:
Daily, 10:00–20:00
Public holidays, 15:00–20:00
Ticket Insurance
Protect your ticket purchase with insurance coverage from HanseMerkur. The insurance covers the cost of a ticket if you cannot attend an event – for example, due to illness or an injury. HanseMerkur insurance coverage will be offered to you in your booking confirmation email.
Subscriptions :Booking & consultation also available in our ticket shops
The Elbphilharmonie and Laeiszhalle's concert programme offers a diverse selection of subscriptions covering all genres.
Discounts
The following discounts and concessions apply to events promoted by the Elbphilharmonie and Laeiszhalle (HamburgMusik). Please note that different reductions may apply to concerts organised by other promoters. Tickets purchased at full price cannot be subsequently discounted.
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Subscribers and donors
Subscribers, members of Freundeskreis Elbphilharmonie + Laeiszhalle e.V., and donors and benefactors of Stiftung Elbphilharmonie (Bronze level and up) get a 10% discount on up to two tickets for a number of concerts.
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Young people under the age of 30
- get a discount of 50% upon presentation of a valid ID.
- pay only €12 for the best available seats for numerous concerts with the REDticket, bookable from two weeks before the event.
The REDticket is available here:
- via our online ticket shop (click the ticket button on the event page and choose REDticket when booking)
- at the box office on the evening of the concert
- in person at the Ticket Shops
- by phone at +49 40 357 666 66
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Disabled persons
All disabled persons receive a 15% discount.
If a disabled visitor has a »B« pass, the companion gets a free ticket (book by calling +49 40 357 666 66, emailing barrierefrei@elbphilharmonie.de or going to one of the Elbphilharmonie ticket shops).
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Unwaged and welfare recipients
Unemployed persons (ALG I, SGB II) and social benefit (welfare) recipients according to the SGB XII and Asylum Seekers’ Benefit Act can purchase tickets for €10. Proof of eligibility must be shown at admission.
Group Bookings
Group bookings (private individuals or organisations, minimum eleven tickets) can be requested by contacting the corresponding concert promoter via email.
HamburgMusik, NDR, Symphoniker Hamburg, Ensemble Resonanz and Hamburgische Vereinigung von Freunden der Kammermusik: please send requests via email to gruppen@elbphilharmonie.de.
Philharmonisches Staatsorchester Hamburg
gruppen@staatsoper-hamburg.de
Konzertdirektion Dr. Rudolf Goette
gruppen@proarte.de
Group bookings for events promoted by Karsten Jahnke Konzertdirektion are not currently being accepted.
Black Market
Black Market
Some internet platforms offer tickets for sold-out events at the Elbphilharmonie, sometimes from dubious sources and at highly inflated prices. We recommend that you only purchase tickets from official ticket shops, online at www.elbphilharmonie.com, or on official online platforms of external promoters, to which you will be forwarded from our website. Ticket holders who have not acquired their tickets legitimately can be refused access to the event.
Personalised Tickets
Personalised tickets have become necessary in order to combat unauthorised ticket sales and trading and to protect concertgoers from overpriced tickets. Therefore the person entitled to attend an event must have his/her/their name entered in the designated field on the ticket. All ticket holders are required to carry a valid photo ID.
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What is allowed?
The person entitled to attend the event is the ticket purchaser as the promoter’s contractual partner. However, it is possible to transfer the ticket to another person if the purchase contract is adopted along with all rights and obligations. If you would like to pass on your tickets to family members or friends, be that as a gift or in return for the original ticket price, please cross out the name entered on the ticket and enter the name of the new entitled person. You can also change the name of the ticketholder via your customer account on www.elbphilharmonie.com and then download or send the online ticket again.
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What is prohibited?
Selling tickets via online marketplaces is expressly forbidden.
