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Black Market Tickets

The key questions on second-hand tickets.

The demand for Elbphilharmonie tickets remains incredibly high – this spurs illicit black market traders to offer tickets at elevated prices. We’ve collected the key questions on second-hand tickets.

I want to attend a concert at the Elbphilharmonie and have found diverse websites offering tickets. How do I know which websites are official and are selling authentic tickets?

It’s incredibly vital to search and book the tickets for your selected concert at the Elbphilharmonie’s official internet platform (www.elbphilharmonie.com) directly. You may also be redirected to the website of the external promoter via the ticket button, where you can then purchase tickets. If a concert is described as »sold out« at www.elbphilharmonie.com, then you can trust that there are no further official tickets on sale in the public marketplace.

All other tickets that pop up on other websites on the internet are second-hand. If you search for Elbphilharmonie tickets on search machines, the top results are consumer-to-consumer platforms that give the impression of being official ticket shops. In reality, the tickets on these websites are offered by private individuals at often hugely elevated prices.

Fanproteste gegen Viagogo

What is the risk of buying a ticket on a consumer-to-consumer platform such as eBay or Viagogo?

Tickets offered via consumer-to-consumer platforms are usually not for sale at their original prices. The original price is sometimes not visible at first glance, which makes it difficult for customers to estimate the difference in price. The published price is not always the final payment amount: multiple extra costs accumulate during the booking process. On some websites, customers are urged to complete their booking quickly to guarantee the apparently »last remaining tickets«.

Event promoters assume no responsibility for tickets purchased via consumer-to-consumer platforms. In the case of a concert cancellation, the admission price will not be reimbursed to customers that have bought second-hand tickets.

What measures is the Elbphilharmonie taking to prevent the illegal resale of tickets at elevated prices?

A ticket limitation has been put in place to prevent the illegal resale of tickets. A maximum of 4 tickets per concert and a total of 10 tickets may be purchased per customer per transaction for the 2017/18 concert season. In addition, the procedure for individual ticket purchase for in-house promoted 2017/18 concerts (promoter: HamburgMusik) has been further developed.

The unauthorised commercial reselling of tickets by individual traders is continuously being legally pursued by the Elbphilharmonie.

I have a ticket, but can no longer make it to the concert. What can I do?

Tickets cannot be refunded or exchanged. You can give your ticket to someone else – tickets are not personalised.

Why aren’t tickets personalised?

Admissions would be very complex for each event. The absolute majority of customers purchase regular tickets and they would be adversely affected by such arrangements.

How many tickets are being sold on the black market?

There were a total of 500,000 tickets for Elbphilharmonie concerts in the six-month opening season. An extremely low number of these tickets were on offer by illicit traders.

Are there other ways to get hold of remaining tickets even if a concert is officially sold out?

Remaining tickets are occasionally available at the box office 90 minutes before start of the event.