The foyer of the Hamburg Planetarium is at ground level and has wheelchair access. The Sternensaal and the observation deck are reached by lift. Wheelchair users and persons who have difficulty walking can use the parking spaces right behind the planetarium: if this applies to you, drive to the Linnering parking lot, then take a left to the barrier, where you can ring for access.
There are special places in Sternensaal for wheelchair users, which can be reserved using the booking service at +49 40 428 86 52 10. A reduction on the admission price is offered to persons accompanying a handicapped person with a »B« marked in his ID. Tickets for wheelchair users, persons who have difficulty walking and their companions can only be booked by phone or at the box office, not through the Internet.
At many events, the hard of hearing can receive the spoken sound in their hearing aids via induction loop. They can also use the planetarium's audio system.