If you are unable to attend a concert in your subscription series, you can exchange one subscription concert per subscription series for credit via your online customer account. This credit can be redeemed when purchasing one or more concerts by the same promoter or NDR ensemble. This does not apply to the NDR Bigband, NDR Jazz, NDR Vokalensemble, NDR Chamber Music Concerts or the Symphoniker Hamburg’s »Hasi Concerts« subscriptions, for which exchanges are not possible.
Exchange credit is only valid within the subscription season (i.e. until 31 July each season).
Alternatively, your entitlement to attend the subscribed concerts can also be transferred to a third party.