FAQs – New Online Shop and Subscription Booking for the 2026/27 Season

You can continue to log in using your email address. For data protection reasons, you will need to set a new password when logging in for the first time.

Here’s how:

Password requirements:

At least 8 characters, including 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character. Please also check your spam folder if necessary.

Password requirements:

At least 8 characters, including 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character. Please also check your spam folder if necessary.

You can then book tickets straight away.

Your email address may be stored more than once in our system. As each email address can only be assigned to one customer number, please contact our customer service: go to the contact form

If you have an email address stored in your customer account, you will receive a payment request by email. Click the »Jetzt Abonnement verlängern« (Renew subscription now) button in that email and follow the steps.

Of course, you can also continue to renew your subscription by bank transfer without an online customer account. If you do not have an online account or an email address in our system, you will receive your payment request by post as usual. You can then transfer the amount to the account specified in the payment request. Your subscription pass will be sent to you as an A4 printout within 10 business days after receipt of payment.

A subscription is valid for the booked series within a concert season and is automatically renewed for another season unless it is cancelled in writing by 30 June of the current season (exception: the Symphoniker Hamburg’s »Hasi Concerts«).

You can now change your seat within the same subscription yourself in your online customer account once you have received a payment request to renew your subscription. Please note: Seat changes are only possible before payment.

Here’s how:

For any other changes (e.g. switching to a different subscription series), please contact our subscription service after receiving your payment request: by email at abo@elbphilharmonie.de, by phone at +49 40 357 666 333 or in person at one of our ticket shops.

From the 2026/27 season onward, you will automatically receive a digital subscription pass with your order confirmation by email. You can:

Please note that the subscription pass is not available in your customer account, nor is the QR code used to save your subscription in your wallet.

If you do not have an online account or an email address in our system, your subscription pass will be sent to you as an A4 printout within 10 business days after receipt of payment.

After you have paid for your subscription, you will immediately receive your subscription tickets by email, along with a QR code that allows you to save your subscription in your wallet.

Via »Card Details« (or »i«), you will find your subscription seat number as well as all dates of your subscription concerts.

The exact display may vary slightly depending on your operating system and wallet app.

If you are unable to attend a concert in your subscription series, you can exchange one subscription concert per subscription series for credit via your online customer account. This credit can be redeemed when purchasing one or more concerts by the same promoter or NDR ensemble. This does not apply to the NDR Bigband, NDR Jazz, NDR Vokalensemble, NDR Chamber Music Concerts or the Symphoniker Hamburg’s »Hasi Concerts« subscriptions, for which exchanges are not possible.

You can view your credit in your customer account under »My Credits«. Credit can be easily applied during the booking process (in the final step, »Review and Payment«), where the amount will be deducted from the total.

Exchange credit is only valid within the subscription season (i.e. until 31 July 2027, for a 2026/27 subscription).

Alternatively, your entitlement to attend the subscribed concerts can also be transferred to a third party.

For certain bookings (e.g. subscriptions), you will receive:

You can use this link to complete your payment online in just a few steps.

Alternatively, you can pay by bank transfer. The Elbphilharmonie and Laeiszhalle’s banking details (IBAN etc.) can be found in the footer of the PDF attachment.

Elbphilharmonie vouchers can only be used for online payments from mid-May 2026. If you would like to pay with a voucher in the new online shop before then, please send an email to tickets@elbphilharmonie.de or call +49 40 357 666 66 (10:00–20:00 daily, 15:00–20:00 on public holidays).

In the new online shop, you can:

You can download or request that your online tickets be sent by email again at any time via the respective customer account or via the link in your order confirmation email.

Your old customer account will remain active until further notice.

If you have multiple customer accounts or are unsure which one is active, please contact our ticket service at tickets@elbphilharmonie.de. Please include any relevant email addresses, your address and a phone number where we can reach you if needed. We will assist you in merging or clarifying your accounts.

It is not possible to reissue tickets sent by post as print@home or wallet tickets in your customer account, nor to have them resent by email.