Your Visit During the Coronavirus Pandemic Hygiene concept, programme changes and advance ticket sales: all you need to know about concert visits during the coronavirus pandemic.

All events cancelled until 7 March 2021

As a result of the new Germany-wide coronavirus restrictions, all concerts at the Elbphilharmonie and the Laeiszhalle have been cancelled until 7 March 2021. All guided tours during this period have also been cancelled, and the Elbphilharmonie Plaza remains closed. The Elbphilharmonie Ticket Shop is closed until 7 March 2021. Most promoters are issuing refunds for tickets to cancelled events.

Your Concert Visit During the Coronavirus Crisis

In order to adhere to social distancing rules, all events in the Elbphilharmonie and Laeiszhalle are taking place with a significantly reduced audience capacity. Many concerts are being performed twice on one evening, with new line-ups and programmes. All new events and the programme changes are being continuously updated in the programme overview.

Customers who have booked tickets or a subscription will be notified directly. Remaining tickets and tickets for most events with adjusted programmes usually go on general sale on the first Tuesday of the previous month. Tickets can be purchased online, by phone and in the Elbphilharmonie Ticket Shop. The address and telephone number of the ticket purchaser is collected during the booking process in case it becomes necessary to trace COVID-19 infection chains.

Please note that, in accordance with Section 5 Par. 1 No. 3 of the Hamburg SARS-COV-2 Containment Act, people with symptoms of an acute respiratory disease will not be admitted into the building.

Essential Information for Your Concert Visit

  • Hygiene and distancing rules

    Within the Elbphilharmonie and Laeiszhalle buildings, stay at least 1.5 metres away from others.

    Please also wear a medical face mask

    • in all passageways in the building
    • on the Elbphilharmonie Plaza, in the corridor leading to the ticket shop/box office and on the »Tube« escalator
    • in the washrooms
    • in the lifts

    You may remove your face mask

    • when seated in the halls
    • when consuming food or drinks in the foyer. Please note that the consumption of food and drinks is only permitted while standing at the tables or seated on the benches.

    Please note that face visors do not count as face coverings under the Hamburg SARS-COV-2 Containment Regulations.

    General hygiene rules

    • There are sufficient amounts of sanitiser dispensers located around the building.
    • And, as a matter of course: please sneeze or cough into your elbow.
  • New admission times

    In a change from past custom, doors will now open in the following way:

    Elbphilharmonie

    • Plaza: 60 minutes before the start of the event
    • Grand Hall Foyer: 60 minutes before the start of the event
    • Grand Hall: 30 minutes before the start of the event
    • Recital Hall and Foyer: 45 minutes before the start of the event

    Laeiszhalle

    • Foyers: 60 minutes before the start of the event
    • Grand Hall: 30 minutes before the start of the event

    Please plan your visit to ensure that you are at the main entrance 30 minutes at the latest before the start of the event. It is not possible to admit latecomers into the hall.

  • Event duration and intervals

    Until further notice, most events at the Elbphilharmonie and Laeiszhalle will take place without an interval. You can find detailed information about the programme and its duration in the programme overview on the respective event webpage.

  • Lifts

    To ensure adherence to social distancing rules, the lifts are primarily reserved for the use of those with limited mobility. At the Elbphilharmonie, the Plaza lifts may only be used by four, the lifts in the concert areas by two people at any time, unless all the individuals belong to one coronavirus bubble. Please wear a medical face mask. Please therefore use the Tube escalator or the foyer stairs to get to the concert hall.

  • Elbphilharmonie Car Park

    Please primarily use car park levels 2 and 4. From there, follow the signs from the staircase to the ground floor and then take the »Tube« escalator to the Plaza. Please avoid using the lifts where possible.

  • Concert refreshments

    The food & drink areas in the Grand Hall Foyers of the Elbphilharmonie and Laeiszhalle are open 60 minutes before the start of the event. In the Elbphilharmonie Recital Hall Foyer, refreshments can be purchased from 45 minutes before the start of the event.

  • Cloakrooms

    Please note that, during the coronavirus crisis, the cloakrooms in the Elbphilharmonie and Laeiszhalle remain closed. Jackets and small handbags may be taken into the halls.

    Elbphilharmonie: Umbrellas, bags sized A3 and bigger, and luggage and other bulky items must be stored in the lockers in the corridor leading to the ticket shop/box office on the ground floor/entrance area.

    Laeiszhalle: We kindly ask you not to bring umbrellas, bags sized A3 and bigger, and luggage and other bulky items to the concert areas where possible.

  • Toilets

    Please observe the distancing markers outside and in the washrooms, and remember to wear your medical face mask.

  • Other venues

    In the programme calendar on this website you will also find events held in venues other than the Elbphilharmonie or the Laeiszhalle. Please note that different hygiene concepts are in place in these other venues.