Information on ticket refunds Event cancelled? A full overview of information on the individual promoters’ refund policies

Cancelled Events

Over the last few months, the coronavirus pandemic has meant that events have had to be postponed or cancelled. Most of the promoters are refunding the ticket price for cancelled events where it has not been possible to reschedule. The same applies to guided tours. Some promoters are resorting to the legal provision for issuing vouchers.

You’ll find further information about refunds and the form here. Please complete one form per event.

How did you buy your ticket?

  • Online on

    You booked your tickets in the Elbphilharmonie online store and received them directly as print@home or mobile tickets?

    You will be refunded the purchase price via the payment method originally used for the booking. You don’t need to do anything else. Please note that this process can take a few weeks.

  • By phone on +49 40 357 666 66

    You booked your tickets by phone on the Elbphilharmonie and Laeiszhalle ticket hotline +49 40 357 666 66 and received them by email as print@home tickets?

    Please fill out the refund form.

  • By post or in person at the Elbphilharmonie ticket shops

    You received your tickets by post or purchased them directly at one of the Elbphilharmonie and Laeiszhalle ticket shops?

    Please fill out the refund form, print it out and send it to us along with the original tickets, to this address:

    Ticket Shop in the Brahms Kontor
    Johannes-Brahms-Platz 1
    20355 Hamburg

  • You are a subscription holder

    If an event is cancelled, subscription holders will be notified in good time of all the details regarding refunds and possible substitute offers.

  • Other sales channels

    You bought your tickets through any website other than (e.g. or were forwarded from to an external website, bought the tickets personally at an external ticket office or booked them via a telephone hotline that does not belong to the Elbphilharmonie and Laeiszhalle?

    If so, please contact the respective ticket shop or the promoter directly. You can find the promoter listed at the bottom of the information provided on each event in the concert calendar.

  • Concerts by Konzertdirektion Goette (ProArte)

    If you have purchased tickets for a concert organised by Konzertdirektion Dr. Rudolf Goette, please use the Promoter’s returns form. Customers of this promoter will receive a voucher.


If you are unsure what you need to do or if you have any questions, please send us an email at – we will be happy to help.