Visiting in the age of Corona Hygiene rules, programme changes and advance tickets: all you need to know about concert visits in the age of coronavirus.

All events cancelled till 30 November

As a result of the new Germany-wide coronavirus restrictions that have been issued, all concerts in the Elbphilharmonie and Laeiszhalle have been cancelled initially from 2–30 November 2020, as have all guided tours during this period. The Elbphilharmonie Plaza, Shop and Visitor Center will also close. The Elbphilharmonie Ticket Shop remains open. Refunds will be issued for cancelled concerts.

Spielbetrieb in Corona-Zeiten

Events from December on

Many concerts are now going ahead with new programmes and line-ups, with numerous events being performed twice on one evening. All the programme details and new events will be updated continuously in the programme overview. Customers who have booked tickets or a subscription will be notified directly of changes. Remaining tickets and tickets for most events with adjusted programmes go on general sale on the first Tuesday of the previous month.

Information on attending events in Elbphilharmonie and Laeiszhalle

  • Hygiene and distancing rules

    Within the building, you must keep a minimum distance of 1.5 meters away from other people.

    Please also wear a face mask

    • In all passageways in the building
    • On the Plaza, in the corridor leading to the ticket shop and on the escalator »Tube«
    • In the washrooms
    • In the lifts

    You may take off your face mask

    • When seated in the hall
    • When consuming food or drinks in the foyer. Please note that the consumption of food and drinks is only permitted at the bar tables or on the benches.

    General hygiene rules

    • There is plenty of sanitiser dispensers located around the building.
    • And, of course: please sneeze or cough into your elbow.

    Please note that face visors do not count as face coverings under the Hamburg SARS-COV-2 Containment Regulations.

    Please note that, in accordance with Section 5 Par. 1 No. 3 of the Hamburg SARS-COV-2 Containment Act, people with symptoms of an acute respiratory disease will not be admitted into the building.

    In the programme calendar on this website you will also find events held in venues other than the Elbphilharmonie or the Laeiszhalle. Please note that different hygiene concepts are in place in these other venues.

  • New admission times

    In a change from past custom, doors will now open in the following way.


    • Plaza: 60 minutes before the event
    • Foyers of the Grand Hall: 60 minutes before the event
    • Grand Hall: 30 minutes before the event
    • Recital Hall and Foyer: 45 minutes before the event


    • Foyers: 60 minutes before the event
    • Grand Hall: 30 minutes before the event

    Please plan your visit to ensure that you are at the main entrance 30 minutes at the latest before the start of the event. It is not possible to admit latecomers into the hall.

  • Event duration and intervals

    Until further notice, most events in the Elbphilharmonie and Laeiszhalle will take place without an interval. You can find detailed information about the programme and its duration in the programme overview on the respective event webpage.

  • Lifts

    To ensure adherence to social distancing rules, the lifts are primarily reserved for the use of those with limited mobility. In the Elbphilharmonie, the plaza lifts may only be used by four, the lifts in the concert areas by two people at any time, unless all the individuals belong to one Covid bubble. Please therefore use the Tube escalator or the foyer stairs to get to the concert hall.

  • Elbphilharmonie Car Park

    Please primarily use car park levels 2 and 4. From there, follow the signs through the staircase to the ground floor and then take the Tube escalator to the Plaza. Please avoid using the lifts if possible.

  • Concert refreshments

    The food & drink areas in the foyer are open 60 minutes before the start of the event, in the Elbphilharmonie Recital Hall 45 minutes before the event. The Störtebeker Elbphilharmonie restaurant, the Bistro on the Plaza and the food & drink areas of the Westin Hotel are open.

  • Cloakrooms

    Please note that, during the coronavirus period, the cloakrooms in the Elbphilharmonie and Laeiszhalle remain closed. Jackets and small handbags can be taken into the hall.

    Elbphilharmonie: Umbrellas, bags sized A3 and bigger, and luggage and other bulky items must be stored in the lockers in the corridor on the right next to the large escalator on the ground floor/entrance area.

    Laeiszhalle: We kindly ask you to not bring Umbrellas, bags sized A3 and bigger, and luggage and other bulky items to the concert areas and to leave them at home in best case.

  • Toilets

    Please observe the distancing markers outside and in the washrooms, and remember your nose-and-mouth mask.

Purchasing Tickets

Elbphilharmonie Ticket Shop

Advance Booking and personalised Ticket Purchase

Tickets for events with amended programmes go on sale on the first Tuesday of the previous month. Tickets can be purchased online, by phone and at the Elbphilharmonie Ticket Shop. Subscribers and customers who have participated in the current ticket ordering process for the new season will be notified first and get advance booking priority. The address and telephone number of the ticket purchaser is collected during the booking process in case it becomes necessary to trace Covid-19 infection chains.

More Information
Eröffnung Saison 2020/21

Reduced Capacity, New Hall Plans

In order to adhere to social distancing rules, all events in the Elbphilharmonie and Laeiszhalle will take place with a significantly reduced audience capacity. Corona-compliant hall plans ensure that social distancing rules can be observed in the halls. The colour-highlighted seat groups in the hall plan must always be booked in their entirety.

To the new seating plans
Elbphilharmonie / Foyer Großer Saal

Cancelled events

The same applies now to cancelled events as ever: most promoters are issuing refunds for tickets.

Find out more